NDC, Inc.
Job Summary
The Manager, Member Success is a key leadership role within GPO Services. This individual will oversee the delivery of value-driven services to GPO members, ensuring optimal utilization of contracts, identifying value opportunities, and delivering superior member satisfaction. The role involves strategic planning, relationship management, and cross-functional team leadership to enhance member experiences and foster long-term partnerships. Key Responsibilities
Member Relationship Management:
Serve as the GPO Services primary point of contact for high-value members, building and nurturing strategic relationships to ensure satisfaction and retention. Member challenges:
Proactively identify and resolve member challenges related to contract adoption, pricing, rebating and service delivery. Success planning:
Develop tailored member success plans that align with organizational goals and drive measurable outcomes. Revenue growth:
Partner with external GPO partners to further grow revenue through cooperative solutions. Strategic Initiatives:
Drive revenue growth of GPO Service programs. Data analytics:
Utilize data analytics to identify savings opportunities and present actionable insights to members and the NDC Commercial teams. Onboarding:
Lead efforts to onboard new members, ensuring smooth integration and contract adoption for multiple GPO Service programs and products. Cross-functional collaboration:
Collaborate with cross-functional teams, including sales, operations, contracts, and analytics, to implement member-centric initiatives. Cross-functional Team Leadership:
Enhance the team’s knowledge of GPO services, contracts, and industry trends. KPIs:
Develop KPIs for the team and monitor progress against targets. Performance Metrics And Reporting:
Track member engagement and satisfaction through surveys, Net Promoter Scores (NPS), and other performance indicators. Business reviews:
Prepare and present quarterly business reviews to members and internal stakeholders, highlighting successes, challenges, and opportunities. Industry Expertise:
Stay informed about healthcare industry trends, including supply chain challenges, regulatory changes, and cost-containment strategies. Representation:
Represent the organization at industry conferences, webinars, and networking events. Qualifications
Education
Bachelor’s degree in Business Administration, Healthcare Management, or a related field. Experience
7+ years of experience in member success, account management, or client services, preferably within a healthcare GPO or similar organization. Proven track record of driving member satisfaction and achieving financial targets. Demonstrated success in managing and developing high-performing teams. Skills
Strong relationship-building and communication skills, with the ability to influence and engage stakeholders at all levels. Analytical mindset with expertise in interpreting data and creating actionable insights. Proficiency in CRM systems and member management tools. Knowledge of healthcare procurement, supply chain management, and contract negotiation. Attributes
Strategic thinker with a solutions-oriented approach to problem-solving. Highly organized, with the ability to manage multiple priorities and deadlines effectively. Passion for delivering exceptional member experiences. Additional Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industries: Wholesale Referrals increase your chances of interviewing at NDC, Inc. by 2x Brentwood, TN $132,200.00-$226,600.00 46 minutes ago Nashville, TN $175,000.00-$195,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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The Manager, Member Success is a key leadership role within GPO Services. This individual will oversee the delivery of value-driven services to GPO members, ensuring optimal utilization of contracts, identifying value opportunities, and delivering superior member satisfaction. The role involves strategic planning, relationship management, and cross-functional team leadership to enhance member experiences and foster long-term partnerships. Key Responsibilities
Member Relationship Management:
Serve as the GPO Services primary point of contact for high-value members, building and nurturing strategic relationships to ensure satisfaction and retention. Member challenges:
Proactively identify and resolve member challenges related to contract adoption, pricing, rebating and service delivery. Success planning:
Develop tailored member success plans that align with organizational goals and drive measurable outcomes. Revenue growth:
Partner with external GPO partners to further grow revenue through cooperative solutions. Strategic Initiatives:
Drive revenue growth of GPO Service programs. Data analytics:
Utilize data analytics to identify savings opportunities and present actionable insights to members and the NDC Commercial teams. Onboarding:
Lead efforts to onboard new members, ensuring smooth integration and contract adoption for multiple GPO Service programs and products. Cross-functional collaboration:
Collaborate with cross-functional teams, including sales, operations, contracts, and analytics, to implement member-centric initiatives. Cross-functional Team Leadership:
Enhance the team’s knowledge of GPO services, contracts, and industry trends. KPIs:
Develop KPIs for the team and monitor progress against targets. Performance Metrics And Reporting:
Track member engagement and satisfaction through surveys, Net Promoter Scores (NPS), and other performance indicators. Business reviews:
Prepare and present quarterly business reviews to members and internal stakeholders, highlighting successes, challenges, and opportunities. Industry Expertise:
Stay informed about healthcare industry trends, including supply chain challenges, regulatory changes, and cost-containment strategies. Representation:
Represent the organization at industry conferences, webinars, and networking events. Qualifications
Education
Bachelor’s degree in Business Administration, Healthcare Management, or a related field. Experience
7+ years of experience in member success, account management, or client services, preferably within a healthcare GPO or similar organization. Proven track record of driving member satisfaction and achieving financial targets. Demonstrated success in managing and developing high-performing teams. Skills
Strong relationship-building and communication skills, with the ability to influence and engage stakeholders at all levels. Analytical mindset with expertise in interpreting data and creating actionable insights. Proficiency in CRM systems and member management tools. Knowledge of healthcare procurement, supply chain management, and contract negotiation. Attributes
Strategic thinker with a solutions-oriented approach to problem-solving. Highly organized, with the ability to manage multiple priorities and deadlines effectively. Passion for delivering exceptional member experiences. Additional Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industries: Wholesale Referrals increase your chances of interviewing at NDC, Inc. by 2x Brentwood, TN $132,200.00-$226,600.00 46 minutes ago Nashville, TN $175,000.00-$195,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr