Client Retention Representative - Plano, TX

Universal Energy Solutions is seeking an enthusiastic and results-driven

Client Retention Representative

to join our team in Plano, TX. In this role, you will be instrumental in building and maintaining long‑term relationships with our clients, ensuring they receive exceptional service and support for our sustainable energy solutions.

Salary:

$55,000.00/yr – $65,000.00/yr . Your actual pay will be based on your skills and experience. Talk with your recruiter to learn more.

Responsibilities

Proactively reach out to clients to assess satisfaction and gather feedback on our products and services

Engage B2B sales with current and new customers

Handle inquiries and complaints effectively and professionally, ensuring swift resolution

Develop personalized retention strategies to encourage client renewals and upgrades

Coordinate with internal teams to relay client feedback and advocate for customer needs

Analyze client data and retention metrics to identify trends and suggest improvements

Participate in the development and execution of customer loyalty programs

Keep abreast of industry trends and best practices in customer retention

Requirements

Proven experience in customer service, account management, or a similar retention-focused role, preferably in the energy sector

Excellent communication and interpersonal skills

Strong analytical skills with the ability to interpret data and client feedback

Problem‑solving attitude and a commitment to delivering exceptional customer experiences

Ability to work independently as well as part of a team

Creative approach to developing client retention strategies

Benefits

Rapid advancement opportunities

Professional sales training curriculum

Paid training

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