aiLegal
Location: Atlanta, GA; New York, NY; San Francisco, CA; or RemoteEmployment Type: Full-timeCompensation: Competitive base salary, commission, and performance bonusReports to: Managing PartnerAbout UsaiLegal is an immigration law firm powered by AI technology with a strong reputation for delivering excellence, efficiency, and client-centric service. We handle a wide spectrum of immigration cases including family immigration, humanitarian matters, business immigration, consular processing, removal defense, and federal litigation.We operate on a flat rate model with assigned credit hours per case type and enforce high accountability in meeting deadlines and productivity benchmarks. Each team member is expected to deliver at least 100 credit hours per month, and the Managing Attorney ensure that the team collective delivers 100 X team head accounts credit hours monthly.Our unique service model ensure speed, standardization, and client satisfaction by structing every case into a clear assembly-line pipeline.Position ReviewThe Sales Manager will lead aiLegals client acquisition and conversion strategy by managing inbound and outbound leads, optimizing conversion pipelines, and overseeing the customer success specialists.This position requires a data-driven, results-oriented sales leader who can blend consultative selling with process discipline
guiding potential clients from inquiry to engagement while ensuring each lead receives a professional, compassionate experience consistent with aiLegals brand.You will collaborate closely with marketing, intake, and legal teams to achieve firmwide revenue goals and uphold high service standards.Key Responsibilities1.Lead Management & ConversionOversee all inbound and outbound sales leads from multiple channels (web inquiries, referrals, campaigns).Implement lead qualification criteria and ensure timely follow-up by the customer success team.Supervise the creation of intakes, issuance of service agreements, and consistent follow-ups until conversion.Optimize CRM and Jira pipelines to reflect real-time lead statuses and performance metrics.Identify trends and bottlenecks in the sales process and implement corrective actions.2.Team LeadershipManage and coach the Customer Success Specialists to ensure consistent communication quality and follow-up discipline.Develop scripts, templates, and best practices for intake calls, follow-ups, and objection handling.Conduct weekly sales meetings to review metrics, discuss challenges, and celebrate wins.Foster a collaborative, accountable, and performance-driven team culture.3.Process OptimizationCollaborate with the Managing Partner and Marketing Manager to design and refine the lead journey workflow
from inquiry
screening
consultation
service agreement
retention.Ensure seamless handoff between sales and legal teams for new client onboarding.Work with the technology team to improve CRM and Jira dashboards for lead tracking, analytics, and reporting.4.Performance ReportingMaintain accurate weekly and monthly sales reports on leads received, converted, lost, and pending.Analyze conversion rates by source, team member, and service type to drive improvements.Prepare executive-level summaries and recommendations for management review.5.Client Experience & Relationship BuildingEnsure that each potential client receives transparent, empathetic, and timely communication.Identify upsell or cross-sell opportunities for clients who could benefit from additional services.Promote a culture of client education and trust to improve retention and referral rates.QualificationsRequiredBachelors degree in Business, Marketing, Communications, or related field.Minimum 5 years of experience in sales or business development, preferably in professional services (law, consulting, tech, finance, or healthcare).Proven record of meeting or exceeding sales targets.Excellent communication, negotiation, and leadership skills.Strong analytical and CRM management capabilities (experience with HubSpot, Salesforce, or Jira preferred).Highly organized, self-motivated, and results-driven.PreferredExperience managing a sales or customer success team in a law firm or tech-enabled services environment.Familiarity with immigration law processes, service agreements, and legal sales cycles.Multilingual abilities (Spanish, Chinese, Hindi, Gujarati, or other languages) are a strong plus.Performance ExpectationsLead Response Time Metric: Average time from new lead receipt to first contact Expectation: Within 30 minutes during business hoursConversion Rate Metric: Percentage of qualified leads converted to paid clients Expectation:
45% overallSales Pipeline Accuracy Metric: CRM and Jira updates reflecting real-time status Expectation: 100% accuracyTeam Productivity Metric: Aggregate follow-ups and client touchpoints per rep Expectation: Minimum 10 quality interactions per day per repRevenue Goal Metric: Monthly service revenue generated through new client conversions Expectation: Meet or exceed assigned revenue targetsClient Experience Metric: Positive feedback and satisfaction from new clients Expectation:
90% satisfaction ratingTraining & Development Metric: Frequency and quality of team coaching sessions Expectation: Weekly review and feedback cycleCollaboration Metric: Coordination with marketing, intake, and legal departments Expectation: Consistent, documented communication in shared systems recblid pk7kqh644yn43qcfl947pgymy6cdj0
guiding potential clients from inquiry to engagement while ensuring each lead receives a professional, compassionate experience consistent with aiLegals brand.You will collaborate closely with marketing, intake, and legal teams to achieve firmwide revenue goals and uphold high service standards.Key Responsibilities1.Lead Management & ConversionOversee all inbound and outbound sales leads from multiple channels (web inquiries, referrals, campaigns).Implement lead qualification criteria and ensure timely follow-up by the customer success team.Supervise the creation of intakes, issuance of service agreements, and consistent follow-ups until conversion.Optimize CRM and Jira pipelines to reflect real-time lead statuses and performance metrics.Identify trends and bottlenecks in the sales process and implement corrective actions.2.Team LeadershipManage and coach the Customer Success Specialists to ensure consistent communication quality and follow-up discipline.Develop scripts, templates, and best practices for intake calls, follow-ups, and objection handling.Conduct weekly sales meetings to review metrics, discuss challenges, and celebrate wins.Foster a collaborative, accountable, and performance-driven team culture.3.Process OptimizationCollaborate with the Managing Partner and Marketing Manager to design and refine the lead journey workflow
from inquiry
screening
consultation
service agreement
retention.Ensure seamless handoff between sales and legal teams for new client onboarding.Work with the technology team to improve CRM and Jira dashboards for lead tracking, analytics, and reporting.4.Performance ReportingMaintain accurate weekly and monthly sales reports on leads received, converted, lost, and pending.Analyze conversion rates by source, team member, and service type to drive improvements.Prepare executive-level summaries and recommendations for management review.5.Client Experience & Relationship BuildingEnsure that each potential client receives transparent, empathetic, and timely communication.Identify upsell or cross-sell opportunities for clients who could benefit from additional services.Promote a culture of client education and trust to improve retention and referral rates.QualificationsRequiredBachelors degree in Business, Marketing, Communications, or related field.Minimum 5 years of experience in sales or business development, preferably in professional services (law, consulting, tech, finance, or healthcare).Proven record of meeting or exceeding sales targets.Excellent communication, negotiation, and leadership skills.Strong analytical and CRM management capabilities (experience with HubSpot, Salesforce, or Jira preferred).Highly organized, self-motivated, and results-driven.PreferredExperience managing a sales or customer success team in a law firm or tech-enabled services environment.Familiarity with immigration law processes, service agreements, and legal sales cycles.Multilingual abilities (Spanish, Chinese, Hindi, Gujarati, or other languages) are a strong plus.Performance ExpectationsLead Response Time Metric: Average time from new lead receipt to first contact Expectation: Within 30 minutes during business hoursConversion Rate Metric: Percentage of qualified leads converted to paid clients Expectation:
45% overallSales Pipeline Accuracy Metric: CRM and Jira updates reflecting real-time status Expectation: 100% accuracyTeam Productivity Metric: Aggregate follow-ups and client touchpoints per rep Expectation: Minimum 10 quality interactions per day per repRevenue Goal Metric: Monthly service revenue generated through new client conversions Expectation: Meet or exceed assigned revenue targetsClient Experience Metric: Positive feedback and satisfaction from new clients Expectation:
90% satisfaction ratingTraining & Development Metric: Frequency and quality of team coaching sessions Expectation: Weekly review and feedback cycleCollaboration Metric: Coordination with marketing, intake, and legal departments Expectation: Consistent, documented communication in shared systems recblid pk7kqh644yn43qcfl947pgymy6cdj0