JS Consulting
Title
SAP CS / SM Service & Warranty Lead
Location Fremont, CA 94555 (Hybrid)
Duration 12 months
Interview Video
GC or USC Only !!!
Note Preference will be given to someone who can spend time at the clients Bay Area location. Second preference: on‑site for 1 month to stabilize then remote. Fully remote is not first choice unless the profile is exceptional.
Job Description We are supporting an automotive client in the Bay Area on a long‑term SAP S/4HANA engagement. Looking for a senior profile who can act as the functional owner for Service Management and Warranty. This focuses on post‑sale/after‑sales processes: service notifications, service orders, field service execution, warranty entitlement claims/recovery, and how all of that tie into SD/MM/FI/CO for cost and billing.
Key points on the role
This is not generic SAP SD/MM support. We need someone who understands how service and warranty work after the product is sold.
The person will sit between the client stakeholders and the SI. They will review proposed design, push back where needed, and make sure the service/warranty process will actually work operationally.
Typical flow they should be able to explain: customer reports an issue, a service order gets created and dispatched, technician time and parts are captured, entitlement/warranty/contract rules decide who pays, billing/claim is generated and posted correctly.
Must have background in SAP S/4HANA Service with real exposure to:
Warranty entitlement and claim handling
Service contracts and service orders
Installed base / equipment master / serial tracking
Integration to SD (billing), MM (spares), FI/CO (cost and recovery)
Preference will be given to someone who can spend time at the clients Bay Area location. Second preference: on‑site for 1 month to stabilize then remote. Fully remote is not first choice unless the profile is exceptional.
Key Skills Fiscal Management, Flooring Installation, Customer Service, Algebra, Computer Skills, Construction Experience, Dealership Experience, Conflict Management, Computer Literacy, Customer relationship management, Geometry, QA/QC
Employment Type Full Time
Experience years
Vacancy 1
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Location Fremont, CA 94555 (Hybrid)
Duration 12 months
Interview Video
GC or USC Only !!!
Note Preference will be given to someone who can spend time at the clients Bay Area location. Second preference: on‑site for 1 month to stabilize then remote. Fully remote is not first choice unless the profile is exceptional.
Job Description We are supporting an automotive client in the Bay Area on a long‑term SAP S/4HANA engagement. Looking for a senior profile who can act as the functional owner for Service Management and Warranty. This focuses on post‑sale/after‑sales processes: service notifications, service orders, field service execution, warranty entitlement claims/recovery, and how all of that tie into SD/MM/FI/CO for cost and billing.
Key points on the role
This is not generic SAP SD/MM support. We need someone who understands how service and warranty work after the product is sold.
The person will sit between the client stakeholders and the SI. They will review proposed design, push back where needed, and make sure the service/warranty process will actually work operationally.
Typical flow they should be able to explain: customer reports an issue, a service order gets created and dispatched, technician time and parts are captured, entitlement/warranty/contract rules decide who pays, billing/claim is generated and posted correctly.
Must have background in SAP S/4HANA Service with real exposure to:
Warranty entitlement and claim handling
Service contracts and service orders
Installed base / equipment master / serial tracking
Integration to SD (billing), MM (spares), FI/CO (cost and recovery)
Preference will be given to someone who can spend time at the clients Bay Area location. Second preference: on‑site for 1 month to stabilize then remote. Fully remote is not first choice unless the profile is exceptional.
Key Skills Fiscal Management, Flooring Installation, Customer Service, Algebra, Computer Skills, Construction Experience, Dealership Experience, Conflict Management, Computer Literacy, Customer relationship management, Geometry, QA/QC
Employment Type Full Time
Experience years
Vacancy 1
#J-18808-Ljbffr