Kforce Inc
Base pay range:
$30.00/hr - $35.00/hr
Responsibilities
Triage and respond to support requests and incidents submitted via email, or ServiceNow, escalating and resolving issues in accordance with SLAs
Provide strong technical support across devices, operating systems, collaboration tools, productivity software, and endpoint security systems
Act as a subject matter expert in areas such as user access, software configuration, device management, and A/V troubleshooting for in-office and hybrid setups
Own local inventory management, by working through regular audits, IT procurement and managing internal warehousing/stock rooms
Contribute by participating in key ITIL practices such as change, problem, and incident processes, ensuring a strong focus on the overall customer
Participate in hardware lifecycle management including asset tracking, imaging, deployment, and returns
Support IT initiatives and projects including software rollouts, system migrations, and compliance activities as required
Requirements
Certification in CompTIA, Microsoft and ServiceNow
2+ years of IT support experience across first and second-line responsibilities, ideally in a global or fast-paced environment
Previous troubleshooting experience across Windows, Linux and MacOS environments, with familiarity in modern endpoint management (e.g., Intune, JAMF)
Previous experience in an environment contributing to Service-focused processes and/or ServiceNow-based ITSM
Exposure to enterprise identity systems such as Azure AD, or Google Workspace Admin
Excellent communication and interpersonal skills, with the ability to translate technical topics to non-technical audiences
Understanding of networking basics, identity and access management, and SaaS administration
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Seniority level, Employment type, Job function, Industries Seniority level: Associate. Employment type: Contract. Job function: Information Technology. Industries: Computer Networking Products, Software Development, and Writing and Editing.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
#J-18808-Ljbffr
$30.00/hr - $35.00/hr
Responsibilities
Triage and respond to support requests and incidents submitted via email, or ServiceNow, escalating and resolving issues in accordance with SLAs
Provide strong technical support across devices, operating systems, collaboration tools, productivity software, and endpoint security systems
Act as a subject matter expert in areas such as user access, software configuration, device management, and A/V troubleshooting for in-office and hybrid setups
Own local inventory management, by working through regular audits, IT procurement and managing internal warehousing/stock rooms
Contribute by participating in key ITIL practices such as change, problem, and incident processes, ensuring a strong focus on the overall customer
Participate in hardware lifecycle management including asset tracking, imaging, deployment, and returns
Support IT initiatives and projects including software rollouts, system migrations, and compliance activities as required
Requirements
Certification in CompTIA, Microsoft and ServiceNow
2+ years of IT support experience across first and second-line responsibilities, ideally in a global or fast-paced environment
Previous troubleshooting experience across Windows, Linux and MacOS environments, with familiarity in modern endpoint management (e.g., Intune, JAMF)
Previous experience in an environment contributing to Service-focused processes and/or ServiceNow-based ITSM
Exposure to enterprise identity systems such as Azure AD, or Google Workspace Admin
Excellent communication and interpersonal skills, with the ability to translate technical topics to non-technical audiences
Understanding of networking basics, identity and access management, and SaaS administration
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Seniority level, Employment type, Job function, Industries Seniority level: Associate. Employment type: Contract. Job function: Information Technology. Industries: Computer Networking Products, Software Development, and Writing and Editing.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
#J-18808-Ljbffr