Publix Super Markets, Inc.
Social Media Coordinator - Lakeland
Publix Super Markets, Inc., Lakeland, Florida, United States, 33809
In Publix's corporate offices, we value in-person interactions, similar to those our store associates have with customers. Many of Publix's corporate offices offer work from home up to two days a week. Each business area implements their policy differently and should be discussed during interviews.
What you’ll do
engage with Publix customers and fans on Facebook, X, Instagram, and YouTube monitor and understand the holistic conversation and sentiment about the Publix brand online, and identify trends and potential reputation issues responsible for various communications and tasks to support content and community efforts across the Social Media team provide premier customer service, leverage knowledge resources, and strive to achieve a positive outcome for every care case that happens on social media channels Qualifications — Early/Current Requirements
Bachelor’s degree in Business, Public Relations, Mass Communication, Marketing, New Media, Journalism, or equivalent experience in any of these areas at least one year of experience in a customer service-oriented role at least one year of experience using social media for a business at least one year of experience in a communications-focused role knowledge and understanding of social media platforms, including use cases for customers or fans and for brands knowledge of Publix history, culture, and branding drive, flexibility, and initiative time management skills Data Analysis skills Innovation/Creativity situational awareness and customer service skills written communication skills basic knowledge of Microsoft Word, Excel, and PowerPoint, as well as other Microsoft Office applications including Outlook, Windows Explorer, SharePoint, Planner, etc. willingness to work a flexible schedule, including nights, weekends, holidays, and extended hours Qualifications — Advanced Requirements
Bachelor’s Degree in Business, Public Relations, Mass Communication, Marketing, New Media, Journalism three or more years of experience in a customer service-oriented role two or more years of experience with social media for a business two or more years of experience in a communications-focused role knowledge in best practices for customer communication and response protocols, established in the department knowledge and understanding of social media analysis and trends identification knowledge of external and internal product and service information intermediate knowledge of Microsoft Word, Excel, and PowerPoint knowledge of social media aggregating and listening tool(s) such as Sprinklr knowledge of social media engagement and publishing tools knowledge of Publix’s Customer Care & Social Media case management system bilingual including written communication (Spanish and English)
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engage with Publix customers and fans on Facebook, X, Instagram, and YouTube monitor and understand the holistic conversation and sentiment about the Publix brand online, and identify trends and potential reputation issues responsible for various communications and tasks to support content and community efforts across the Social Media team provide premier customer service, leverage knowledge resources, and strive to achieve a positive outcome for every care case that happens on social media channels Qualifications — Early/Current Requirements
Bachelor’s degree in Business, Public Relations, Mass Communication, Marketing, New Media, Journalism, or equivalent experience in any of these areas at least one year of experience in a customer service-oriented role at least one year of experience using social media for a business at least one year of experience in a communications-focused role knowledge and understanding of social media platforms, including use cases for customers or fans and for brands knowledge of Publix history, culture, and branding drive, flexibility, and initiative time management skills Data Analysis skills Innovation/Creativity situational awareness and customer service skills written communication skills basic knowledge of Microsoft Word, Excel, and PowerPoint, as well as other Microsoft Office applications including Outlook, Windows Explorer, SharePoint, Planner, etc. willingness to work a flexible schedule, including nights, weekends, holidays, and extended hours Qualifications — Advanced Requirements
Bachelor’s Degree in Business, Public Relations, Mass Communication, Marketing, New Media, Journalism three or more years of experience in a customer service-oriented role two or more years of experience with social media for a business two or more years of experience in a communications-focused role knowledge in best practices for customer communication and response protocols, established in the department knowledge and understanding of social media analysis and trends identification knowledge of external and internal product and service information intermediate knowledge of Microsoft Word, Excel, and PowerPoint knowledge of social media aggregating and listening tool(s) such as Sprinklr knowledge of social media engagement and publishing tools knowledge of Publix’s Customer Care & Social Media case management system bilingual including written communication (Spanish and English)
#J-18808-Ljbffr