Operation Director, Immigration Legal Services

Location: AtlantaEmployment Type: Full-timeCompensation: Competitive base salary + performance bonuses Reports to: Managing PartnerTeam Size: 1 Recruiter and 1 BookkeeperAbout UsaiLegal is an immigration law firm powered by AI technology with a strong reputation for delivering excellence, efficiency, and client-centric service. We handle a wide spectrum of immigration cases including family immigration, humanitarian matters, business immigration, consular processing, removal defense, and federal litigation.We operate on a flat rate model with assigned credit hours per case type and enforce high accountability in meeting deadlines and productivity benchmarks. Each team member is expected to deliver at least 100 credit hours per month, and the Managing Attorney ensure that the team collective delivers 100 X team head accounts credit hours monthly.Our unique service model ensure speed, standardization, and client satisfaction by structing every case into a clear assembly-line pipeline.Position ReviewThe Operations Director will lead and optimize the firms operational infrastructure. Supervising and oversee the work of external partners (Bookkeeper, CPA, recruiter, and vendors), this role ensure seamless coordination of internal performance review, employee benefits, vendor management, accounts payable/receivable, compliance, and SOP development. The Operations Director will be a strategic operator and vendor manager who balance hands-on problem solving with structured oversight.Key ResponsibilitiesLeadership & People ManagementDirectly supervise the recruiter and bookkeeper, providing coaching, performance reviews, and accountabilityFoster a culture of accountability, operational excellence, and collaboration across staff.Records and Information ManagementDevelop and enforce policies for organizing, storing, and securing all firm records (physical and digital)Oversee Office Manager in maintaining filing systems, archives, and retrieval protocols.Financial OversightManage relationship with external CPA, ensuring timely AP/AR processing, reconciliations, and reporting.Review and validate financial reports for accuracy and completeness.Ensure billing, collections, and vendor payments are tracked and escalated if delayed.Coordinate with CPA for audits, tax filings, and compliance reporting.Performance and HR OperationsOversee employee performance review process and documentationSupervise administration of benefits and ensure compliance with employment lawsWork with leadership on training, onboarding, and staff engagement initiatives.Compliance and Risk ManagementEnsure compliance with federal, state, and local regulation for employment, licenses, insurance, and etc.Oversee vendor agreements and risk protocols to minimize exposure.Systems & Process ManagementDraft, update, and enforce Standard Operating Procedures (SOPs) across all firm functions.Identify and implement process improvement and technology solutions.Ensure timely delivery of operational reports in Finance, HR, Firm Performance.Vendor and Office OversightSupervise Office Manager on vendor management, facilities, IT, and office operations.Negotiate and evaluate vendor contracts.Ensure both in-office and remote staff receive the operational support needed.QualificationsBachelors degree in Business Administration, Operations Management, or related field, MBA is a plus.7+ years in operations/management, preferably in law or professional services.Proven success supervising staff and managing external contractors/vendors.Strong knowledge of HR, AP/AR oversight, compliance and vendor negotiations.Excellent leadership, communication, and project management skills.Tech-savvy, proficient in accounting system, and productivity tools, such as Jira, Confluence.Key CompetenciesLeadership: Build accountability and alignment with direct reports.Operational Excellence: Balance strategy with day-to-day problem solving.Financial Acumen: Read, review, and validate financial reports.Process-Drive: Create and enforces SOPS for scalable growth.Vendor Management: Identify competent vendors, hold vendors accountable to deliverables and standards.Compensation and BenefitsCompetitive salary + Performance -based bonusHealth, dental, and retirement benefitsPaid time-off and flexible work arrangementsGrowth opportunity in a scaling firm with national impact recblid 99ex8j9yhgxqcujnpiy6a0ish0fypi