Luxottica
Licensed Team Lead-Menlo Park, CA-LensCrafters
Luxottica, Menlo Park, California, United States, 94029
Licensed Team Lead - Menlo Park, CA - LensCrafters
LensCrafters is a place for visionaries. We’ve got a vision for pairing state‑of‑the‑art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.
At LensCrafters, we want every person who enters our doors to feel our passion for care. That’s why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.
LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world‑class vision care products, including iconic eyewear, advanced lens technology and cutting‑edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
GENERAL FUNCTION The Licensed Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service, ensuring customers & patients are always delighted, and assisting in the achievement of store success by managing key optical & lab processes (if applicable) and systems to exceptional results.
MAJOR DUTIES AND RESPONSIBILITIES While working in Retail:
Ensure the LensCrafters team provides unsurpassed customer service
Assist customers with selections, provide recommendations, assist sales associates
Serve as a responsible alternate store key holder
Under current & valid state Opticianry license, perform the following: provide expertise & product knowledge on lens choices based on the patient’s vision needs & OD prescription, adjust and/or repair eyewear as needed, present & dispense eyewear, perform accurate digital measurements.
While working in Lab, if applicable
Custom fit glasses & precisely place prescription in lenses
Work with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
Ensure finished eyewear meets optical standards & customer requirements
Create a safe working environment for all, demonstrate safe work practices
Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems
BASIC QUALIFICATIONS
HS diploma/GED
Current & valid state Opticianry license
Strong optical & retail experience
Knowledge of current optical theory & merchandise
Strong interpersonal skills
Strong basic math skills
Sales skills
Problem‑solving ability
Familiarity with cash register, computers & calculators
Leadership & training experience
Edging & mounting experience
Basic optics knowledge & optical measurement experience
PREFERRED QUALIFICATIONS
State licensure (if applicable) &/or ABO Certification in non‑licensed states
LensCrafters Final Eyewear Inspector Certification
Optical machinery/instruments experience
AccuFit Digital Measurement System certification
Knowledge of current store merchandise & lens options
Pay Range: 25.69 - 38.27
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844‑303‑0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or e‑mail HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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At LensCrafters, we want every person who enters our doors to feel our passion for care. That’s why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.
LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world‑class vision care products, including iconic eyewear, advanced lens technology and cutting‑edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
GENERAL FUNCTION The Licensed Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service, ensuring customers & patients are always delighted, and assisting in the achievement of store success by managing key optical & lab processes (if applicable) and systems to exceptional results.
MAJOR DUTIES AND RESPONSIBILITIES While working in Retail:
Ensure the LensCrafters team provides unsurpassed customer service
Assist customers with selections, provide recommendations, assist sales associates
Serve as a responsible alternate store key holder
Under current & valid state Opticianry license, perform the following: provide expertise & product knowledge on lens choices based on the patient’s vision needs & OD prescription, adjust and/or repair eyewear as needed, present & dispense eyewear, perform accurate digital measurements.
While working in Lab, if applicable
Custom fit glasses & precisely place prescription in lenses
Work with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
Ensure finished eyewear meets optical standards & customer requirements
Create a safe working environment for all, demonstrate safe work practices
Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems
BASIC QUALIFICATIONS
HS diploma/GED
Current & valid state Opticianry license
Strong optical & retail experience
Knowledge of current optical theory & merchandise
Strong interpersonal skills
Strong basic math skills
Sales skills
Problem‑solving ability
Familiarity with cash register, computers & calculators
Leadership & training experience
Edging & mounting experience
Basic optics knowledge & optical measurement experience
PREFERRED QUALIFICATIONS
State licensure (if applicable) &/or ABO Certification in non‑licensed states
LensCrafters Final Eyewear Inspector Certification
Optical machinery/instruments experience
AccuFit Digital Measurement System certification
Knowledge of current store merchandise & lens options
Pay Range: 25.69 - 38.27
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844‑303‑0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or e‑mail HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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