Eagle County Government
Central Control Room Technician - Sheriff's Office
Eagle County Government, Eagle, Colorado, us, 81631
Central Control Room Technician - Sheriff's Office
Join to apply for the
Central Control Room Technician - Sheriff's Office
role at
Eagle County Government .
Hiring Range: $25-$28
Start a career with the Eagle County Sheriff's Office! The Eagle County Sheriff's Office offers great pay, benefits and schedule while working in a team-oriented environment focused on the same mission and vision.
The Central Control Room Technician ensures the safety and security of employees, inmates and visitors while inside the detention facility. They monitor and control movement throughout the detention facility and other security sensitive areas in and around the Eagle County Detention facility, Sheriff's Office and Court House. Provides standard technical and administrative support to Detentions Deputies and "users" of the facility.
Great Schedule! This position will work 12 hr. shifts. 0600-1800. The first week requires only Wednesday and Thursday shifts. The second week requires Monday, Tuesday, Friday, Saturday and Sunday. This allows for a three day weekend every other week.
Essential Functions
Works under the direction of the Jail Administrator, working primarily independently but receiving immediate direction from sworn personnel.
Visually and auditorily monitors inmate and visitor activities throughout the detentions facility via closed circuit cameras and intercoms.
Monitors over 75 cameras inside and outside of the justice center facility and courtrooms via closed circuit cameras. Provides direct support to emergent and nonemergent responders within the area by providing visual intelligence and observation.
Controls inmate, visitor and employee access and movement within the facility by control of access doors and intercoms. Ensures unauthorized persons are not admitted into the detentions facility. Communicates effectively and coherently with inmates, professional visitors and the public by providing needed information and direction.
Monitors detentions facility radio transmissions for routine and emergent traffic; inclusive of facility traffic, justice center security traffic and transport radio traffic.
Comprehends and responds to radio traffic in a clear and concise manner using appropriate radio protocol when transmitting information.
Assumes the role of Incident Command for incidents occurring within the justice center facility; inclusive of the detentions center, court facilities, Probation and the Sheriff's Office. Command is assumed for various scenarios such as but not limited to deaths, hostage situations, escapes, riots, fires, active shooter situations and medical emergencies.
Responsible for monitoring and responding appropriately to fire annunciator status board for justice center facility. Discerning between alarm signals; making appropriate notifications in both emergent and non-emergent alarm situations.
Accounts for all keys maintained in the control room. Issues and retrieves keys for staff and maintenance personnel while working in the facility.
Operates and maintains certification for the use of the CCIC (Colorado Crime Index Computer)/NCIC (National Crime Index Computer). Monitoring the system for local and nationwide teletypes and disseminating needed information appropriately.
Responsible for running queries on persons for warrants, criminal histories and identification purposes, accurately interpreting identity and entry information. Must work within mandated time constraints to confirm warrant information on parties that agencies throughout the country may be in contact with, responding to or making appropriate requests based on system requirements. Provide support service for both Sheriff's Office Records division as well as Eagle, Minturn and Gypsum Municipal courts for urgent warrant entry requests; wanted/missing persons entries, "article" entries, vehicle and weapons and VSSCC/Vail Public Safety as their guard terminal if they are down.
Ensures equipment specific to duties is operable; reports maintenance problems for such equipment as well as submitting maintenance requests for the facility as requested.
Answers incoming telephone calls for the detentions facility as well as the Sheriff's Office outside of normal business hours or circumstances. Triages incoming calls for proper response or movement to outside agencies or proper personnel within the agency.
Performs computer and clerical duties as required during the course of daily tasks. Maintains accuracy, confidentiality and security of records in assigned work area, as well as maintaining supplies for use.
Serves as records custodian for official record requests as they pertain to the detentions center inmates.
Briefs oncoming detentions sergeant/staff of activities related to control room duties during the previous shift.
Facilitates inmate/public visits at the facility as per policy; educates the public about visitation policies, processes visitation request forms and monitors visits as needed.
Tracks and logs inmate transport information by means of GPS monitoring on transport vehicles, telephone and radio notifications by transport deputy.
Scans searches and logs all incoming inmate mail. Distributes detentions personnel/facility mail appropriately.
May serve as FTO (field training officer), assisting in training new CCR Techs.
Performs other duties as appropriate or necessary for performance of the job and as needed.
Qualifications
4 years of admin, customer service or related experience with 1 year of experience monitoring central control room activities.
Knowledge, Skills & Abilities
Knowledge of inmate rights, ethical standards.
Knowledge of/ability to assess medical and psychological warning signs of physiological or psychological distress and appropriate response based on emergency procedures.
Comprehensive knowledge of current detentions facility guidelines.
Accurate assessment of situations and people.
Function under stress and exercise good judgment in emergency situations.
Ability to use tact, discretion, initiative and independent judgment within established guidelines.
Understand and carry out verbal and written directions.
Prepare clear and concise reports, correspondence and other written materials.
Effectively direct inmate activities.
Effectively communicate and work with all levels of county employees, management and citizens.
Able to effectively manage people with an understanding of human behavior.
Establish and maintain effective working relationships with a diverse population to include inmates, criminal justice agency personnel and other county employees, representatives of other agencies, organizations and members of the community.
Ability to multitask. Being required to simultaneously visually monitor detentions center/justice center activities while auditorily receiving phone calls, radio traffic as well as inmate requests and system alarms.
Ability to manipulate problems in a timely manner and make appropriate and independent decisions.
Ability to read and interpret documents such as safety rules, operation and maintenance instructions, procedure manuals as well as court and legal documents.
Comprehensive knowledge of all work systems in the detentions facility to include phones as well as computer interfaces for jail records, visitation, transport monitoring and national crime records. Must be able to prioritize tasks performed on each.
Other Requirements:
Must be 21 or older.
Must be able to successfully pass an academic exam, a polygraph test, a psychological exam, drug screen and detailed background investigation.
Must not have used illegal drugs within the past 3 years or marijuana within the past 1 year.
Must be eligible to possess a firearm.
Must not have been convicted of any felonies or any acts involving domestic violence.
Must have acceptable vision to monitor cameras and remotely observe inmate actions.
Must have appropriate voice skills to be clearly understood on the telephone, radio and in public contacts. Must be able to talk extensively on jail intercoms, phones and radios.
Must have acceptable hearing, being able to hear well on the telephone, radio and in public contacts.
Must be able to sit, stand or walk for long periods of time.
Must be able to get into and out of a chair repeatedly.
Must be able to stoop, bend, stretch, twist, reach, kneel, crawl, squat, climb and balance as required for job duties.
Must be able to manually push or pull to open or close heavy doors.
Must be able to manually operate all switches, buttons and dials to perform computer duties, operate equipment, etc. Repetitive finger, hand, arm and shoulder motions will be required.
Must be able to work under stressful situations such as verbally responding to an emergency and handling radio traffic at the same time, dealing with irate or frantic citizens and receiving directions from several sources.
Must be able to work in hazardous or dangerous work areas or situations.
May be subjected to situations which are violent, distasteful, highly emotional or representative of all levels of criminal conduct.
Must be able to record accurate information.
May be subjected to caustic, flammable or other hazardous materials.
Must be able to detect the presence of conditions such as smoke, unusual or excessive noise, odors, etc.
Must have quick reactions.
Must have good cognitive skills and awareness of work accuracy.
Must have the ability to concentrate on more than one task at a time and to make independent decisions.
Working times may require irregular hours and shift times.
Licenses and Certifications
Must be able to obtain and maintain first aid and CPR certifications.
Must be able to obtain and maintain NIMS/ICS 100, 200 and 700 certifications.
Valid Colorado driver's license and satisfactory motor vehicle record.
Culture & Benefits A career with Eagle County Government impacts and enriches the lives of our community members. With nearly 500 amazing employees, Eagle County is a progressive and values-driven organization located in the heart of the Rocky Mountains.
Benefits for Full-time Employees:
Comprehensive and low cost medical, dental and vision insurance.
Wellness program where you can earn cash or extra days off.
11 paid holidays.
Paid time off and medical leave.
Paid volunteer hours.
6% match retirement plan.
Free classes at Colorado Mountain College.
Eagle County University classes (internal trainings).
Tuition reimbursement programs.
Bilingual Pay Incentive.
Free bus pass and more.
Seniority Level Mid-Senior level
Employment Type Full-time
Industries Government Administration
Eagle County is proud to be an Equal Opportunity Employer. Working in a diverse, respectful and inclusive environment is essential for our employees to successfully serve our community. We do not discriminate with regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, genetics, national origin, disability, veteran status or any other legally protected status. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.
#J-18808-Ljbffr
Central Control Room Technician - Sheriff's Office
role at
Eagle County Government .
Hiring Range: $25-$28
Start a career with the Eagle County Sheriff's Office! The Eagle County Sheriff's Office offers great pay, benefits and schedule while working in a team-oriented environment focused on the same mission and vision.
The Central Control Room Technician ensures the safety and security of employees, inmates and visitors while inside the detention facility. They monitor and control movement throughout the detention facility and other security sensitive areas in and around the Eagle County Detention facility, Sheriff's Office and Court House. Provides standard technical and administrative support to Detentions Deputies and "users" of the facility.
Great Schedule! This position will work 12 hr. shifts. 0600-1800. The first week requires only Wednesday and Thursday shifts. The second week requires Monday, Tuesday, Friday, Saturday and Sunday. This allows for a three day weekend every other week.
Essential Functions
Works under the direction of the Jail Administrator, working primarily independently but receiving immediate direction from sworn personnel.
Visually and auditorily monitors inmate and visitor activities throughout the detentions facility via closed circuit cameras and intercoms.
Monitors over 75 cameras inside and outside of the justice center facility and courtrooms via closed circuit cameras. Provides direct support to emergent and nonemergent responders within the area by providing visual intelligence and observation.
Controls inmate, visitor and employee access and movement within the facility by control of access doors and intercoms. Ensures unauthorized persons are not admitted into the detentions facility. Communicates effectively and coherently with inmates, professional visitors and the public by providing needed information and direction.
Monitors detentions facility radio transmissions for routine and emergent traffic; inclusive of facility traffic, justice center security traffic and transport radio traffic.
Comprehends and responds to radio traffic in a clear and concise manner using appropriate radio protocol when transmitting information.
Assumes the role of Incident Command for incidents occurring within the justice center facility; inclusive of the detentions center, court facilities, Probation and the Sheriff's Office. Command is assumed for various scenarios such as but not limited to deaths, hostage situations, escapes, riots, fires, active shooter situations and medical emergencies.
Responsible for monitoring and responding appropriately to fire annunciator status board for justice center facility. Discerning between alarm signals; making appropriate notifications in both emergent and non-emergent alarm situations.
Accounts for all keys maintained in the control room. Issues and retrieves keys for staff and maintenance personnel while working in the facility.
Operates and maintains certification for the use of the CCIC (Colorado Crime Index Computer)/NCIC (National Crime Index Computer). Monitoring the system for local and nationwide teletypes and disseminating needed information appropriately.
Responsible for running queries on persons for warrants, criminal histories and identification purposes, accurately interpreting identity and entry information. Must work within mandated time constraints to confirm warrant information on parties that agencies throughout the country may be in contact with, responding to or making appropriate requests based on system requirements. Provide support service for both Sheriff's Office Records division as well as Eagle, Minturn and Gypsum Municipal courts for urgent warrant entry requests; wanted/missing persons entries, "article" entries, vehicle and weapons and VSSCC/Vail Public Safety as their guard terminal if they are down.
Ensures equipment specific to duties is operable; reports maintenance problems for such equipment as well as submitting maintenance requests for the facility as requested.
Answers incoming telephone calls for the detentions facility as well as the Sheriff's Office outside of normal business hours or circumstances. Triages incoming calls for proper response or movement to outside agencies or proper personnel within the agency.
Performs computer and clerical duties as required during the course of daily tasks. Maintains accuracy, confidentiality and security of records in assigned work area, as well as maintaining supplies for use.
Serves as records custodian for official record requests as they pertain to the detentions center inmates.
Briefs oncoming detentions sergeant/staff of activities related to control room duties during the previous shift.
Facilitates inmate/public visits at the facility as per policy; educates the public about visitation policies, processes visitation request forms and monitors visits as needed.
Tracks and logs inmate transport information by means of GPS monitoring on transport vehicles, telephone and radio notifications by transport deputy.
Scans searches and logs all incoming inmate mail. Distributes detentions personnel/facility mail appropriately.
May serve as FTO (field training officer), assisting in training new CCR Techs.
Performs other duties as appropriate or necessary for performance of the job and as needed.
Qualifications
4 years of admin, customer service or related experience with 1 year of experience monitoring central control room activities.
Knowledge, Skills & Abilities
Knowledge of inmate rights, ethical standards.
Knowledge of/ability to assess medical and psychological warning signs of physiological or psychological distress and appropriate response based on emergency procedures.
Comprehensive knowledge of current detentions facility guidelines.
Accurate assessment of situations and people.
Function under stress and exercise good judgment in emergency situations.
Ability to use tact, discretion, initiative and independent judgment within established guidelines.
Understand and carry out verbal and written directions.
Prepare clear and concise reports, correspondence and other written materials.
Effectively direct inmate activities.
Effectively communicate and work with all levels of county employees, management and citizens.
Able to effectively manage people with an understanding of human behavior.
Establish and maintain effective working relationships with a diverse population to include inmates, criminal justice agency personnel and other county employees, representatives of other agencies, organizations and members of the community.
Ability to multitask. Being required to simultaneously visually monitor detentions center/justice center activities while auditorily receiving phone calls, radio traffic as well as inmate requests and system alarms.
Ability to manipulate problems in a timely manner and make appropriate and independent decisions.
Ability to read and interpret documents such as safety rules, operation and maintenance instructions, procedure manuals as well as court and legal documents.
Comprehensive knowledge of all work systems in the detentions facility to include phones as well as computer interfaces for jail records, visitation, transport monitoring and national crime records. Must be able to prioritize tasks performed on each.
Other Requirements:
Must be 21 or older.
Must be able to successfully pass an academic exam, a polygraph test, a psychological exam, drug screen and detailed background investigation.
Must not have used illegal drugs within the past 3 years or marijuana within the past 1 year.
Must be eligible to possess a firearm.
Must not have been convicted of any felonies or any acts involving domestic violence.
Must have acceptable vision to monitor cameras and remotely observe inmate actions.
Must have appropriate voice skills to be clearly understood on the telephone, radio and in public contacts. Must be able to talk extensively on jail intercoms, phones and radios.
Must have acceptable hearing, being able to hear well on the telephone, radio and in public contacts.
Must be able to sit, stand or walk for long periods of time.
Must be able to get into and out of a chair repeatedly.
Must be able to stoop, bend, stretch, twist, reach, kneel, crawl, squat, climb and balance as required for job duties.
Must be able to manually push or pull to open or close heavy doors.
Must be able to manually operate all switches, buttons and dials to perform computer duties, operate equipment, etc. Repetitive finger, hand, arm and shoulder motions will be required.
Must be able to work under stressful situations such as verbally responding to an emergency and handling radio traffic at the same time, dealing with irate or frantic citizens and receiving directions from several sources.
Must be able to work in hazardous or dangerous work areas or situations.
May be subjected to situations which are violent, distasteful, highly emotional or representative of all levels of criminal conduct.
Must be able to record accurate information.
May be subjected to caustic, flammable or other hazardous materials.
Must be able to detect the presence of conditions such as smoke, unusual or excessive noise, odors, etc.
Must have quick reactions.
Must have good cognitive skills and awareness of work accuracy.
Must have the ability to concentrate on more than one task at a time and to make independent decisions.
Working times may require irregular hours and shift times.
Licenses and Certifications
Must be able to obtain and maintain first aid and CPR certifications.
Must be able to obtain and maintain NIMS/ICS 100, 200 and 700 certifications.
Valid Colorado driver's license and satisfactory motor vehicle record.
Culture & Benefits A career with Eagle County Government impacts and enriches the lives of our community members. With nearly 500 amazing employees, Eagle County is a progressive and values-driven organization located in the heart of the Rocky Mountains.
Benefits for Full-time Employees:
Comprehensive and low cost medical, dental and vision insurance.
Wellness program where you can earn cash or extra days off.
11 paid holidays.
Paid time off and medical leave.
Paid volunteer hours.
6% match retirement plan.
Free classes at Colorado Mountain College.
Eagle County University classes (internal trainings).
Tuition reimbursement programs.
Bilingual Pay Incentive.
Free bus pass and more.
Seniority Level Mid-Senior level
Employment Type Full-time
Industries Government Administration
Eagle County is proud to be an Equal Opportunity Employer. Working in a diverse, respectful and inclusive environment is essential for our employees to successfully serve our community. We do not discriminate with regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, genetics, national origin, disability, veteran status or any other legally protected status. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.
#J-18808-Ljbffr