Jobs via Dice
SAP S4/Hana Service & warranty Lead @ San Francisco Bay Area
Jobs via Dice, San Francisco, California, United States, 94199
Overview
SAP S4/Hana Service & warranty Lead — San Francisco Bay Area. Onsite for the first 2 months, then remote. Duration: Long term. Visa: willing to start on our W2 without benefits. Experience: 12+ years. This is a senior functional consulting role supporting a leading automotive client in the Bay Area on a long-term SAP S/4HANA engagement. Responsibilities
Serve as the functional lead for post-sale and after-sales processes including service notifications, service orders, field service execution, warranty entitlement, and claims/recovery. Act as the bridge between client business stakeholders and the system integrator (SI) to ensure design solutions meet real-world operational needs. Review proposed functional designs, challenge assumptions, and validate end-to-end business process alignment. Define and ensure proper integration of service and warranty processes with SD (billing), MM (spares management), and FI/CO (costing and recovery). Support the complete service-to-billing flow — from customer issue reporting and service order creation/dispatch, technician time and parts capture, warranty validation, correct billing, and claims posting. Provide subject matter expertise in SAP S/4HANA Service with strong hands-on experience in: Warranty entitlement and claim management Service contracts and service order management Installed base, equipment master, and serial number tracking Financial integration for cost capture and recovery Ideal Profile / Qualifications
Proven expertise in SAP S/4HANA Service Management and Warranty (not generic SD/MM). Experience in automotive or manufacturing industry post-sales service processes. Strong communication and stakeholder management skills, with the ability to influence design decisions.
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SAP S4/Hana Service & warranty Lead — San Francisco Bay Area. Onsite for the first 2 months, then remote. Duration: Long term. Visa: willing to start on our W2 without benefits. Experience: 12+ years. This is a senior functional consulting role supporting a leading automotive client in the Bay Area on a long-term SAP S/4HANA engagement. Responsibilities
Serve as the functional lead for post-sale and after-sales processes including service notifications, service orders, field service execution, warranty entitlement, and claims/recovery. Act as the bridge between client business stakeholders and the system integrator (SI) to ensure design solutions meet real-world operational needs. Review proposed functional designs, challenge assumptions, and validate end-to-end business process alignment. Define and ensure proper integration of service and warranty processes with SD (billing), MM (spares management), and FI/CO (costing and recovery). Support the complete service-to-billing flow — from customer issue reporting and service order creation/dispatch, technician time and parts capture, warranty validation, correct billing, and claims posting. Provide subject matter expertise in SAP S/4HANA Service with strong hands-on experience in: Warranty entitlement and claim management Service contracts and service order management Installed base, equipment master, and serial number tracking Financial integration for cost capture and recovery Ideal Profile / Qualifications
Proven expertise in SAP S/4HANA Service Management and Warranty (not generic SD/MM). Experience in automotive or manufacturing industry post-sales service processes. Strong communication and stakeholder management skills, with the ability to influence design decisions.
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