Epiq
IT Support Specialist
It's fun to work at a company where people truly believe in what they are doing! Job Description
The IT Support Specialist will join the IT team of a law firm. This role is critical to maintaining smooth day-to-day operations and ensuring prompt resolution of IT issues in a fast-paced, professional environment. The IT Specialist will provide day-to-day technical and operational support for our client in areas such as conference room technology, hardware and asset management, office moves, and other technology-related services. This role is hands-on and requires professionalism, dependability, strong customer service skills, and a "no job too big or small" attitude. The ideal candidate is tech-savvy, detail-oriented, adaptable, and team-focused, with a can-do attitude and the ability to support both technology and logistical needs. While technical troubleshooting is part of the role, the emphasis is on ensuring smooth office operations and delivering reliable, client-focused service. Essential Job Responsibilities
Provide office support, including deskside assistance, conference room technology setup, and general IT services, with a positive, can-do approach. Support hardware deployments, software installations, and equipment swaps. Respond to end user requests via phone, email, or ticketing system in a timely and professional manner. Communicate effectively with client staff and team members regarding timelines, updates, and challenges. Provide responsive technical support to attorneys and staff in person, by phone, and through remote tools Troubleshoot and resolve software, hardware, and peripheral issues across Windows and Microsoft 365 environments Escalate and manage high-priority incidents appropriately Use documented knowledge resources to deliver consistent support Follow established IT processes while suggesting improvements where appropriate Accurately document all support activity in the ticketing system Assist with onboarding, equipment provisioning, and user training Design and optimize networks with Fortinet firewalls, switches, and wireless solutions Support larger firmwide technology rollouts and improvement initiatives Maintain up-to-date knowledge of firm systems, legal software, and remote tools Qualifications & Characteristics
Preferred a computer science graduate (B.tech, B.Sc.) Professional Certifications (MCP, MCSE, CCNA) 2+ years of helpdesk or technical support experience, preferably within a law firm or professional services environment Excellent communication and customer service skills Ability to manage multiple priorities and meet deadlines Quick learner with the ability to adapt to new tools and technologies Proficient in troubleshooting across Windows and mobile Apple environments Deep experience in Microsoft ecosystems (Windows Server, Active Directory, Azure, O365, Intune) Experience with legal technology applications (e.g., iManage, Litera, etc.) Strong working knowledge of Windows 10/11 and Microsoft 365 (Outlook, Teams) Strong exposure in troubleshooting networking skills (LAN/WAN/Wi-fi) and VPN client connectivity Hands-on experience with user account management in Active Directory preferred Experience supporting legal-specific tools and systems preferred Strong documentation habits and experience working within a ticketing system Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or ITIL are a plus Strong organizational skills and attention to detail. Excellent communication and customer service skills. Ability to work independently while maintaining a collaborative, team-player mindset. Ability to lift 40 lbs or more and move IT equipment on carts. Comfortable with physical activity including walking, bending, kneeling, and standing for extended periods. Position is on-site 5 days a week Flexibility to work early mornings, evenings, or weekends as needed Availability to respond to urgent IT support issues after hours and on weekends The compensation range for this role is 26.24 to 32.80 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience, and qualifications. Epiq's policy is to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
It's fun to work at a company where people truly believe in what they are doing! Job Description
The IT Support Specialist will join the IT team of a law firm. This role is critical to maintaining smooth day-to-day operations and ensuring prompt resolution of IT issues in a fast-paced, professional environment. The IT Specialist will provide day-to-day technical and operational support for our client in areas such as conference room technology, hardware and asset management, office moves, and other technology-related services. This role is hands-on and requires professionalism, dependability, strong customer service skills, and a "no job too big or small" attitude. The ideal candidate is tech-savvy, detail-oriented, adaptable, and team-focused, with a can-do attitude and the ability to support both technology and logistical needs. While technical troubleshooting is part of the role, the emphasis is on ensuring smooth office operations and delivering reliable, client-focused service. Essential Job Responsibilities
Provide office support, including deskside assistance, conference room technology setup, and general IT services, with a positive, can-do approach. Support hardware deployments, software installations, and equipment swaps. Respond to end user requests via phone, email, or ticketing system in a timely and professional manner. Communicate effectively with client staff and team members regarding timelines, updates, and challenges. Provide responsive technical support to attorneys and staff in person, by phone, and through remote tools Troubleshoot and resolve software, hardware, and peripheral issues across Windows and Microsoft 365 environments Escalate and manage high-priority incidents appropriately Use documented knowledge resources to deliver consistent support Follow established IT processes while suggesting improvements where appropriate Accurately document all support activity in the ticketing system Assist with onboarding, equipment provisioning, and user training Design and optimize networks with Fortinet firewalls, switches, and wireless solutions Support larger firmwide technology rollouts and improvement initiatives Maintain up-to-date knowledge of firm systems, legal software, and remote tools Qualifications & Characteristics
Preferred a computer science graduate (B.tech, B.Sc.) Professional Certifications (MCP, MCSE, CCNA) 2+ years of helpdesk or technical support experience, preferably within a law firm or professional services environment Excellent communication and customer service skills Ability to manage multiple priorities and meet deadlines Quick learner with the ability to adapt to new tools and technologies Proficient in troubleshooting across Windows and mobile Apple environments Deep experience in Microsoft ecosystems (Windows Server, Active Directory, Azure, O365, Intune) Experience with legal technology applications (e.g., iManage, Litera, etc.) Strong working knowledge of Windows 10/11 and Microsoft 365 (Outlook, Teams) Strong exposure in troubleshooting networking skills (LAN/WAN/Wi-fi) and VPN client connectivity Hands-on experience with user account management in Active Directory preferred Experience supporting legal-specific tools and systems preferred Strong documentation habits and experience working within a ticketing system Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or ITIL are a plus Strong organizational skills and attention to detail. Excellent communication and customer service skills. Ability to work independently while maintaining a collaborative, team-player mindset. Ability to lift 40 lbs or more and move IT equipment on carts. Comfortable with physical activity including walking, bending, kneeling, and standing for extended periods. Position is on-site 5 days a week Flexibility to work early mornings, evenings, or weekends as needed Availability to respond to urgent IT support issues after hours and on weekends The compensation range for this role is 26.24 to 32.80 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience, and qualifications. Epiq's policy is to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.