Kforce Inc
This range is provided by Kforce Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $28.00/hr - $33.00/hr
Responsibilities
Installs, upgrades, troubleshoots, and maintains endpoint hardware and software
Images computers, installs applications using in-house tools (SCCM/PXE boot)
Responds to calls, chats, service tickets, and dispatched requests for technical support
Diagnoses and fixes endpoint network, software, and hardware issues
Installs and troubleshoots hardware, peripherals (printers, headsets, monitors, webcams, etc.)
Communicates with users on proper computer uses and policies utilizing excellent customer service skills
Provides ad-hoc training to users and groups on hardware and software systems
Works with other IT teams on complex Incident and Request resolutions
Maintains computerized inventory of computer equipment through our support platform
Creates and maintains Knowledge-Based articles for support
Accurately records, updates, and documents requests using ServiceNow, and any other duties as assigned by the organization
Performs all other necessary tasks related to IT Support of the respective City agencies and supported locations
Business travel will be required to perform some support activities
Qualifications
High School diploma/GED or the possession of GED, HiSET or TASC Certificate; Additional appropriate education may be substituted for the minimum experience requirement
5+ years of Information Technology experience performing user support desktop, legacy systems, and/or Information Technology communication systems
Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information
Strong customer service disposition with solid knowledge of multiple PC and tablet platforms
Be a strong communicator and detail-oriented
Experience supporting Windows 10, 11
Experience supporting Office 365 \ Experience working in an operational environment with interaction with infrastructure, applications, service management, senior management, and agency/business representatives
ServiceNow experience
Experience and knowledge in ITIL process handling incident, change and problem management
Independent self-starter able to collaborate actively with others in a cross-functional team
Excellent organizational skills and attention to detail, ability to meet deadlines and manage priorities
SCCM, Cisco AnyConnect/SecureConnect experience a plus
Benefits We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Equal Opportunity Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Seniority level Associate
Employment type Contract
Job function Information Technology
Industries Executive Offices, Government Administration, and Government Relations Services
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Base pay range $28.00/hr - $33.00/hr
Responsibilities
Installs, upgrades, troubleshoots, and maintains endpoint hardware and software
Images computers, installs applications using in-house tools (SCCM/PXE boot)
Responds to calls, chats, service tickets, and dispatched requests for technical support
Diagnoses and fixes endpoint network, software, and hardware issues
Installs and troubleshoots hardware, peripherals (printers, headsets, monitors, webcams, etc.)
Communicates with users on proper computer uses and policies utilizing excellent customer service skills
Provides ad-hoc training to users and groups on hardware and software systems
Works with other IT teams on complex Incident and Request resolutions
Maintains computerized inventory of computer equipment through our support platform
Creates and maintains Knowledge-Based articles for support
Accurately records, updates, and documents requests using ServiceNow, and any other duties as assigned by the organization
Performs all other necessary tasks related to IT Support of the respective City agencies and supported locations
Business travel will be required to perform some support activities
Qualifications
High School diploma/GED or the possession of GED, HiSET or TASC Certificate; Additional appropriate education may be substituted for the minimum experience requirement
5+ years of Information Technology experience performing user support desktop, legacy systems, and/or Information Technology communication systems
Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information
Strong customer service disposition with solid knowledge of multiple PC and tablet platforms
Be a strong communicator and detail-oriented
Experience supporting Windows 10, 11
Experience supporting Office 365 \ Experience working in an operational environment with interaction with infrastructure, applications, service management, senior management, and agency/business representatives
ServiceNow experience
Experience and knowledge in ITIL process handling incident, change and problem management
Independent self-starter able to collaborate actively with others in a cross-functional team
Excellent organizational skills and attention to detail, ability to meet deadlines and manage priorities
SCCM, Cisco AnyConnect/SecureConnect experience a plus
Benefits We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Equal Opportunity Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Seniority level Associate
Employment type Contract
Job function Information Technology
Industries Executive Offices, Government Administration, and Government Relations Services
#J-18808-Ljbffr