ISS Facility Services - North America
Catering Manager
ISS Facility Services - North America, San Francisco, California, United States, 94199
Catering Manager
Key Purpose
The Catering Manager builds a dynamic catering team, develops, and ensures completion of the strategic business plan for the account, and oversees all aspects of profitability and service within the catering department.
Success Criteria
Well organized with outstanding coordination and multitasking ability
Can communicate up, down and across the organization to ensure success
Knowledge of principles and processes for providing customer service; up to and including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Intermediate skill level using Google applications (Gmail, docs, sheets, slides, hangouts, etc.) and Microsoft Office Suite
Excellent verbal and written communication skills
Reliable, responsible, dependable, and capable of fulfilling obligations and has a deep desire to anticipate, engage and satisfy customer needs
Uses a systematic approach to problem‑solving
Always promotes positive guest and co‑worker relationships
Can calmly and effectively adapt to constructive feedback in high‑stress environments
Key Areas of Collaboration and Influence
Collaborates throughout the client organization with individuals who play a role in the success of the catering department
Coordinates activities with other internal departments and participates in or leads management team meetings
Interfaces with vendors and key service users within client organizations
Coordinates with clients regarding inquiries for hosting high‑end or large/custom events
Ideal Candidate Experience
Bachelor's degree in Communications, Hospitality, Food Service Management, or similar
3+ years of work experience in a similar role (e.g., Catering Supervisor or Catering Manager)
Experience in financial analysis, planning, budgeting, and marketing
Experience managing other managers including culinary leaders
ServSafe Manager certification
Demonstrated experience using basic computer software, previous knowledge of CaterTrax or a similar catering software and Google Suite a plus
Strong interpersonal skills
Effective communication and relationship building at all levels
Previous P&L accountability or contract‑managed service experience is desirable
Hotel multi‑unit catering experience preferred
Key Accountabilities
Sets standards and accountability measures around sanitation for the operation while working with other unit leaders to immediately correct deficiencies
Leads the department to follow all workplace and food safety rules to actively prevent accidents
Ensures the team complies with all ServSafe and HACCP programs and principles
Responsible for all catering team members and functions including the smooth execution of the Catering Standard Operating Procedures
Builds a dynamic catering team and ensures new team members are on‑boarded and trained for success
Develops team members into high performing individuals by providing constructive feedback and the opportunity to engage in a personal development plan
Delivers consistent quality in planning and execution of VIP and complex events
Develops and executes strategies to achieve catering revenue forecasts
Manages all aspects of the catering budgets, reviews financial reports, and takes corrective actions to ensure budget goals are met
Ensures accurate reporting of all catering related revenue, expenses, and receivables
Builds professional relationships with key site service users to instill confidence and build organizational trust
Leads the coordination, execution, and measurement of client‑specific initiatives
Create measurable success targets for the team along with a path to achieve them
Physical Demands & Work Environment
Must be able to lift a minimum of 25 lbs.
Workplace requires proper dress according to dress code
Ability to work under pressure and meet demanding deadlines during peak periods
Prolonged periods of walking or standing
Benefits ISS offers full‑time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status.
Compensation The annual salary range for this position is $95,000.00 per year – $105,000.00 per year. Final compensation will be determined based on experience and skills, and may vary from the range listed above.
HSEQ Compliance All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.
EEO Statement As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in all its broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.
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The Catering Manager builds a dynamic catering team, develops, and ensures completion of the strategic business plan for the account, and oversees all aspects of profitability and service within the catering department.
Success Criteria
Well organized with outstanding coordination and multitasking ability
Can communicate up, down and across the organization to ensure success
Knowledge of principles and processes for providing customer service; up to and including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Intermediate skill level using Google applications (Gmail, docs, sheets, slides, hangouts, etc.) and Microsoft Office Suite
Excellent verbal and written communication skills
Reliable, responsible, dependable, and capable of fulfilling obligations and has a deep desire to anticipate, engage and satisfy customer needs
Uses a systematic approach to problem‑solving
Always promotes positive guest and co‑worker relationships
Can calmly and effectively adapt to constructive feedback in high‑stress environments
Key Areas of Collaboration and Influence
Collaborates throughout the client organization with individuals who play a role in the success of the catering department
Coordinates activities with other internal departments and participates in or leads management team meetings
Interfaces with vendors and key service users within client organizations
Coordinates with clients regarding inquiries for hosting high‑end or large/custom events
Ideal Candidate Experience
Bachelor's degree in Communications, Hospitality, Food Service Management, or similar
3+ years of work experience in a similar role (e.g., Catering Supervisor or Catering Manager)
Experience in financial analysis, planning, budgeting, and marketing
Experience managing other managers including culinary leaders
ServSafe Manager certification
Demonstrated experience using basic computer software, previous knowledge of CaterTrax or a similar catering software and Google Suite a plus
Strong interpersonal skills
Effective communication and relationship building at all levels
Previous P&L accountability or contract‑managed service experience is desirable
Hotel multi‑unit catering experience preferred
Key Accountabilities
Sets standards and accountability measures around sanitation for the operation while working with other unit leaders to immediately correct deficiencies
Leads the department to follow all workplace and food safety rules to actively prevent accidents
Ensures the team complies with all ServSafe and HACCP programs and principles
Responsible for all catering team members and functions including the smooth execution of the Catering Standard Operating Procedures
Builds a dynamic catering team and ensures new team members are on‑boarded and trained for success
Develops team members into high performing individuals by providing constructive feedback and the opportunity to engage in a personal development plan
Delivers consistent quality in planning and execution of VIP and complex events
Develops and executes strategies to achieve catering revenue forecasts
Manages all aspects of the catering budgets, reviews financial reports, and takes corrective actions to ensure budget goals are met
Ensures accurate reporting of all catering related revenue, expenses, and receivables
Builds professional relationships with key site service users to instill confidence and build organizational trust
Leads the coordination, execution, and measurement of client‑specific initiatives
Create measurable success targets for the team along with a path to achieve them
Physical Demands & Work Environment
Must be able to lift a minimum of 25 lbs.
Workplace requires proper dress according to dress code
Ability to work under pressure and meet demanding deadlines during peak periods
Prolonged periods of walking or standing
Benefits ISS offers full‑time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status.
Compensation The annual salary range for this position is $95,000.00 per year – $105,000.00 per year. Final compensation will be determined based on experience and skills, and may vary from the range listed above.
HSEQ Compliance All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.
EEO Statement As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in all its broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.
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