People First Service Center
CALL CENTER SERVICES SUPERVISOR - SES - 60024378
People First Service Center, Miami, Florida, us, 33222
CALL CENTER SERVICES SUPERVISOR - SES - 60024378
Date: Oct 29, 2025
The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.
Requisition No: 864137
Agency: Children and Families
Working Title: CALL CENTER SERVICES SUPERVISOR - SES - 60024378
About the Department The Department of Children and Families strives to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. This posting will be used to fill a position vacancy in Selected Exempt Services (SES).
Position Details This position is full-time, working 40 hours per week. It is for the Customer Call Center and can be located anywhere in the State. The selected candidate will work in the office location as assigned. Current employees will be compensated in accordance with the DCF salary policy. Some travel may be required (limited travel).
Required Qualifications
Must have at least one (1) year experience in a leadership role as a supervisor or lead worker with significant duties performed as a mentor or monitoring the work of others.
Applicants must have two (2) years of experience as a Call Center Services Representative I or an Economic Self-Sufficiency Specialist I or higher-level class title where the primary duties included providing support services related to processing eligibility activities or determining eligibility for government assistance programs.
What You Will Do This is an ESS Statewide Call Center Supervisor position. The position location will be at one of the ESS Program Call Centers in one of these cities: Tampa, Miami, Jacksonville, FL.
This is a professional position primarily responsible for the supervision of a call center unit that provides support services for government assistance programs. The incumbent must have detailed knowledge of the eligibility process, procedures, and applicable computer systems used in determining government assistance eligibility, monitoring, and measuring performance. The primary duties include communicating with, motivating, training, evaluating employees, planning and directing their work, and having the authority to recommend actions such as: hire, transfer, suspend, layoff, promote, discharge, assign, and reward or discipline direct reports. Evaluates employees against established standards and takes appropriate actions when necessary (e.g., recognition, reward, corrective action).
Additional Information / Requirements
Incumbents may be expected to work during emergency situations or natural disasters.
Candidate Profile The application must be completed in its entirety and include:
Supervisor names and phone numbers for all periods of employment.
Account for and explain any gaps in employment to avoid delays in the hiring process.
Experience, education, training, knowledge, skills and/or abilities, and responses to pre-qualifying questions must be verifiable to meet minimum qualifications.
Do not use the statement “See Resume” in place of entering work history.
Benefits of Working for the State of Florida State benefits include a competitive total compensation package. If you are a retiree of the Florida Retirement System (FRS), check how re-employment affects your benefits. Your retirement benefits may be suspended or voided, and you may need to repay benefits depending on retirement date.
The position will perform all job tasks in accordance with applicable laws, rules, regulations, policies, and requirements.
The State of Florida is an Equal Opportunity Employer / Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Reasonable accommodations are available upon request.
Participation in the State of Florida Direct Deposit Program is required as a condition of employment per F.S. 110.113, enrollment must be completed within the first 30 calendar days of appointment.
Selective Service Male candidates born on or after October 1, 1962 must be registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption. Verification of SSS registration will be conducted prior to hire. For more information, visit the SSS website: http://www.sss.gov.
Background Screening All candidates must complete state and national criminal history checks as a condition of employment, including fingerprinting for State and national records. Employment may be terminated based on background results. This includes, but is not limited to, fingerprinting through FDLE and FBI and may include local checks. The agency participates in rap back and real-time arrest notifications. No applicant may begin employment until background results are reviewed and approved.
Other Requirements
Benefit Recovery screening may be required for positions in the Economic Self Sufficiency Program.
If you experience problems applying online, please call the People First Service Center at (877) 562-7287.
The State of Florida is an Equal Opportunity Employer / Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation must notify the agency Hiring Authority and/or People First Service Center in advance.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Location: Jacksonville, FL; Miami, FL; Tampa, FL (multiple locations listed)
For assistance, call the People First Service Center at (877) 562-7287, Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time.
#J-18808-Ljbffr
The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.
Requisition No: 864137
Agency: Children and Families
Working Title: CALL CENTER SERVICES SUPERVISOR - SES - 60024378
About the Department The Department of Children and Families strives to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. This posting will be used to fill a position vacancy in Selected Exempt Services (SES).
Position Details This position is full-time, working 40 hours per week. It is for the Customer Call Center and can be located anywhere in the State. The selected candidate will work in the office location as assigned. Current employees will be compensated in accordance with the DCF salary policy. Some travel may be required (limited travel).
Required Qualifications
Must have at least one (1) year experience in a leadership role as a supervisor or lead worker with significant duties performed as a mentor or monitoring the work of others.
Applicants must have two (2) years of experience as a Call Center Services Representative I or an Economic Self-Sufficiency Specialist I or higher-level class title where the primary duties included providing support services related to processing eligibility activities or determining eligibility for government assistance programs.
What You Will Do This is an ESS Statewide Call Center Supervisor position. The position location will be at one of the ESS Program Call Centers in one of these cities: Tampa, Miami, Jacksonville, FL.
This is a professional position primarily responsible for the supervision of a call center unit that provides support services for government assistance programs. The incumbent must have detailed knowledge of the eligibility process, procedures, and applicable computer systems used in determining government assistance eligibility, monitoring, and measuring performance. The primary duties include communicating with, motivating, training, evaluating employees, planning and directing their work, and having the authority to recommend actions such as: hire, transfer, suspend, layoff, promote, discharge, assign, and reward or discipline direct reports. Evaluates employees against established standards and takes appropriate actions when necessary (e.g., recognition, reward, corrective action).
Additional Information / Requirements
Incumbents may be expected to work during emergency situations or natural disasters.
Candidate Profile The application must be completed in its entirety and include:
Supervisor names and phone numbers for all periods of employment.
Account for and explain any gaps in employment to avoid delays in the hiring process.
Experience, education, training, knowledge, skills and/or abilities, and responses to pre-qualifying questions must be verifiable to meet minimum qualifications.
Do not use the statement “See Resume” in place of entering work history.
Benefits of Working for the State of Florida State benefits include a competitive total compensation package. If you are a retiree of the Florida Retirement System (FRS), check how re-employment affects your benefits. Your retirement benefits may be suspended or voided, and you may need to repay benefits depending on retirement date.
The position will perform all job tasks in accordance with applicable laws, rules, regulations, policies, and requirements.
The State of Florida is an Equal Opportunity Employer / Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Reasonable accommodations are available upon request.
Participation in the State of Florida Direct Deposit Program is required as a condition of employment per F.S. 110.113, enrollment must be completed within the first 30 calendar days of appointment.
Selective Service Male candidates born on or after October 1, 1962 must be registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption. Verification of SSS registration will be conducted prior to hire. For more information, visit the SSS website: http://www.sss.gov.
Background Screening All candidates must complete state and national criminal history checks as a condition of employment, including fingerprinting for State and national records. Employment may be terminated based on background results. This includes, but is not limited to, fingerprinting through FDLE and FBI and may include local checks. The agency participates in rap back and real-time arrest notifications. No applicant may begin employment until background results are reviewed and approved.
Other Requirements
Benefit Recovery screening may be required for positions in the Economic Self Sufficiency Program.
If you experience problems applying online, please call the People First Service Center at (877) 562-7287.
The State of Florida is an Equal Opportunity Employer / Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation must notify the agency Hiring Authority and/or People First Service Center in advance.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Location: Jacksonville, FL; Miami, FL; Tampa, FL (multiple locations listed)
For assistance, call the People First Service Center at (877) 562-7287, Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time.
#J-18808-Ljbffr