PGA TOUR Superstore
PGA Certified Club Services Associate
PGA TOUR Superstore, Palm Desert, California, us, 92261
2 weeks ago Be among the first 25 applicants
Overview At PGA TOUR Superstore, we are looking for enthusiastic, self‑motivated, flexible individuals who are passionate about helping transform our business. As one of the fastest growing specialty retailers, we are committed to hiring selfless team players from diverse backgrounds to help grow our organization. As part of the Arthur M. Blank Family of Businesses, we continuously strive to create a family culture for our associates, driven by our vision to inspire people through golf and tennis.
Position Summary Reporting to the Sales and Service Manager, a Club Services Associate will execute all club services, including re‑gripping, re‑shunting, loft and lie adjustments, and perform front‑end operations such as returns, exchanges, promotions, and lesson redemptions. The associate will maintain a premier merchandise presentation to enhance sales and customer experience, ensuring all areas are operational and well kept. Additionally, the associate will assess and diagnose club issues, provide clear communication about repair options, and document service orders accurately to support inventory management while fostering a culture of safety and ethical conduct.
Key Responsibilities
Engage with every customer encountered and offer world‑class service by leveraging PGATSS service behaviors, building lasting relationships that keep customers coming back.
Execute all club services such as re‑gripping, re‑shouting, loft & lie measurements and adjustments.
Execute all front‑end operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions and coupons.
Assist in keeping front‑end and services merchandise at a premier stock and visual level to drive sales and customer experience.
Ensure all club services and front‑end areas, equipment, and supplies are always maintained and operational.
Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
Maintain the club repair desk and surrounding area in a clean, professional presentation at all times.
Provide exceptional customer service by communicating repair options, costs, and timelines clearly to customers.
Assess and diagnose issues with golf clubs, including shafts, grips, and heads to determine necessary repairs.
Document repair orders, track work progress, and maintain accurate records of services performed through the Golf & Tennis Services App.
Stay up to date on merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion.
Champion the products and services offerings, inform, educate, and promote offerings to customers.
Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best‑in‑class experience for customers.
Qualifications And Skills Required
Certification: Only PGA members and apprentices in good standing with the PGA of America are eligible. Candidates must maintain good standing throughout employment and may be asked to provide proof of membership.
Communication: Strong listening and interpersonal skills; clear verbal and written communication; ability to communicate cross‑functionally.
Computer: Basic computer skills with knowledge of Microsoft Office Suite.
Organization: Ability to organize multiple priorities and meet deadlines.
Education: High school diploma or equivalent.
Experience: 2+ years in retail materials handling, club repair or similar preferred.
Working Conditions: Must stand extended periods, climb ladders, move throughout the store, and lift a 30‑lb box overhead.
Schedule: Flexible availability, including nights, weekends, and holidays.
Business Acumen: Ability to quickly learn business basics with training.
Accountability: Demonstrate strong self‑accountability and a proactive drive for results.
Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t unlawful; it violates our policies. Every associate at every level is prohibited from engaging in any form of discrimination. If you believe you are being discriminated against, please report it immediately to the Human Resources department. The policies prohibit retaliation against anyone for making such a report.
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Overview At PGA TOUR Superstore, we are looking for enthusiastic, self‑motivated, flexible individuals who are passionate about helping transform our business. As one of the fastest growing specialty retailers, we are committed to hiring selfless team players from diverse backgrounds to help grow our organization. As part of the Arthur M. Blank Family of Businesses, we continuously strive to create a family culture for our associates, driven by our vision to inspire people through golf and tennis.
Position Summary Reporting to the Sales and Service Manager, a Club Services Associate will execute all club services, including re‑gripping, re‑shunting, loft and lie adjustments, and perform front‑end operations such as returns, exchanges, promotions, and lesson redemptions. The associate will maintain a premier merchandise presentation to enhance sales and customer experience, ensuring all areas are operational and well kept. Additionally, the associate will assess and diagnose club issues, provide clear communication about repair options, and document service orders accurately to support inventory management while fostering a culture of safety and ethical conduct.
Key Responsibilities
Engage with every customer encountered and offer world‑class service by leveraging PGATSS service behaviors, building lasting relationships that keep customers coming back.
Execute all club services such as re‑gripping, re‑shouting, loft & lie measurements and adjustments.
Execute all front‑end operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions and coupons.
Assist in keeping front‑end and services merchandise at a premier stock and visual level to drive sales and customer experience.
Ensure all club services and front‑end areas, equipment, and supplies are always maintained and operational.
Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
Maintain the club repair desk and surrounding area in a clean, professional presentation at all times.
Provide exceptional customer service by communicating repair options, costs, and timelines clearly to customers.
Assess and diagnose issues with golf clubs, including shafts, grips, and heads to determine necessary repairs.
Document repair orders, track work progress, and maintain accurate records of services performed through the Golf & Tennis Services App.
Stay up to date on merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion.
Champion the products and services offerings, inform, educate, and promote offerings to customers.
Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best‑in‑class experience for customers.
Qualifications And Skills Required
Certification: Only PGA members and apprentices in good standing with the PGA of America are eligible. Candidates must maintain good standing throughout employment and may be asked to provide proof of membership.
Communication: Strong listening and interpersonal skills; clear verbal and written communication; ability to communicate cross‑functionally.
Computer: Basic computer skills with knowledge of Microsoft Office Suite.
Organization: Ability to organize multiple priorities and meet deadlines.
Education: High school diploma or equivalent.
Experience: 2+ years in retail materials handling, club repair or similar preferred.
Working Conditions: Must stand extended periods, climb ladders, move throughout the store, and lift a 30‑lb box overhead.
Schedule: Flexible availability, including nights, weekends, and holidays.
Business Acumen: Ability to quickly learn business basics with training.
Accountability: Demonstrate strong self‑accountability and a proactive drive for results.
Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t unlawful; it violates our policies. Every associate at every level is prohibited from engaging in any form of discrimination. If you believe you are being discriminated against, please report it immediately to the Human Resources department. The policies prohibit retaliation against anyone for making such a report.
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