Baptist Health
Customer Care Agent, Consumer Access, FT, Shift Varies
Baptist Health, Miami, Florida, us, 33222
Customer Care Agent, Consumer Access
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Customer Care Agent, Consumer Access
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Baptist Health . Baptist Health is the region’s largest not‑for‑profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians, and 200 outpatient centers across Miami‑Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, Baptist Health is supported by philanthropy and driven by its faith‑based mission of medical excellence.
Description This position demonstrates service excellence and positive interpersonal skills in dealing with patients of all ages, families, community members, and employees. Operates telephone switchboard to relay incoming, outgoing, and interoffice calls. Consistently delivers exceptional customer service to all callers and accurately connects them to where they need to go. Escalates consumer concerns across different communication channels. Communicates effectively with patients, co‑workers, department lead/supervisor, and manager. Must maintain a home office environment that is noise‑free and distraction‑free, and possess basic technical skills for setting up equipment and troubleshooting if needed. Estimated pay range: $16.77 – $20.29 per hour.
Qualifications
High School Diploma, GED, or equivalent
Minimum of two years customer service experience and basic computer knowledge
Good command of written and verbal communication
Ability to work well under pressure
Experience preferred (but not required) with CRM application (e.g., Salesforce) and Electronic Medical Records (EMR) or scheduling system
Minimum required experience: Less than 1 year
EOE, including disability/vets.
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Customer Care Agent, Consumer Access
role at
Baptist Health . Baptist Health is the region’s largest not‑for‑profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians, and 200 outpatient centers across Miami‑Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, Baptist Health is supported by philanthropy and driven by its faith‑based mission of medical excellence.
Description This position demonstrates service excellence and positive interpersonal skills in dealing with patients of all ages, families, community members, and employees. Operates telephone switchboard to relay incoming, outgoing, and interoffice calls. Consistently delivers exceptional customer service to all callers and accurately connects them to where they need to go. Escalates consumer concerns across different communication channels. Communicates effectively with patients, co‑workers, department lead/supervisor, and manager. Must maintain a home office environment that is noise‑free and distraction‑free, and possess basic technical skills for setting up equipment and troubleshooting if needed. Estimated pay range: $16.77 – $20.29 per hour.
Qualifications
High School Diploma, GED, or equivalent
Minimum of two years customer service experience and basic computer knowledge
Good command of written and verbal communication
Ability to work well under pressure
Experience preferred (but not required) with CRM application (e.g., Salesforce) and Electronic Medical Records (EMR) or scheduling system
Minimum required experience: Less than 1 year
EOE, including disability/vets.
#J-18808-Ljbffr