Swickard Auto Group
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[R] General Manager
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Swickard Auto Group Description: This is a general application for Swickard Auto Group's Portland Area locations for candidates who are flexible based on location/brand availability. Overview
The General Manager is responsible for overseeing all aspects of a dealership's operations, ensuring profitability, customer satisfaction, and compliance with industry standards. This role requires strong leadership, business acumen, and a deep understanding of the automotive industry. Responsibilities
Financial Performance: Develop and implement annual business plans and budgets; monitor and analyze financial performance including sales, service, profit margins, and expenses; implement cost-saving measures to improve profitability. Sales Operations: Set and achieve sales goals for new and used vehicles; oversee the sales team with training, coaching, and motivation; manage inventory levels to optimize sales and minimize costs. Customer Service: Ensure exceptional customer satisfaction throughout the sales and service process; resolve customer complaints promptly; implement customer loyalty programs and initiatives. Human Management: Develop and maintain a positive work environment; manage employee performance and address disciplinary issues; recruit, train, and manage a high-performing team. Compliance: Ensure compliance with all applicable laws, regulations, and industry standards; maintain accurate records and documentation; manage relationships with manufacturers and suppliers. Marketing And Branding: In conjunction with the marketing team, develop and implement effective marketing strategies to attract new customers. Qualifications
Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity. Bachelor's degree in business administration or a related field. 5+ years of experience as a General Sales Manager or 3+ years as a General Manager at a franchise dealership with a track record of success. Strong leadership and interpersonal skills; excellent written and verbal communication and negotiation abilities. Strong financial acumen and analytical skills; knowledge of automotive industry trends and best practices. Ability to work under pressure and meet deadlines; outgoing and positive attitude. Certifications in automotive management or sales a plus. Physical Requirements
Sitting: The majority of the workday is spent at a desk, using a computer and phone. Standing and Walking: May be required to stand, walk around the dealership, or attend meetings. Reaching and Bending: May need to reach for files, supplies, or equipment. Lifting: Occasionally may lift or move documents, supplies, or equipment. Benefits And Other Details
Career Path — Swickard emphasizes growth into different roles and leadership opportunities. Ongoing training and support; opportunities for continued personal and professional growth. We are an Equal Opportunity Employer and value diversity and inclusion. Insurance: medical, dental, vision, life, and pet insurance; optional disability coverage; 401k plan; paid holidays; PTO. About Us
We were founded in 2014 by Jeff Swickard in Wilsonville, OR. We’re a hospitality company that happens to sell cars, parts, and service. Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work! Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more. We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.
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[R] General Manager
role at
Swickard Auto Group Description: This is a general application for Swickard Auto Group's Portland Area locations for candidates who are flexible based on location/brand availability. Overview
The General Manager is responsible for overseeing all aspects of a dealership's operations, ensuring profitability, customer satisfaction, and compliance with industry standards. This role requires strong leadership, business acumen, and a deep understanding of the automotive industry. Responsibilities
Financial Performance: Develop and implement annual business plans and budgets; monitor and analyze financial performance including sales, service, profit margins, and expenses; implement cost-saving measures to improve profitability. Sales Operations: Set and achieve sales goals for new and used vehicles; oversee the sales team with training, coaching, and motivation; manage inventory levels to optimize sales and minimize costs. Customer Service: Ensure exceptional customer satisfaction throughout the sales and service process; resolve customer complaints promptly; implement customer loyalty programs and initiatives. Human Management: Develop and maintain a positive work environment; manage employee performance and address disciplinary issues; recruit, train, and manage a high-performing team. Compliance: Ensure compliance with all applicable laws, regulations, and industry standards; maintain accurate records and documentation; manage relationships with manufacturers and suppliers. Marketing And Branding: In conjunction with the marketing team, develop and implement effective marketing strategies to attract new customers. Qualifications
Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity. Bachelor's degree in business administration or a related field. 5+ years of experience as a General Sales Manager or 3+ years as a General Manager at a franchise dealership with a track record of success. Strong leadership and interpersonal skills; excellent written and verbal communication and negotiation abilities. Strong financial acumen and analytical skills; knowledge of automotive industry trends and best practices. Ability to work under pressure and meet deadlines; outgoing and positive attitude. Certifications in automotive management or sales a plus. Physical Requirements
Sitting: The majority of the workday is spent at a desk, using a computer and phone. Standing and Walking: May be required to stand, walk around the dealership, or attend meetings. Reaching and Bending: May need to reach for files, supplies, or equipment. Lifting: Occasionally may lift or move documents, supplies, or equipment. Benefits And Other Details
Career Path — Swickard emphasizes growth into different roles and leadership opportunities. Ongoing training and support; opportunities for continued personal and professional growth. We are an Equal Opportunity Employer and value diversity and inclusion. Insurance: medical, dental, vision, life, and pet insurance; optional disability coverage; 401k plan; paid holidays; PTO. About Us
We were founded in 2014 by Jeff Swickard in Wilsonville, OR. We’re a hospitality company that happens to sell cars, parts, and service. Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work! Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more. We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.
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