Senior Amazon Connect Telephony Developer - PERM FTE Job at Iowa Staffing in Des

Senior Amazon Connect Telephony Developer

This is your chance to own and evolve a cutting-edge Amazon Connect + Salesforce Service Cloud Voice. Be a technical leader as a Developer in a high-impact role, driving innovation in customer experience, voice analytics, and cloud-native integrations. Join a collaborative, agile team where your ideas shape the roadmap, and your work directly improves how thousands of users connect and communicate.

What you'll need in this senior Amazon Connect Telephony Developer:

• 510+ years in telephony/contact center engineering.
• Architect and optimize Amazon Connect & Salesforce Service Cloud Voice platforms.
• 3+ years hands-on with Amazon Connect.
• 2+ years with Salesforce Service Cloud Voice.
• MUST HAVE: AWS services: Lambda, EventBridge, Kinesis, DynamoDB, S3, CloudWatch.
• Telephony fundamentals (SIP, RTP, QoS).
• Experience with REST APIs, event-driven architectures, and security best practices.
• Experience with Agentforce or Salesforce Professional.
• CI/CD and Infrastructure as Code (CloudFormation, CDK, Terraform).
• Salesforce certifications (Admin, Platform App Builder, Service Cloud Consultant).
• AWS certifications (Solutions Architect, Developer, DevOps).
• Exposure to other CCaaS platforms (Genesys, Five9, Twilio).
• Real-time analytics tools (Athena, QuickSight, Snowflake).
• SSO/Identity management (Okta, Azure AD).

What you'll do:

• Architect and optimize Amazon Connect & Salesforce Service Cloud Voice platforms.
• Build and maintain contact flows, Lex bots, call routing, and analytics using AWS services.
• MUST HAVE: Develop Lambda functions (Node.js/Python) to enhance voice capabilities & integrations.
• Deliver dashboards & reporting tools for contact center performance metrics.
• Partner with network/security teams to ensure QoS and secure IAM configurations.

APPLY TODAY for this full-time opportunity with benefits & a base salary of up to $155K plus bonus + perks.