CG Infinity is hiring: Computer Technician (Desktop & Hardware Support) in Plano

Computer Technician (Desktop & Hardware Support)

Location: Plano, TX 75093

Schedule: 9:00am to 5:00pm, Monday to Friday

Get to Know Us

CG Infinity, Inc. is a technology consulting firm that was founded in 1998. We offer solutions that are tailored to the needs of each individual client that we work with instead of offering standard, run-of-the-mill solutions to everyone. We work closely with our clients throughout the entire process and offer solutions for a myriad of challenges.

Our Culture

Our people-first approach to technology offers best-in-class service and customer success rates. Here are some of the main services that we offer at CG Infinity: Salesforce Implementations, Customer Experience & CRM, Application Development & Integration, Production Support & QA, and Data Analytics & AI.

Position Overview

CG Infinity is seeking a motivated and detail-oriented entry-level Computer Technician to join our team in Plano, TX. The ideal candidate will have a strong interest in computer hardware, troubleshooting, and customer service. This position offers hands-on experience with desktops, laptops, peripherals, and network support in a dynamic business setting.

Responsibilities

• Provide technical support for desktop and laptop systems, including installation, configuration, imaging, and maintenance
• Diagnose and repair hardware and software issues for Windows-based systems
• Assist in setting up and maintaining office network equipment, printers, monitors, and other peripherals
• Respond to and resolve help desk tickets efficiently while maintaining accurate documentation
• Support user account management, password resets, and basic network troubleshooting
• Collaborate with senior IT staff to deploy hardware upgrades and support IT infrastructure projects
• Ensure adherence to company IT security policies and procedures

Qualifications

• Associate degree in Information Technology, Computer Science, or related field (or equivalent work experience)
• Basic knowledge of PC hardware components, operating systems, and common applications
• Familiarity with Windows operating systems and Microsoft 365 environment
• Strong problem-solving, organizational, and communication skills
• Ability to work both independently and as part of a team
• Eagerness to learn and grow in a fast-paced IT environment

Preferred Skills

• CompTIA A+, Network+, or similar certification
• Experience with Active Directory, imaging tools, or remote support platforms