San José - Evergreen Community College District
HELP DESK TECHNICIAN
San José - Evergreen Community College District, San Jose, California, United States, 95199
Help Desk Technician
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San José – Evergreen Community College District
Location:
District Office, San José
Position Summary:
The Help Desk Technician reports to the Supervisor of Help Desk and Reprographics. Full‑time, 12 months a year, 40 hours per week, 8:00‑5:00 Monday‑Friday.
Key Responsibilities:
Provide first‑level support for users including computers, printers, video, software, network access, wireless, mobile devices, password resets, and online courses.
Respond to user inquiries via telephone, e‑mail, text, social media, and remote access.
Use ticketing system to log, assign, track, and close support tickets; ensure timely resolution.
Escalate issues to 2nd/3rd level support when necessary; notify IT management of critical outages.
Maintain help desk voicemail, e‑mail, and other communication channels.
Research and recommend new products or procedures; stay current with industry trends.
Backup tapes rotation and database integrity; prepare reports for management.
Assist users in troubleshooting routine technical problems and answer technical questions about district software and hardware.
Perform additional duties as assigned.
Knowledge, Skills & Abilities:
Principles of technical troubleshooting, networking, and computer functionality.
Computer hardware, printers, and Microsoft Windows applications.
Help desk software and remote control databases.
Customer service, training, and end‑user support.
Strong verbal and written communication; courteous, tactful, and cooperative.
Ability to multitask, prioritize, and work independently with minimum supervision.
Required Qualifications:
Associate’s degree in Computer Science or related field.
At least two years of progressively responsible help desk or related experience.
Desired Qualifications:
Bachelor’s degree in Computer Science, Information Systems, or related field.
Certifications such as CompTIA A+, Microsoft Certified Professional, or other network credentials.
High typing speed and strong keyboarding skills.
Prior help desk or call center experience with ERP systems, web UI platforms, or self‑service applications.
Bilingual proficiency (desirable).
Diversity & Inclusion:
The District seeks a diverse workforce and encourages applications from individuals who identify as underrepresented groups.
Compensation:
$81,791 – $99,812 annual salary. Benefits include comprehensive health, dental, vision, life insurance, retirement contributions, paid holidays, and vacation.
Application:
Please apply online at: https://apptrkr.com/6686237
Seniority Level:
Entry level
Employment Type:
Full‑time
Job Functions:
Information Technology, Administrative, Customer Service
Industries:
Higher Education
#J-18808-Ljbffr
–
San José – Evergreen Community College District
Location:
District Office, San José
Position Summary:
The Help Desk Technician reports to the Supervisor of Help Desk and Reprographics. Full‑time, 12 months a year, 40 hours per week, 8:00‑5:00 Monday‑Friday.
Key Responsibilities:
Provide first‑level support for users including computers, printers, video, software, network access, wireless, mobile devices, password resets, and online courses.
Respond to user inquiries via telephone, e‑mail, text, social media, and remote access.
Use ticketing system to log, assign, track, and close support tickets; ensure timely resolution.
Escalate issues to 2nd/3rd level support when necessary; notify IT management of critical outages.
Maintain help desk voicemail, e‑mail, and other communication channels.
Research and recommend new products or procedures; stay current with industry trends.
Backup tapes rotation and database integrity; prepare reports for management.
Assist users in troubleshooting routine technical problems and answer technical questions about district software and hardware.
Perform additional duties as assigned.
Knowledge, Skills & Abilities:
Principles of technical troubleshooting, networking, and computer functionality.
Computer hardware, printers, and Microsoft Windows applications.
Help desk software and remote control databases.
Customer service, training, and end‑user support.
Strong verbal and written communication; courteous, tactful, and cooperative.
Ability to multitask, prioritize, and work independently with minimum supervision.
Required Qualifications:
Associate’s degree in Computer Science or related field.
At least two years of progressively responsible help desk or related experience.
Desired Qualifications:
Bachelor’s degree in Computer Science, Information Systems, or related field.
Certifications such as CompTIA A+, Microsoft Certified Professional, or other network credentials.
High typing speed and strong keyboarding skills.
Prior help desk or call center experience with ERP systems, web UI platforms, or self‑service applications.
Bilingual proficiency (desirable).
Diversity & Inclusion:
The District seeks a diverse workforce and encourages applications from individuals who identify as underrepresented groups.
Compensation:
$81,791 – $99,812 annual salary. Benefits include comprehensive health, dental, vision, life insurance, retirement contributions, paid holidays, and vacation.
Application:
Please apply online at: https://apptrkr.com/6686237
Seniority Level:
Entry level
Employment Type:
Full‑time
Job Functions:
Information Technology, Administrative, Customer Service
Industries:
Higher Education
#J-18808-Ljbffr