Clarion
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Strategy & Operations Lead
role at
Clarion .
Base pay range $100,000.00/yr - $150,000.00/yr
About Clarion At Clarion, we’re rebuilding how healthcare communicates in the age of AI. Today, clinics miss 30‑40 % of patient calls while staff drowns in administrative tasks. We believe AI agents should handle these workflows—scheduling, billing, prescription refills—so healthcare teams can focus on actual patient care. Our AI agents don’t just answer calls; they complete entire workflows end‑to‑end, giving providers back their time and ensuring patients never go unheard. We’ve already handled hundreds of thousands of patient interactions across virtual care companies, health systems, and a $5 B health insurance company. Founded by a Stanford/Harvard‑trained physician and an ex‑Amazon Alexa engineer, we uniquely understand both the clinical and technical challenges of transforming healthcare communication. We’ve raised $5.4 M from Accel, Y Combinator, Sequoia (scout) and healthcare founders from Ophelia, Medallion, and Counsel Health. We’re an in‑person team based in New York, moving fast to ensure no patient call goes unanswered.
What You’ll Be Working On
Serving as the CEO’s right hand to drive priority initiatives, track progress against goals, and identify operational bottlenecks.
Managing our AI agent deployment pipeline from initial customer onboarding through ongoing optimization.
Building and documenting scalable processes for customer implementation, quality assurance, and ongoing support.
Creating dashboards to track key metrics across customer success, AI agent performance, and business operations.
Managing vendor relationships and evaluating new tools to support our growing operations.
Requirements
2–4 years of experience in consulting, investment banking, business operations, or high‑growth startups.
Clear communicator who builds trust easily with healthcare customers and team members.
Experience managing projects from start to finish and coordinating across different areas.
Good with numbers and able to spot trends that help guide business decisions.
Excited to work in‑person at our NYC office.
You are a good fit if
You’re highly organized and can balance multiple strategic initiatives while maintaining a clear view of company priorities.
You’re proactive about identifying both risks and growth opportunities across the business.
You’re comfortable working in a fast‑paced environment and can adapt your approach as company needs evolve.
You’re naturally curious about healthcare workflows and passionate about improving them with technology.
You take ownership of outcomes and measure your success by company and customer metrics.
What we offer
Direct mentorship: Work closely with our founding team and experienced leaders who will invest in your professional development.
Meaningful equity: Early employee stock options with significant ownership potential.
Comprehensive benefits: 100% covered healthcare, flexible time off, commuter benefits, daily team lunches.
Team culture: Quarterly retreats and monthly team events that build real connections in our close‑knit NYC team.
Impact at scale: Your work directly affects healthcare access for millions—every provider you bring onboard helps hundreds of patients get the care they need.
Interview Process
First Chat (15 min) [Virtual]: A casual conversation about the role and your experience to see if there’s a good initial fit.
Experience Deep Dive (45 min) [Virtual]: Explore your operational experience, how you’ve managed complex projects, and your approach to building scalable processes.
Business Case Exercise (Take‑home): Complete a brief analysis of an operational challenge we’re facing, showing your strategic thinking and problem‑solving approach.
Team Day (Half‑day) [In‑Person]: Visit our New York office to meet with co‑founders, team members, and potential collaborators. Work through operational scenarios, discuss strategy, and get a sense of our company culture and working environment.
Compensation Range $100,000 – $150,000
For more information, visit our careers page or apply now.
#J-18808-Ljbffr
Strategy & Operations Lead
role at
Clarion .
Base pay range $100,000.00/yr - $150,000.00/yr
About Clarion At Clarion, we’re rebuilding how healthcare communicates in the age of AI. Today, clinics miss 30‑40 % of patient calls while staff drowns in administrative tasks. We believe AI agents should handle these workflows—scheduling, billing, prescription refills—so healthcare teams can focus on actual patient care. Our AI agents don’t just answer calls; they complete entire workflows end‑to‑end, giving providers back their time and ensuring patients never go unheard. We’ve already handled hundreds of thousands of patient interactions across virtual care companies, health systems, and a $5 B health insurance company. Founded by a Stanford/Harvard‑trained physician and an ex‑Amazon Alexa engineer, we uniquely understand both the clinical and technical challenges of transforming healthcare communication. We’ve raised $5.4 M from Accel, Y Combinator, Sequoia (scout) and healthcare founders from Ophelia, Medallion, and Counsel Health. We’re an in‑person team based in New York, moving fast to ensure no patient call goes unanswered.
What You’ll Be Working On
Serving as the CEO’s right hand to drive priority initiatives, track progress against goals, and identify operational bottlenecks.
Managing our AI agent deployment pipeline from initial customer onboarding through ongoing optimization.
Building and documenting scalable processes for customer implementation, quality assurance, and ongoing support.
Creating dashboards to track key metrics across customer success, AI agent performance, and business operations.
Managing vendor relationships and evaluating new tools to support our growing operations.
Requirements
2–4 years of experience in consulting, investment banking, business operations, or high‑growth startups.
Clear communicator who builds trust easily with healthcare customers and team members.
Experience managing projects from start to finish and coordinating across different areas.
Good with numbers and able to spot trends that help guide business decisions.
Excited to work in‑person at our NYC office.
You are a good fit if
You’re highly organized and can balance multiple strategic initiatives while maintaining a clear view of company priorities.
You’re proactive about identifying both risks and growth opportunities across the business.
You’re comfortable working in a fast‑paced environment and can adapt your approach as company needs evolve.
You’re naturally curious about healthcare workflows and passionate about improving them with technology.
You take ownership of outcomes and measure your success by company and customer metrics.
What we offer
Direct mentorship: Work closely with our founding team and experienced leaders who will invest in your professional development.
Meaningful equity: Early employee stock options with significant ownership potential.
Comprehensive benefits: 100% covered healthcare, flexible time off, commuter benefits, daily team lunches.
Team culture: Quarterly retreats and monthly team events that build real connections in our close‑knit NYC team.
Impact at scale: Your work directly affects healthcare access for millions—every provider you bring onboard helps hundreds of patients get the care they need.
Interview Process
First Chat (15 min) [Virtual]: A casual conversation about the role and your experience to see if there’s a good initial fit.
Experience Deep Dive (45 min) [Virtual]: Explore your operational experience, how you’ve managed complex projects, and your approach to building scalable processes.
Business Case Exercise (Take‑home): Complete a brief analysis of an operational challenge we’re facing, showing your strategic thinking and problem‑solving approach.
Team Day (Half‑day) [In‑Person]: Visit our New York office to meet with co‑founders, team members, and potential collaborators. Work through operational scenarios, discuss strategy, and get a sense of our company culture and working environment.
Compensation Range $100,000 – $150,000
For more information, visit our careers page or apply now.
#J-18808-Ljbffr