Jobs via Dice
Dice is the leading career destination for tech experts at every stage of their careers. Our client, GSK Solutions Inc., is seeking the following.
Job Title Desktop Support Technician (Onsite)
Location Trenton, NJ
Duration 8 months
Interview Process In Person Only
Job Description Responds to help desk tickets and works with vendor support contacts to resolve technical problems with desktop computing equipment and software. The Desktop Support Technician supports in‑house teams and responds in person to help‑desk tickets. Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems. Builds and configures new user workstation equipment set (PC, desktop image, phone, peripherals, software, user accounts). Troubleshoots basic network, software, and printing problems.
Preferred Qualifications
Experience with various technologies and roles including PC/laptop break/fix, HW/SW installation and configuration.
Responsibilities
This position will be responsible for providing on‑site computer/tablet/peripheral technical support including but not limited to answering inquiries, resolving computer, network, application and Internet connection issues via phone, e‑mail, and remote connection or in person and walk user through problem‑solving process.
Identify and elevate situations requiring urgent attention and notify primary HIT Deskside team when problems are reported based on a specific work activity or location; prepare activity reports and redirect non‑deskside problems to the appropriate project team resource.
The position will also be responsible for imaging computers, encrypting hard drives and deploying new/re‑imaged computers.
This position is not purely phone support and will be 100% on site at the address listed.
Project will not extend beyond the current dates due to the end of federal grant funding.
Required/Desired Skills
5 years professional work experience providing hands‑on/physical Deskside PC/Laptop/Tablet support.
5 years professional work experience supporting and troubleshooting PC's running Windows 10 and 11.
5 years professional work experience troubleshooting Dell PC hardware issues.
5 years professional work experience supporting and troubleshooting PC peripheral devices.
5 years professional work experience with the most recent version of the Microsoft Office Suite.
5 years professional work experience imaging computers and physically setting up computers/monitors such as SCCM.
5 years professional work experience using remote assistance tools such as Quick Assist or GoToAssist.
5 years professional work experience using and supporting Office365 (Teams, Email, OneDrive, SharePoint).
5 years professional work experience possessing user friendly customer service skills.
5 years professional work experience with Absolute Computrace.
Nice to have: 5 years experience with hard drive encryption tools such as Bitlocker.
Recruiter Details Name: Kris at gsksolutions.com Contact: 7-119-239-5599
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries Software Development
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Job Title Desktop Support Technician (Onsite)
Location Trenton, NJ
Duration 8 months
Interview Process In Person Only
Job Description Responds to help desk tickets and works with vendor support contacts to resolve technical problems with desktop computing equipment and software. The Desktop Support Technician supports in‑house teams and responds in person to help‑desk tickets. Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems. Builds and configures new user workstation equipment set (PC, desktop image, phone, peripherals, software, user accounts). Troubleshoots basic network, software, and printing problems.
Preferred Qualifications
Experience with various technologies and roles including PC/laptop break/fix, HW/SW installation and configuration.
Responsibilities
This position will be responsible for providing on‑site computer/tablet/peripheral technical support including but not limited to answering inquiries, resolving computer, network, application and Internet connection issues via phone, e‑mail, and remote connection or in person and walk user through problem‑solving process.
Identify and elevate situations requiring urgent attention and notify primary HIT Deskside team when problems are reported based on a specific work activity or location; prepare activity reports and redirect non‑deskside problems to the appropriate project team resource.
The position will also be responsible for imaging computers, encrypting hard drives and deploying new/re‑imaged computers.
This position is not purely phone support and will be 100% on site at the address listed.
Project will not extend beyond the current dates due to the end of federal grant funding.
Required/Desired Skills
5 years professional work experience providing hands‑on/physical Deskside PC/Laptop/Tablet support.
5 years professional work experience supporting and troubleshooting PC's running Windows 10 and 11.
5 years professional work experience troubleshooting Dell PC hardware issues.
5 years professional work experience supporting and troubleshooting PC peripheral devices.
5 years professional work experience with the most recent version of the Microsoft Office Suite.
5 years professional work experience imaging computers and physically setting up computers/monitors such as SCCM.
5 years professional work experience using remote assistance tools such as Quick Assist or GoToAssist.
5 years professional work experience using and supporting Office365 (Teams, Email, OneDrive, SharePoint).
5 years professional work experience possessing user friendly customer service skills.
5 years professional work experience with Absolute Computrace.
Nice to have: 5 years experience with hard drive encryption tools such as Bitlocker.
Recruiter Details Name: Kris at gsksolutions.com Contact: 7-119-239-5599
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries Software Development
#J-18808-Ljbffr