Axon
Public Safety Answering Point (PSAP) Subject Matter Expert
Axon, Washington, District of Columbia, us, 20022
Overview
Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We pursue society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Life at Axon is fast-paced, challenging and meaningful—a place to take ownership and drive real change. About Prepared by Axon. As of October 1, 2025, Prepared joined forces with Axon to advance AI-powered emergency communications, supporting 911 operations and public safety. We’re helping shape the future of emergency services and building a safer, more connected world. Your Impact
As a
PSAP Subject Matter Expert , you’ll serve as both a trusted technical advisor to our customers and a sales enablement catalyst within our go-to-market team. You’ll: Guide public safety agencies through discovery and evaluation of our solutions, illustrating how AI-driven communications can transform 911 operations. Partner directly with Account Executives (AEs) to accelerate onboarding and ramp, ensuring new sellers understand the public safety ecosystem, workflows, and buyer dynamics. Enable AEs to position Prepared by Axon solutions effectively, helping them attain and exceed quota faster through structured learning, technical mentorship, and deal collaboration. This role combines deep PSAP domain knowledge with strategic sales leadership to empower customers and sales teams to reach their highest potential. What You’ll Do
Sales Partnership & Technical Leadership Partner with Account Executives to conduct discovery, identify operational pain points, and design tailored solution recommendations for PSAPs. Lead demos and presentations that communicate the technical sophistication and life-saving impact of our technology. Translate PSAP workflows into “as-is” and “to-be” narratives showing measurable improvements in call handling, data flow, and situational awareness. Sales Enablement & Onboarding Serve as the PSAP knowledge leader for new AEs, building enablement programs and hands-on training to accelerate understanding of the public safety market. Deliver onboarding materials, playbooks, and real-world scenario training to help AEs ramp quickly and engage confidently with public safety leaders. Partner with Sales Leadership and Enablement teams to track progress and ensure new hires achieve early success and quota attainment. Reinforce consistent messaging, technical accuracy, and consultative selling practices across the team. Be the go-to internal expert on PSAP operations, NG911, CAD, radio, and dispatch systems. Stay ahead of public safety technology trends to inform customer conversations and product strategy. Thought Leadership & Advocacy Represent Prepared by Axon at industry events, conferences, and customer engagements as a public safety thought leader. Champion the voice of dispatchers, call-takers, and communication center leaders within the organization. What You Bring
4+ years of experience working directly in, or selling to, Public Safety Answering Points (PSAPs) or emergency communications environments. Deep understanding of 911 workflows, CAD, NG911, and telephony systems. 2+ years of experience in sales engineering, Solutions Consulting, or technical pre-sales — ideally within SaaS or GovTech. Strong presentation, storytelling, and consultative selling skills. Proven ability to coach and enable sellers, particularly new hires, to ramp quickly and close with confidence. Collaborative, adaptable, and mission-driven — able to navigate a high-growth, high-impact environment with agility. Bachelor’s degree or equivalent experience. Additional Requirements
Previous hands-on PSAP or emergency communications experience (dispatcher, supervisor, or comms center manager). Familiarity with Axon, Prepared, or other leading public safety platforms. Experience designing onboarding or sales enablement programs. Work Location
This role is fully remote within the United States, with up to 25% travel for customer meetings, training sessions, and industry events. Benefits that Benefit You
Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work Pay Transparency
Axon offers a comprehensive total compensation package, including base salary, a generous annual bonus, and company equity. The starting base pay for this role ranges up to $188,000 annually, depending on geographic market. The actual base salary will vary based on level, function, training, transferable skills, work experience, business needs, and location. Our benefits are designed to support you physically, financially, and emotionally. To learn more, please visit www.axon.com/careers/benefits. Don’t meet every single requirement? That’s OK. At Axon, we Aim Far. We value diversity and inclusion and encourage you to apply even if your experience doesn’t align perfectly with every qualification. Important Notes
The above job description is not exhaustive and may change at any time. Some roles may require eligibility to work in a firearms environment. Axon is committed to equal opportunity and fostering inclusion. If you need accommodation during the application process, please email recruitingops@axon.com. This email is for accommodation purposes only.
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Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We pursue society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Life at Axon is fast-paced, challenging and meaningful—a place to take ownership and drive real change. About Prepared by Axon. As of October 1, 2025, Prepared joined forces with Axon to advance AI-powered emergency communications, supporting 911 operations and public safety. We’re helping shape the future of emergency services and building a safer, more connected world. Your Impact
As a
PSAP Subject Matter Expert , you’ll serve as both a trusted technical advisor to our customers and a sales enablement catalyst within our go-to-market team. You’ll: Guide public safety agencies through discovery and evaluation of our solutions, illustrating how AI-driven communications can transform 911 operations. Partner directly with Account Executives (AEs) to accelerate onboarding and ramp, ensuring new sellers understand the public safety ecosystem, workflows, and buyer dynamics. Enable AEs to position Prepared by Axon solutions effectively, helping them attain and exceed quota faster through structured learning, technical mentorship, and deal collaboration. This role combines deep PSAP domain knowledge with strategic sales leadership to empower customers and sales teams to reach their highest potential. What You’ll Do
Sales Partnership & Technical Leadership Partner with Account Executives to conduct discovery, identify operational pain points, and design tailored solution recommendations for PSAPs. Lead demos and presentations that communicate the technical sophistication and life-saving impact of our technology. Translate PSAP workflows into “as-is” and “to-be” narratives showing measurable improvements in call handling, data flow, and situational awareness. Sales Enablement & Onboarding Serve as the PSAP knowledge leader for new AEs, building enablement programs and hands-on training to accelerate understanding of the public safety market. Deliver onboarding materials, playbooks, and real-world scenario training to help AEs ramp quickly and engage confidently with public safety leaders. Partner with Sales Leadership and Enablement teams to track progress and ensure new hires achieve early success and quota attainment. Reinforce consistent messaging, technical accuracy, and consultative selling practices across the team. Be the go-to internal expert on PSAP operations, NG911, CAD, radio, and dispatch systems. Stay ahead of public safety technology trends to inform customer conversations and product strategy. Thought Leadership & Advocacy Represent Prepared by Axon at industry events, conferences, and customer engagements as a public safety thought leader. Champion the voice of dispatchers, call-takers, and communication center leaders within the organization. What You Bring
4+ years of experience working directly in, or selling to, Public Safety Answering Points (PSAPs) or emergency communications environments. Deep understanding of 911 workflows, CAD, NG911, and telephony systems. 2+ years of experience in sales engineering, Solutions Consulting, or technical pre-sales — ideally within SaaS or GovTech. Strong presentation, storytelling, and consultative selling skills. Proven ability to coach and enable sellers, particularly new hires, to ramp quickly and close with confidence. Collaborative, adaptable, and mission-driven — able to navigate a high-growth, high-impact environment with agility. Bachelor’s degree or equivalent experience. Additional Requirements
Previous hands-on PSAP or emergency communications experience (dispatcher, supervisor, or comms center manager). Familiarity with Axon, Prepared, or other leading public safety platforms. Experience designing onboarding or sales enablement programs. Work Location
This role is fully remote within the United States, with up to 25% travel for customer meetings, training sessions, and industry events. Benefits that Benefit You
Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work Pay Transparency
Axon offers a comprehensive total compensation package, including base salary, a generous annual bonus, and company equity. The starting base pay for this role ranges up to $188,000 annually, depending on geographic market. The actual base salary will vary based on level, function, training, transferable skills, work experience, business needs, and location. Our benefits are designed to support you physically, financially, and emotionally. To learn more, please visit www.axon.com/careers/benefits. Don’t meet every single requirement? That’s OK. At Axon, we Aim Far. We value diversity and inclusion and encourage you to apply even if your experience doesn’t align perfectly with every qualification. Important Notes
The above job description is not exhaustive and may change at any time. Some roles may require eligibility to work in a firearms environment. Axon is committed to equal opportunity and fostering inclusion. If you need accommodation during the application process, please email recruitingops@axon.com. This email is for accommodation purposes only.
#J-18808-Ljbffr