Yum! Brands
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Desktop Support Technician
role at
Yum! Brands .
Responsibilities
Provision, install, troubleshoot/analyze, repair, and upgrade computers using standard systems analysis techniques and procedures, including modification of Windows OS registry entries and macOS PLIST files, among other OS files.
Build relationships with other on-site technicians and provide a positive customer experience with each customer interaction, supporting 800+ users. Consult with users on specific software/hardware required to fit their business needs.
Knowledge of video conferencing tools (Microsoft Teams, Zoom, Webex, etc.).
Resolve, escalate, and document ServiceNow incidents and tasks in a timely manner.
Work across multiple support/strategy teams to resolve escalated issues.
Create and maintain IT documentation of processes and procedures to test, analyze, and resolve issues efficiently.
Qualifications
2+ years of experience providing technical support for a wide variety of hardware and software platforms, including desktops, laptops, printers, peripherals, Windows, macOS, Active Directory, Microsoft 365, and mobile devices (iPhone/iPad, Android, Windows Phone).
Basic knowledge of network troubleshooting skills.
Excellent communication skills with clients.
Able to work flexible hours, including being on call.
Ability to lift up to 30 lbs.
Preferred Requirements
CompTIA A+ Certified.
1 year of experience with the macOS operating system.
Preference for appropriate Microsoft Certification(s) or equivalent experience including:
Legacy: MCITP-Enterprise, MCSE, MCSA, MCDST
Role Based: Microsoft Certified: Azure Administrator Associate
Microsoft 365 Certified: Modern Desktop Administrator Associate
Preference for appropriate Apple and/or Jamf Certification(s) or equivalent experience including:
Apple Certified IT Professional
Apple Certified Support Professional
Jamf Certified Expert
Jamf Certified Admin
Jamf Certified Tech
Jamf Certified Associate
BS/BA in a technical area (CS, Math, Engineering) or equivalent experience.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Information Technology
Industries
Restaurants
#J-18808-Ljbffr
Desktop Support Technician
role at
Yum! Brands .
Responsibilities
Provision, install, troubleshoot/analyze, repair, and upgrade computers using standard systems analysis techniques and procedures, including modification of Windows OS registry entries and macOS PLIST files, among other OS files.
Build relationships with other on-site technicians and provide a positive customer experience with each customer interaction, supporting 800+ users. Consult with users on specific software/hardware required to fit their business needs.
Knowledge of video conferencing tools (Microsoft Teams, Zoom, Webex, etc.).
Resolve, escalate, and document ServiceNow incidents and tasks in a timely manner.
Work across multiple support/strategy teams to resolve escalated issues.
Create and maintain IT documentation of processes and procedures to test, analyze, and resolve issues efficiently.
Qualifications
2+ years of experience providing technical support for a wide variety of hardware and software platforms, including desktops, laptops, printers, peripherals, Windows, macOS, Active Directory, Microsoft 365, and mobile devices (iPhone/iPad, Android, Windows Phone).
Basic knowledge of network troubleshooting skills.
Excellent communication skills with clients.
Able to work flexible hours, including being on call.
Ability to lift up to 30 lbs.
Preferred Requirements
CompTIA A+ Certified.
1 year of experience with the macOS operating system.
Preference for appropriate Microsoft Certification(s) or equivalent experience including:
Legacy: MCITP-Enterprise, MCSE, MCSA, MCDST
Role Based: Microsoft Certified: Azure Administrator Associate
Microsoft 365 Certified: Modern Desktop Administrator Associate
Preference for appropriate Apple and/or Jamf Certification(s) or equivalent experience including:
Apple Certified IT Professional
Apple Certified Support Professional
Jamf Certified Expert
Jamf Certified Admin
Jamf Certified Tech
Jamf Certified Associate
BS/BA in a technical area (CS, Math, Engineering) or equivalent experience.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Information Technology
Industries
Restaurants
#J-18808-Ljbffr