South College of North Carolina, Inc
IT Support Specialist
South College of North Carolina, Inc, Nashville, Tennessee, United States, 37247
Benefits
Front Loaded PTO
Tuition Assistance
Medical, Dental, Vision
401(k) – with Employer Contribution
South College We are one of the nation’s fastest growing institutions of higher learning … come grow your career with us. In order to fully meet our Mission to our students, we require a diverse combination of perspectives, backgrounds, life experiences, and ideas from our faculty and staff and will provide them with an equitable and inclusive work environment -where respect and open interchange of ideas are at the heart of that culture.
Almost 20,000 Students
10 Campuses
Competency Based Education
Online
IT Support Specialist Description South College Nashville is seeking an IT Support Specialist. This position is Full-Time on-site in Nashville, TN. The IT Support Specialist is sharply focused on providing enterprise level technical support and customer service for South College remote and onsite users.
Broadly, this position provides front-line technical support for nearly all of the systems for which IT Services is responsible. Responsibilities include installation and/or configuration of computing hardware (computers, network switches, printers, etc.), software, A/V devices, network cabling, diagnostics, troubleshooting and face-to-face white-glove end-user assistance.
Essential Functions and Competencies
Document incoming Helpdesk requests using internal ticketing system
Install, repair and maintain desktop and laptop computers, peripherals and related systems
Provide end user support via remote assistance, in person and telephone.
Support and enforce company information policies and procedures.
Provide support for Microsoft and Apple products including Laptops, desktops, MacBook and iOS
Assist in maintaining hardware and software inventory for asset management.
Install and support AV equipment for classrooms, conference rooms and auditoriums
Demonstrate broad knowledge of technology principles, practices, and procedures
Self-manage and prioritize activities in a way that allows flexibility to support multiple tasks at any given time
Assist in updating support documents within knowledge management for the IT Services team, as well as end users
End-user Account Management
Build and maintain relationships across departments
Other duties may be assigned
Requirements Education
Associate degree in Computer Science or equivalent experience
Experience
2+ years of overall IT experience
2+ years’ experience supporting Microsoft Windows and Apple Mac OS environment
2+ years’ experience supporting Microsoft Office applications
Knowledge of network security practices and Antivirus software
Exceptional analytic and problem-solving skills
Self-motivated and able to work across diverse technical and non-technical teams
Outstanding written, verbal and interpersonal communication skillsExceptional Customer-oriented attitude
ITIL familiarity (foundational level, but exposure to more detail than foundation is often necessary)
Physical Demands
Walking, lifting, and operating technology and equipment.
Must be able to use standard office equipment, including a desktop computer, monitor, keyboard, and telephone system.
The role requires regular communication, including speaking and listening.
#J-18808-Ljbffr
Front Loaded PTO
Tuition Assistance
Medical, Dental, Vision
401(k) – with Employer Contribution
South College We are one of the nation’s fastest growing institutions of higher learning … come grow your career with us. In order to fully meet our Mission to our students, we require a diverse combination of perspectives, backgrounds, life experiences, and ideas from our faculty and staff and will provide them with an equitable and inclusive work environment -where respect and open interchange of ideas are at the heart of that culture.
Almost 20,000 Students
10 Campuses
Competency Based Education
Online
IT Support Specialist Description South College Nashville is seeking an IT Support Specialist. This position is Full-Time on-site in Nashville, TN. The IT Support Specialist is sharply focused on providing enterprise level technical support and customer service for South College remote and onsite users.
Broadly, this position provides front-line technical support for nearly all of the systems for which IT Services is responsible. Responsibilities include installation and/or configuration of computing hardware (computers, network switches, printers, etc.), software, A/V devices, network cabling, diagnostics, troubleshooting and face-to-face white-glove end-user assistance.
Essential Functions and Competencies
Document incoming Helpdesk requests using internal ticketing system
Install, repair and maintain desktop and laptop computers, peripherals and related systems
Provide end user support via remote assistance, in person and telephone.
Support and enforce company information policies and procedures.
Provide support for Microsoft and Apple products including Laptops, desktops, MacBook and iOS
Assist in maintaining hardware and software inventory for asset management.
Install and support AV equipment for classrooms, conference rooms and auditoriums
Demonstrate broad knowledge of technology principles, practices, and procedures
Self-manage and prioritize activities in a way that allows flexibility to support multiple tasks at any given time
Assist in updating support documents within knowledge management for the IT Services team, as well as end users
End-user Account Management
Build and maintain relationships across departments
Other duties may be assigned
Requirements Education
Associate degree in Computer Science or equivalent experience
Experience
2+ years of overall IT experience
2+ years’ experience supporting Microsoft Windows and Apple Mac OS environment
2+ years’ experience supporting Microsoft Office applications
Knowledge of network security practices and Antivirus software
Exceptional analytic and problem-solving skills
Self-motivated and able to work across diverse technical and non-technical teams
Outstanding written, verbal and interpersonal communication skillsExceptional Customer-oriented attitude
ITIL familiarity (foundational level, but exposure to more detail than foundation is often necessary)
Physical Demands
Walking, lifting, and operating technology and equipment.
Must be able to use standard office equipment, including a desktop computer, monitor, keyboard, and telephone system.
The role requires regular communication, including speaking and listening.
#J-18808-Ljbffr