Pennsylvania Staffing
IT Service Desk Analyst
Pennsylvania Staffing, King Of Prussia, Pennsylvania, United States, 19406
Technical Support Representative
Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Location: Hybrid King of Prussia, PA. 2 days in office 3 days remote Position Description: Answers incoming technical support phone calls in a high-volume environment and enters all pertinent information and updates of the reported issues into a ticket tracking application. Analyzes and documents reported issues and outages. Determines severity, impact, and nature of reported issues Delivers high levels of customer service at all times and ensures compliance with contracted Service Level Agreements (SLAs) May provide technical support for any or all of the following: desktops, laptops, network connectivity, business applications, voice-over-IP telephone systems, and resetting network and application passwords according to information security guidelines May occasionally provide desk side services as required including installs, system configuration, hardware break/fix and advanced technical support Proactively checks the Service Desk queue for open tickets Aid other team members when needed Participate in project-based activities including system builds, moves and installs, and other projects Required Skills: 2+ years of experience in End User/IT Support handling Application support and networking issues Prior experience with MS suite and providing strong documentation The ability to communicate well over the phone and provide solutions for frustrated users Experience supporting high volume tickets with strict SLA's Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across a
Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Location: Hybrid King of Prussia, PA. 2 days in office 3 days remote Position Description: Answers incoming technical support phone calls in a high-volume environment and enters all pertinent information and updates of the reported issues into a ticket tracking application. Analyzes and documents reported issues and outages. Determines severity, impact, and nature of reported issues Delivers high levels of customer service at all times and ensures compliance with contracted Service Level Agreements (SLAs) May provide technical support for any or all of the following: desktops, laptops, network connectivity, business applications, voice-over-IP telephone systems, and resetting network and application passwords according to information security guidelines May occasionally provide desk side services as required including installs, system configuration, hardware break/fix and advanced technical support Proactively checks the Service Desk queue for open tickets Aid other team members when needed Participate in project-based activities including system builds, moves and installs, and other projects Required Skills: 2+ years of experience in End User/IT Support handling Application support and networking issues Prior experience with MS suite and providing strong documentation The ability to communicate well over the phone and provide solutions for frustrated users Experience supporting high volume tickets with strict SLA's Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across a