Platte Lake Veterinary Clinic
Client Service Representative at Platte Lake Veterinary Clinic
Platte Lake Veterinary Clinic, Honor, Michigan, United States, 49640
Client Service Representative at Platte Lake Veterinary Clinic
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Client Service Representative at Platte Lake Veterinary Clinic
role at
Platte Lake Veterinary Clinic .
Be among the first 25 applicants.
Practice
– The combined years of service of the staff of the Platte Lake Veterinary Clinic exceeds over 100 years of dedication to our clients, their pets, and our community. We provide a wide variety of veterinary medical services for dogs, cats, birds and other exotic animals in Honor & surrounding areas. Our team is known for supporting one another, staying positive even on busy days, and treating clients and patients like family.
More About The Role
– Reporting into the Practice Manager, the Client Service Representative (CSR) provides an exceptional experience to our clients during every interaction. The CSR performs practice administrative tasks such as record maintenance and appointment tracking; manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing, and mail services.
Hours of Operation – Monday‑Friday: 8 AM – 5 PM; Saturday: Closed; Sunday: Closed. Pay range: $16 – $17 per hour.
Competencies
Patience & Compassion – Remaining professional while making doctors, team members, clients, and patients feel comfortable.
Collaboration & Teamwork – Coordinating actions with doctors and practice team members, providing timely feedback, and incorporating it.
Active Listening – Following doctors’ instructions and understanding their needs.
Organization Skills – Tracking lab specimens, medications, patient instructions, workflow, and other job‑related items while managing multiple patients and clients.
Client Satisfaction – Ensuring all activities and interactions result in the highest level of client satisfaction.
Essential Responsibilities
Lead practice opening and closing procedures per Practice Manager instructions.
Maintain cleanliness of all public areas for patients.
Process cash, checks, charge card payments, and credit account payments.
Schedule appointments for the clinic, ensuring appropriate workflow.
Assist in updating client/patient files as needed.
Prepare and send client correspondence; send reminder notices and conduct re‑calls.
Perform regular backup of the computer system.
Perform and oversee posting of daily business.
Welcome clients and patients with a warm, friendly demeanor.
Answer incoming telephone calls applying proper telephone etiquette.
Present clients with medications, instructions, new client kits, and take‑home items.
Handle emergency situations with care, patience, and established clinic policies.
Address client concerns calmly, ensuring every experience ends in satisfaction.
Requirements/Qualifications
High school diploma or equivalent.
Previous veterinary experience preferred.
Client satisfaction references preferred.
Practices OSHA safety techniques including proper PPE.
Benefits Offered
Paid time off.
Health, dental, and vision insurance.
Retirement benefits or accounts.
Bonus incentive.
Flexible work schedules.
Career and professional development.
Employee Assistance Program.
Employee Referral Program.
#J-18808-Ljbffr
Client Service Representative at Platte Lake Veterinary Clinic
role at
Platte Lake Veterinary Clinic .
Be among the first 25 applicants.
Practice
– The combined years of service of the staff of the Platte Lake Veterinary Clinic exceeds over 100 years of dedication to our clients, their pets, and our community. We provide a wide variety of veterinary medical services for dogs, cats, birds and other exotic animals in Honor & surrounding areas. Our team is known for supporting one another, staying positive even on busy days, and treating clients and patients like family.
More About The Role
– Reporting into the Practice Manager, the Client Service Representative (CSR) provides an exceptional experience to our clients during every interaction. The CSR performs practice administrative tasks such as record maintenance and appointment tracking; manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing, and mail services.
Hours of Operation – Monday‑Friday: 8 AM – 5 PM; Saturday: Closed; Sunday: Closed. Pay range: $16 – $17 per hour.
Competencies
Patience & Compassion – Remaining professional while making doctors, team members, clients, and patients feel comfortable.
Collaboration & Teamwork – Coordinating actions with doctors and practice team members, providing timely feedback, and incorporating it.
Active Listening – Following doctors’ instructions and understanding their needs.
Organization Skills – Tracking lab specimens, medications, patient instructions, workflow, and other job‑related items while managing multiple patients and clients.
Client Satisfaction – Ensuring all activities and interactions result in the highest level of client satisfaction.
Essential Responsibilities
Lead practice opening and closing procedures per Practice Manager instructions.
Maintain cleanliness of all public areas for patients.
Process cash, checks, charge card payments, and credit account payments.
Schedule appointments for the clinic, ensuring appropriate workflow.
Assist in updating client/patient files as needed.
Prepare and send client correspondence; send reminder notices and conduct re‑calls.
Perform regular backup of the computer system.
Perform and oversee posting of daily business.
Welcome clients and patients with a warm, friendly demeanor.
Answer incoming telephone calls applying proper telephone etiquette.
Present clients with medications, instructions, new client kits, and take‑home items.
Handle emergency situations with care, patience, and established clinic policies.
Address client concerns calmly, ensuring every experience ends in satisfaction.
Requirements/Qualifications
High school diploma or equivalent.
Previous veterinary experience preferred.
Client satisfaction references preferred.
Practices OSHA safety techniques including proper PPE.
Benefits Offered
Paid time off.
Health, dental, and vision insurance.
Retirement benefits or accounts.
Bonus incentive.
Flexible work schedules.
Career and professional development.
Employee Assistance Program.
Employee Referral Program.
#J-18808-Ljbffr