Redtracetech
Help Desk Specialist II (HDS II) (TS, w/ SCI eligibility)
Redtracetech, Washington, District of Columbia, us, 20022
SECURITY CLEARANCE REQUIREMENT: TS, WITH SCI ELIGIBILITY
***POSITION REQUIRES US CITIZENSHIP***
Position Title: Help Desk Specialist II (HDS II)
Location: Joint Base Anacostia, Bolling DC (on-site) Salary Range: $55,000 - $65,000 based on experience
Position Description: The Help Desk Specialist II will provide support to end users on a variety of issues. Identify, research, and resolve technical problems. Respond to telephone calls, email and personnel requests for technical support.
Performance shall include:
Software installation and support of commercial software and related upgrades
Update solutions database with applicable resolutions
Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop
Monitors and enforces all IT policies and procedures
Assist with setting up new users in IDAM and multiple level security LDAP profiles
Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware
Maintains, upgrades and repairs PCs/laptops and Windows desktop applications for all systems
Qualifications: Required:
5+ years of experience in information technology or a related field
Bachelors degree in Computer Science, Information Technology or equivalent experience (4 years)
Must meet position and certification requirements outlined in DoD Directive 8140/8570.01-M for Information Assurance Technician Level 2 within 6 months of the date of hire
10%-25% Travel
Desired:
SAP experience
Security Clearance:
TS with SCI eligibility
Eligibility for access to Special Access Program Information
Willingness to submit to a Counterintelligence polygraph
Employee Benefits:
Competitive salary for well-qualified applicants
401(k) plan
Annual performance bonus
Certification and advanced degree attainment bonuses
Student Loan / Tuition reimbursement
Health Care Insurance (medical, dental, vision)
Up to four weeks of paid vacation
11 Federal Holidays, and 3 Floating Holidays
Team bonding events
RedTrace Technologies is an EOE employer
#J-18808-Ljbffr
***POSITION REQUIRES US CITIZENSHIP***
Position Title: Help Desk Specialist II (HDS II)
Location: Joint Base Anacostia, Bolling DC (on-site) Salary Range: $55,000 - $65,000 based on experience
Position Description: The Help Desk Specialist II will provide support to end users on a variety of issues. Identify, research, and resolve technical problems. Respond to telephone calls, email and personnel requests for technical support.
Performance shall include:
Software installation and support of commercial software and related upgrades
Update solutions database with applicable resolutions
Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop
Monitors and enforces all IT policies and procedures
Assist with setting up new users in IDAM and multiple level security LDAP profiles
Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware
Maintains, upgrades and repairs PCs/laptops and Windows desktop applications for all systems
Qualifications: Required:
5+ years of experience in information technology or a related field
Bachelors degree in Computer Science, Information Technology or equivalent experience (4 years)
Must meet position and certification requirements outlined in DoD Directive 8140/8570.01-M for Information Assurance Technician Level 2 within 6 months of the date of hire
10%-25% Travel
Desired:
SAP experience
Security Clearance:
TS with SCI eligibility
Eligibility for access to Special Access Program Information
Willingness to submit to a Counterintelligence polygraph
Employee Benefits:
Competitive salary for well-qualified applicants
401(k) plan
Annual performance bonus
Certification and advanced degree attainment bonuses
Student Loan / Tuition reimbursement
Health Care Insurance (medical, dental, vision)
Up to four weeks of paid vacation
11 Federal Holidays, and 3 Floating Holidays
Team bonding events
RedTrace Technologies is an EOE employer
#J-18808-Ljbffr