Transit Pass Sales Representative

Summary Transit Pass Sales Representatives (PSRs) provide a critical touchpoint for community members in King County who need assistance using the regional transit system. PSRs deliver compassionate in‑person customer service, sell ORCA cards and transit products, give transportation solutions, and ensure customers have the information they need to navigate the regional transit system. Interactions occur in the Pass Sales Office in King Street Center or at outreach events throughout the region. PSRs also process orders received online and by mail, produce and distribute ORCA cards, and provide customer service by phone and email. Multiple computer programs, including Microsoft Office and proprietary ORCA software, are used to process orders, interact with customers, and communicate throughout the agency.

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