PermitFlow
Founding, Enterprise Customer Success Manager (Remote)
PermitFlow, New York, New York, us, 10261
Overview
About PermitFlow PermitFlow is redefining how America builds. Pre-construction remains one of the most broken and manual parts of the $1.6T construction industry, causing delays, wasted capital, and lost opportunity across the built world. Our AI workforce delivers speed, accuracy, and visibility to pre-construction — accelerating housing development, enabling clean-energy projects, and driving economic growth in communities nationwide. To date, we’ve powered over $20B in real estate development, helping builders and contractors move faster, reduce risk, and scale with confidence. We’re entering hypergrowth with clear product-market fit and a world-class team from top AI and construction companies. We’ve raised over $36.5M from leading investors, and we are on a mission to modernize how the built world operates. ✋ Who you are? As a
Founding ,
Enterprise Customer Success Manager , you’ll take ownership of our most complex, high-value customer relationships—contractors and developers that are reshaping the built world. This role goes beyond managing accounts; it’s about driving value, influencing product direction, and helping build the CS function for scale. You’ll work closely with the CEO and Head of Customer Success to lead strategic rollouts, maximize renewals and expansion, and implement processes that enable PermitFlow to deliver exceptional, repeatable outcomes across the enterprise customer base.
What You’ll Do
✅ What You’ll Do As a Founding Customer Success Manager at PermitFlow, you’ll work to both support our rapidly-growing customer base and develop and iterate on processes. B2B Enterprise Ownership: own a high-value book of business—primarily enterprise residential and home services companies—across onboarding, retention, renewals, and expansion. Drive Onboarding and Implementation: own the relationship from Day 1 to ensure time to value is as efficient as possible. Strategic Partnership: build deep, strategic relationships with senior stakeholders, acting as a trusted advisor and partner in their long-term success. Success Strategy & Advocacy: design and execute customer success strategies that drive product adoption, deliver measurable value, and turn customers into PermitFlow evangelists. AI-Driven Innovation: collaborate cross-functionally with our CEO, Product, Engineering, and Permit Operations to shape and deploy AI-powered solutions that drive business-changing impact for our customers. Proactive Risk and Retention Management: leverage key customer success metrics and KPIs to proactively identify risks, develop mitigation plans, and ensure customer retention. Scale Customer Success: bring structure and scalability to the CS function by developing repeatable playbooks, reporting systems, and operational frameworks—especially in the context of LLM adoption and usage.
Qualifications & Fit
Qualifications & Fit Proven experience: 7+ years across B2B SaaS Customer Success, Account Management, or Strategic Operations with a strong track record of managing enterprise-level customers with high ACVs ($300K+) and complex requirements. A builder’s mindset: you bring a scrappy, self-starter mindset and thrive in ambiguity, driving clarity, collaboration, and progress in a fast-paced startup environment. Holistic Customer Success Experience: experience from onboarding and implementation, to owning strategic relationships and navigating commercial aspects of the client. AI-first approach: you’re excited to work alongside top technical talent to help automate a massive and antiquated industry, and consistently use AI to enhance your own workflows. Bonus: experience in construction tech, operations-heavy industries, or permitting workflow.
Benefits
Equity packages Competitive Salary 100% Paid health, dental & vision coverage Company issued laptop Home office & equipment stipend Team building events Unlimited PTO
Interview Process
20 minute initial assessment 20 minute interview with recruiter 30 minute hiring manager interview 30 minute role playing interview with hiring manager 30 minute interview with our CEO Reference check Offer!
Note: This description reflects the role and responsibilities; it does not include postings for other positions or external job feeds.
#J-18808-Ljbffr
About PermitFlow PermitFlow is redefining how America builds. Pre-construction remains one of the most broken and manual parts of the $1.6T construction industry, causing delays, wasted capital, and lost opportunity across the built world. Our AI workforce delivers speed, accuracy, and visibility to pre-construction — accelerating housing development, enabling clean-energy projects, and driving economic growth in communities nationwide. To date, we’ve powered over $20B in real estate development, helping builders and contractors move faster, reduce risk, and scale with confidence. We’re entering hypergrowth with clear product-market fit and a world-class team from top AI and construction companies. We’ve raised over $36.5M from leading investors, and we are on a mission to modernize how the built world operates. ✋ Who you are? As a
Founding ,
Enterprise Customer Success Manager , you’ll take ownership of our most complex, high-value customer relationships—contractors and developers that are reshaping the built world. This role goes beyond managing accounts; it’s about driving value, influencing product direction, and helping build the CS function for scale. You’ll work closely with the CEO and Head of Customer Success to lead strategic rollouts, maximize renewals and expansion, and implement processes that enable PermitFlow to deliver exceptional, repeatable outcomes across the enterprise customer base.
What You’ll Do
✅ What You’ll Do As a Founding Customer Success Manager at PermitFlow, you’ll work to both support our rapidly-growing customer base and develop and iterate on processes. B2B Enterprise Ownership: own a high-value book of business—primarily enterprise residential and home services companies—across onboarding, retention, renewals, and expansion. Drive Onboarding and Implementation: own the relationship from Day 1 to ensure time to value is as efficient as possible. Strategic Partnership: build deep, strategic relationships with senior stakeholders, acting as a trusted advisor and partner in their long-term success. Success Strategy & Advocacy: design and execute customer success strategies that drive product adoption, deliver measurable value, and turn customers into PermitFlow evangelists. AI-Driven Innovation: collaborate cross-functionally with our CEO, Product, Engineering, and Permit Operations to shape and deploy AI-powered solutions that drive business-changing impact for our customers. Proactive Risk and Retention Management: leverage key customer success metrics and KPIs to proactively identify risks, develop mitigation plans, and ensure customer retention. Scale Customer Success: bring structure and scalability to the CS function by developing repeatable playbooks, reporting systems, and operational frameworks—especially in the context of LLM adoption and usage.
Qualifications & Fit
Qualifications & Fit Proven experience: 7+ years across B2B SaaS Customer Success, Account Management, or Strategic Operations with a strong track record of managing enterprise-level customers with high ACVs ($300K+) and complex requirements. A builder’s mindset: you bring a scrappy, self-starter mindset and thrive in ambiguity, driving clarity, collaboration, and progress in a fast-paced startup environment. Holistic Customer Success Experience: experience from onboarding and implementation, to owning strategic relationships and navigating commercial aspects of the client. AI-first approach: you’re excited to work alongside top technical talent to help automate a massive and antiquated industry, and consistently use AI to enhance your own workflows. Bonus: experience in construction tech, operations-heavy industries, or permitting workflow.
Benefits
Equity packages Competitive Salary 100% Paid health, dental & vision coverage Company issued laptop Home office & equipment stipend Team building events Unlimited PTO
Interview Process
20 minute initial assessment 20 minute interview with recruiter 30 minute hiring manager interview 30 minute role playing interview with hiring manager 30 minute interview with our CEO Reference check Offer!
Note: This description reflects the role and responsibilities; it does not include postings for other positions or external job feeds.
#J-18808-Ljbffr