Sunrise System Inc
Job Title: Desktop Support Technician
Applying for this role is straight forward Scroll down and click on Apply to be considered for this position. Job ID: 25-11119 Location: Trenton, NJ Duration: 07 Months On Contract
Responds to help desk tickets and works with vendor support contacts to resolve technical problems with desktop computing equipment and software. This is 100% onsite role. This position is not purely phone support and will be 100% on-site at the address listed. The Desktop Support Technician supports in-house teams and responds in person to helpdesk tickets. Responds to help desk tickets. Works with vendor support contacts to resolve technical problems with desktop computing equipment and software. Ensures desktop computers interconnect seamlessly with diverse systems, including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems. Builds and configures new user workstation equipment set (PC, desktop image, phone, peripherals, software, user accounts). Troubleshoots basic network, software, and printing problems.
PREFERRED QUALIFICATIONS
: Experience with various technologies and roles, including PC/laptop break/fix, HW/SW installation and configuration. Skills Matrix: Skill
Required / Desired
Amount
of Experience
Professional work experience providing hands-on/physical Deskside PC/Laptop/Tablet support Required 5 Years Professional work experience supporting and troubleshooting PC's running Windows 10 and 11 Required 5 Years Professional work experience in troubleshooting Dell pc hardware issues. Required 5 Years Professional work experience supporting troubleshooting PC peripheral devices Required 5 Years Professional work experience with the most recent version of the Microsoft Office Suite Required 5 Years Professional work experience in imaging computers and physically setting up computers/monitors such as SCCM Required 5 Years Professional work experience using remote assistance tools such as Quick Assist or GoToAssist Required 5 Years Professional work experience using and supporting Office 365 (Teams, Email, OneDrive, SharePoint) Required 5 Years Possesses user-friendly customer service skills Required 5 Years Experience with Absolute Computrace Nice to have 5 Years Experience with hard drive encryption tools such as BitLocker Nice to have 5 Years Compensation:
The hourly rate for this position is $27.00 - $28.00 per hour.
Factors that may affect starting pay within this range may include [geography/market, skills, education, experience, and other qualifications of the successful candidate].
Benefits: Sunrise offers ACA-compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.
Applying for this role is straight forward Scroll down and click on Apply to be considered for this position. Job ID: 25-11119 Location: Trenton, NJ Duration: 07 Months On Contract
Responds to help desk tickets and works with vendor support contacts to resolve technical problems with desktop computing equipment and software. This is 100% onsite role. This position is not purely phone support and will be 100% on-site at the address listed. The Desktop Support Technician supports in-house teams and responds in person to helpdesk tickets. Responds to help desk tickets. Works with vendor support contacts to resolve technical problems with desktop computing equipment and software. Ensures desktop computers interconnect seamlessly with diverse systems, including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems. Builds and configures new user workstation equipment set (PC, desktop image, phone, peripherals, software, user accounts). Troubleshoots basic network, software, and printing problems.
PREFERRED QUALIFICATIONS
: Experience with various technologies and roles, including PC/laptop break/fix, HW/SW installation and configuration. Skills Matrix: Skill
Required / Desired
Amount
of Experience
Professional work experience providing hands-on/physical Deskside PC/Laptop/Tablet support Required 5 Years Professional work experience supporting and troubleshooting PC's running Windows 10 and 11 Required 5 Years Professional work experience in troubleshooting Dell pc hardware issues. Required 5 Years Professional work experience supporting troubleshooting PC peripheral devices Required 5 Years Professional work experience with the most recent version of the Microsoft Office Suite Required 5 Years Professional work experience in imaging computers and physically setting up computers/monitors such as SCCM Required 5 Years Professional work experience using remote assistance tools such as Quick Assist or GoToAssist Required 5 Years Professional work experience using and supporting Office 365 (Teams, Email, OneDrive, SharePoint) Required 5 Years Possesses user-friendly customer service skills Required 5 Years Experience with Absolute Computrace Nice to have 5 Years Experience with hard drive encryption tools such as BitLocker Nice to have 5 Years Compensation:
The hourly rate for this position is $27.00 - $28.00 per hour.
Factors that may affect starting pay within this range may include [geography/market, skills, education, experience, and other qualifications of the successful candidate].
Benefits: Sunrise offers ACA-compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.