UES Careers
Client Retention Representative - Springdale, OH
UES Careers, Springdale, Ohio, United States
Universal Energy Solutions is seeking an enthusiastic and results-driven
Client Retention Representative
to join our Springdale team. In this role, you will be instrumental in building and maintaining long-term relationships with our clients, ensuring they receive exceptional service and support for our sustainable energy solutions.
Your primary focus will be to engage with existing and new sales customers, addressing their needs, resolving concerns, and promoting the value of our services and B2B sales. By fostering effective communication and understanding customer experiences, you will help drive customer loyalty and minimize attrition rates.
Responsibilities
Proactively reach out to clients to assess satisfaction and gather feedback on our products and services.
Engaging in B2B sales with current and new B2B customers.
Handle inquiries and complaints effectively and professionally, ensuring swift resolution.
Develop personalized retention strategies to encourage client renewals and upgrades.
Coordinate with internal teams to relay client feedback and advocate for customer needs.
Analyze client data and retention metrics to identify trends and suggest improvements.
Participate in the development and execution of customer loyalty programs.
Keep abreast of industry trends and best practices in customer retention.
Proven experience in customer service, account management, or a similar retention-focused role, preferably in the energy sector
Excellent communication and interpersonal skills
Strong analytical skills with the ability to interpret data and client feedback
Problem-solving attitude and a commitment to delivering exceptional customer experiences
Ability to work independently as well as part of a team
Creative approach to developing client retention strategies
Rapid advancement opportunities
Professional sales training curriculum
Paid Training
Weekly Pay
#J-18808-Ljbffr
Client Retention Representative
to join our Springdale team. In this role, you will be instrumental in building and maintaining long-term relationships with our clients, ensuring they receive exceptional service and support for our sustainable energy solutions.
Your primary focus will be to engage with existing and new sales customers, addressing their needs, resolving concerns, and promoting the value of our services and B2B sales. By fostering effective communication and understanding customer experiences, you will help drive customer loyalty and minimize attrition rates.
Responsibilities
Proactively reach out to clients to assess satisfaction and gather feedback on our products and services.
Engaging in B2B sales with current and new B2B customers.
Handle inquiries and complaints effectively and professionally, ensuring swift resolution.
Develop personalized retention strategies to encourage client renewals and upgrades.
Coordinate with internal teams to relay client feedback and advocate for customer needs.
Analyze client data and retention metrics to identify trends and suggest improvements.
Participate in the development and execution of customer loyalty programs.
Keep abreast of industry trends and best practices in customer retention.
Proven experience in customer service, account management, or a similar retention-focused role, preferably in the energy sector
Excellent communication and interpersonal skills
Strong analytical skills with the ability to interpret data and client feedback
Problem-solving attitude and a commitment to delivering exceptional customer experiences
Ability to work independently as well as part of a team
Creative approach to developing client retention strategies
Rapid advancement opportunities
Professional sales training curriculum
Paid Training
Weekly Pay
#J-18808-Ljbffr