ECI
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Field Services Engineer
role at
ECI .
ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid‑market financial services organizations worldwide. Over 1,000 customers and $3 trillion assets under management trust ECI.
The Opportunity We are seeking an enthusiastic, personable, and qualified Field Services Engineer to join our amazing team. In this role, you will provide end‑user desktop support to multiple users running Windows, Exchange, and Office 365 environments. Travel within the NY tri‑state area may be required.
Responsibilities
Resolve level 1 and 2 support cases and work orders associated with end‑user issues, physical and cloud infrastructure, and project tasks.
Set client expectations appropriately throughout the troubleshooting process.
Handle incidents and requests related to Mail Application/Office 365 issues, Client/Server Connectivity, Time Sensitive and VIP Workstation incidents, File Restores, Remote Access (Citrix and Terminal Services), Password Resets, Networked Printer Issues, etc.
Execute basic system maintenance including software & OS patching, version upgrades, and critical patch applications.
Provide Active Directory support: add/remove users, password resets, Group Policy application, task scheduling.
Interface with technology support tools such as Remote Monitoring and Management (RMM) and Mobile Device Management (MDM).
Occasional travel within the tri‑state area as needed.
Support Work Includes
User desktop support – Requests and Incidents.
Effective escalation to senior IT team members at the trading desk floor.
Root cause analysis (RCA) when not on user support tickets.
Knowledge and experience troubleshooting via logs and event viewer.
Qualifications
Excellent communication skills; ability to articulate technical information to non‑technical people.
Excellent prioritization skills; customer‑centric mindset.
Bachelor’s Degree in Information Technology or 3+ years of equivalent technical experience.
Proficiency in Microsoft Office 365, Windows operating systems, Active Directory, Office applications, VPN, email technology, MFA, hardware, file system support, cloud platforms (Microsoft 365, hybrid cloud).
Experience with on‑prem Exchange servers and Windows 10/11 desktop environments.
Strong understanding of cyber‑security concepts.
Bonus Points
Experience with Managed Service Providers (MSP).
Experience with VMware.
Experience with Azure.
Compensation & Benefits Maximum annual salary of $90,000. Flexible PTO, health benefit eligibility, life insurance, pet insurance, 401(k), and more.
Job Details
Seniority level: Entry level.
Employment type: Full‑time.
Job function: Information Technology.
Location: Manhattan, NY (New York City Metropolitan Area).
Referrals increase your chances of interviewing at ECI by 2x.
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Field Services Engineer
role at
ECI .
ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid‑market financial services organizations worldwide. Over 1,000 customers and $3 trillion assets under management trust ECI.
The Opportunity We are seeking an enthusiastic, personable, and qualified Field Services Engineer to join our amazing team. In this role, you will provide end‑user desktop support to multiple users running Windows, Exchange, and Office 365 environments. Travel within the NY tri‑state area may be required.
Responsibilities
Resolve level 1 and 2 support cases and work orders associated with end‑user issues, physical and cloud infrastructure, and project tasks.
Set client expectations appropriately throughout the troubleshooting process.
Handle incidents and requests related to Mail Application/Office 365 issues, Client/Server Connectivity, Time Sensitive and VIP Workstation incidents, File Restores, Remote Access (Citrix and Terminal Services), Password Resets, Networked Printer Issues, etc.
Execute basic system maintenance including software & OS patching, version upgrades, and critical patch applications.
Provide Active Directory support: add/remove users, password resets, Group Policy application, task scheduling.
Interface with technology support tools such as Remote Monitoring and Management (RMM) and Mobile Device Management (MDM).
Occasional travel within the tri‑state area as needed.
Support Work Includes
User desktop support – Requests and Incidents.
Effective escalation to senior IT team members at the trading desk floor.
Root cause analysis (RCA) when not on user support tickets.
Knowledge and experience troubleshooting via logs and event viewer.
Qualifications
Excellent communication skills; ability to articulate technical information to non‑technical people.
Excellent prioritization skills; customer‑centric mindset.
Bachelor’s Degree in Information Technology or 3+ years of equivalent technical experience.
Proficiency in Microsoft Office 365, Windows operating systems, Active Directory, Office applications, VPN, email technology, MFA, hardware, file system support, cloud platforms (Microsoft 365, hybrid cloud).
Experience with on‑prem Exchange servers and Windows 10/11 desktop environments.
Strong understanding of cyber‑security concepts.
Bonus Points
Experience with Managed Service Providers (MSP).
Experience with VMware.
Experience with Azure.
Compensation & Benefits Maximum annual salary of $90,000. Flexible PTO, health benefit eligibility, life insurance, pet insurance, 401(k), and more.
Job Details
Seniority level: Entry level.
Employment type: Full‑time.
Job function: Information Technology.
Location: Manhattan, NY (New York City Metropolitan Area).
Referrals increase your chances of interviewing at ECI by 2x.
#J-18808-Ljbffr