Customer Service Job at Hy-Vee, Inc. in Madison

Overview

Join to apply for the Customer Service role at Hy-Vee, Inc.

Employment is contingent upon the successful completion of a pre-employment drug screen.

Job Details

Job Title: Customer Service

Department: Grocery

FLSA: Non-Exempt

General Function

Responsible for processing mail, Western Union orders, utility bills, cashing checks, selling money orders, and collecting dry cleaning orders for customers. Maintain a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relationships

Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home

Positions that Report to you: None

Primary Duties and Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting care and patience in all customer interactions and treating customers as the most important people in the store.
• Greets customers in a friendly manner and addresses them by name whenever possible.
• Assists customers by escorting them to products, securing items, loading or unloading heavy items, noting and passing along customer suggestions or requests, and enhancing the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Processes mail, including weighing postal packages, running mail through meters, and processing various mail types (certified, express, UPS, registered, insured).
• Processes Western Union orders and sells money orders; cashes payroll, personal, ADC, and social security checks.
• Sells hunting and fishing licenses; processes paid outs; handles refunds as department-approved; assists customers with faxes and other administrative tasks.
• Maintains department cleanliness and adheres to personal hygiene and dress guidelines; reports to work as scheduled and on time.

Secondary Duties and Responsibilities

• Signs on and off lottery machines; assists customers with dry cleaning; assists at registers; sells and redeems lottery tickets; processes bottle refunds; assists in other areas as needed.
• Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics

• Ability to solve practical problems with a variety of variables and limited standardization; interprets instructions.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Ability to file, post, and mail materials; copy data between records; interview to obtain information; guide people and provide basic direction.

Education and Experience

High school or equivalent experience and over six months up to one year of similar or related work experience.

Physical Requirements

• Ability to perform medium work with up to 50 pounds of force occasionally and up to 20 pounds frequently.
• Vision requirements include distance vision of less than 20 inches and more than 20 feet, with or without correction; depth perception, color vision, and field of vision.
• Physical activities include stooping, reaching, lifting, pushing, pulling, standing, walking, talking, and hearing.

Working Conditions

Fast-paced work environment with exposure to dirt and noise and significant pressure.

Equipment Used to Perform Job

Fax, telephone, postal and lottery/money order machines, Western Union equipment, computer, cash register, intercom.

Contacts

Daily contact with customers; weekly contact with suppliers/vendors; monthly contact with federal/state governmental or regulatory agencies.