Energy Jobline ZR
HVAC Scheduler / Admin Assistant in Danvers
Energy Jobline ZR, Danvers, Massachusetts, us, 01923
Overview
Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.
We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.
Company Townsend Energy, Danvers, MA. Founded in 1931, we are the local name you can depend on for energy and HVAC for residential, and light commercial heating and cooling needs. We are deeply committed to providing exceptional customer service, our customers are and will continue to be at the center of everything we do!
We are an equal opportunity employer.
We have an immediate opening for an HVAC Scheduler / Admin Assistant
Job Summary The Service Dispatcher is responsible for coordinating and optimizing the service schedules for our HVAC divisions during the week. This position is an integral part of our operations team, working closely with other dispatchers, technicians, and customer service representatives to ensure timely responses to customer requests and maintain seamless communication between various departments.
Benefits
Medical Insurance with company contribution for individuals and family; FSA and HSA options
Vision and Dental Insurance
Basic Life and AD&D Insurance
Long-Term
401k with company match
80 hours of vacation accrued
9 Paid Holidays, including floating holidays
Employee Assistance Program
Group Insurance Discount available to Townsend employees for home, auto, renter's and recreational vehicles
Discount on Townsend Energy products and services
Group rates for elective insurance benefits - ; Accident; Life; Cancer; Critical Illness; Hospital Confinement; supplemental Dental
Job Title HVAC Scheduler / Admin Assistant
Pay:
$23.00 - $31.25 Per hour. We pay for experience
Work Hours:
7:30am - 4:00pm, Monday to Friday
Work Type:
Full-Time
Location:
Onsite in Danvers, MA
What you will be doing
Answering incoming calls, and emails
Handling customers inquiries, providing professional and courteous responses. Ensuring all customer service requests are promptly addressed and scheduled for appropriate action
Plans and optimize service routes to maximize efficiency and driving times while considering technician availability
Scheduling service calls & dispatching technicians
Coordinate and schedule planned maintenance accounts
Updating customers with service status / lead time for service calls
Accurately update and maintain records of service calls, and customer interactions in dispatch software system
Maintains constant communication with other dispatchers, technicians, and customer service representatives to relay vital information, updates, and changes in schedules.
Qualifications / Skills
2 + years related experience in an office setting in customer service, dispatching, scheduling or equivalent combination of education and experience
Familiarity with heating oil, propane, gasoline, diesel, HVAC, or power generator industry is advantageous
Excellent communication skills and ability to remain composed under pressure.
Strong organizational skills, attention to detail, and ability to prioritize tasks effectively.
Proficiency in using dispatch software, GPS, and other relevant tools.
High school diploma or equivalent
Learn more about us online: www.townsendtotalenergy.com
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
#J-18808-Ljbffr
We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.
Company Townsend Energy, Danvers, MA. Founded in 1931, we are the local name you can depend on for energy and HVAC for residential, and light commercial heating and cooling needs. We are deeply committed to providing exceptional customer service, our customers are and will continue to be at the center of everything we do!
We are an equal opportunity employer.
We have an immediate opening for an HVAC Scheduler / Admin Assistant
Job Summary The Service Dispatcher is responsible for coordinating and optimizing the service schedules for our HVAC divisions during the week. This position is an integral part of our operations team, working closely with other dispatchers, technicians, and customer service representatives to ensure timely responses to customer requests and maintain seamless communication between various departments.
Benefits
Medical Insurance with company contribution for individuals and family; FSA and HSA options
Vision and Dental Insurance
Basic Life and AD&D Insurance
Long-Term
401k with company match
80 hours of vacation accrued
9 Paid Holidays, including floating holidays
Employee Assistance Program
Group Insurance Discount available to Townsend employees for home, auto, renter's and recreational vehicles
Discount on Townsend Energy products and services
Group rates for elective insurance benefits - ; Accident; Life; Cancer; Critical Illness; Hospital Confinement; supplemental Dental
Job Title HVAC Scheduler / Admin Assistant
Pay:
$23.00 - $31.25 Per hour. We pay for experience
Work Hours:
7:30am - 4:00pm, Monday to Friday
Work Type:
Full-Time
Location:
Onsite in Danvers, MA
What you will be doing
Answering incoming calls, and emails
Handling customers inquiries, providing professional and courteous responses. Ensuring all customer service requests are promptly addressed and scheduled for appropriate action
Plans and optimize service routes to maximize efficiency and driving times while considering technician availability
Scheduling service calls & dispatching technicians
Coordinate and schedule planned maintenance accounts
Updating customers with service status / lead time for service calls
Accurately update and maintain records of service calls, and customer interactions in dispatch software system
Maintains constant communication with other dispatchers, technicians, and customer service representatives to relay vital information, updates, and changes in schedules.
Qualifications / Skills
2 + years related experience in an office setting in customer service, dispatching, scheduling or equivalent combination of education and experience
Familiarity with heating oil, propane, gasoline, diesel, HVAC, or power generator industry is advantageous
Excellent communication skills and ability to remain composed under pressure.
Strong organizational skills, attention to detail, and ability to prioritize tasks effectively.
Proficiency in using dispatch software, GPS, and other relevant tools.
High school diploma or equivalent
Learn more about us online: www.townsendtotalenergy.com
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
#J-18808-Ljbffr