Novant Health
Patient Services Coordinator III
Novant Health, Charlotte, North Carolina, United States, 28245
Join to apply for the
Patient Services Coordinator III
role at
Novant Health
Novant Health Ballantyne Medical Clinic is seeking a Full-Time Bilingual Patient Service Coordinator III. The PSC III is responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Verify patient charges in electronic system, recheck insurance information, schedule return appointments if appropriate and collect balances due. Run appropriate daily close reports, reconciling all cash, checks and credit card charges received for each business day. Verify charges in charge audit work queue and correct errors before releasing charges. Complete individual and/or practice reconciliation report including bank deposit slip. Cross‑training required in multiple administrative support functions.
Responsibilities
Complete accurate patient demographic and insurance information in system. Greet patient, verify and correct any demographics and insurance information, copy insurance card and ensure copy is added to patient medical record.
Communicate any changes in demographic and insurance information to the appropriate areas. Obtain updated patient registration signature with date and ensure that the form is added to patient record. Collect and enter co‑pay.
Enter necessary patient demographics if new patient; verify information if established patient. Choose appointment time based on patient request, physician/provider availability and urgency of appointment.
Work within a team to achieve patient and team goals. Share and initiate regular and professional communication with co‑workers. Participate in regular staff meetings. Work with team to identify opportunities for improvement and actively participate in the improvement process.
Knowledge of medical office software for updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem‑solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority.
Qualifications
Education: High School Diploma or GED, required.
Experience: One year of clerical experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience.
Additional Skills Required: Knowledge of medical office software for updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem‑solving and critical‑thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required; knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payor billing requirements. Familiarity with coding requirements for practice specialties.
Additional Skills Preferred: Proficiency in use of all computer software utilized in practice.
#J-18808-Ljbffr
Patient Services Coordinator III
role at
Novant Health
Novant Health Ballantyne Medical Clinic is seeking a Full-Time Bilingual Patient Service Coordinator III. The PSC III is responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Verify patient charges in electronic system, recheck insurance information, schedule return appointments if appropriate and collect balances due. Run appropriate daily close reports, reconciling all cash, checks and credit card charges received for each business day. Verify charges in charge audit work queue and correct errors before releasing charges. Complete individual and/or practice reconciliation report including bank deposit slip. Cross‑training required in multiple administrative support functions.
Responsibilities
Complete accurate patient demographic and insurance information in system. Greet patient, verify and correct any demographics and insurance information, copy insurance card and ensure copy is added to patient medical record.
Communicate any changes in demographic and insurance information to the appropriate areas. Obtain updated patient registration signature with date and ensure that the form is added to patient record. Collect and enter co‑pay.
Enter necessary patient demographics if new patient; verify information if established patient. Choose appointment time based on patient request, physician/provider availability and urgency of appointment.
Work within a team to achieve patient and team goals. Share and initiate regular and professional communication with co‑workers. Participate in regular staff meetings. Work with team to identify opportunities for improvement and actively participate in the improvement process.
Knowledge of medical office software for updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem‑solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority.
Qualifications
Education: High School Diploma or GED, required.
Experience: One year of clerical experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience.
Additional Skills Required: Knowledge of medical office software for updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem‑solving and critical‑thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required; knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payor billing requirements. Familiarity with coding requirements for practice specialties.
Additional Skills Preferred: Proficiency in use of all computer software utilized in practice.
#J-18808-Ljbffr