Walmart
Position Summary
The Senior Director, Walmart Claims Services Strategy and Transformation is responsible for the strategic direction, operational excellence, and transformation of the Claims Services department. This leader will drive innovation, process improvement, and best‑in‑class claims management, ensuring alignment with Walmart's business objectives.
About Walmart Claims Services Team Walmart Claims Services (WCS) delivers efficient, accurate, and customer‑focused claims management across the enterprise. It oversees the end‑to‑end claims process, ensuring timely resolution and compliance with all regulatory requirements and partners closely with internal teams and external stakeholders.
What you’ll do Lead strategic initiatives, drive process improvements, build cross‑functional relationships, and deliver measurable results across the claims lifecycle.
Key Responsibilities
Manage and process a wide range of claims, including general liability, property, and insurance claims.
Implement best practices to streamline claims operations and improve outcomes.
Ensure compliance with industry regulations and Walmart’s internal standards.
Collaborate with business partners to identify opportunities for process improvement and cost savings.
Provide exceptional service to associates, customers, and partners throughout the claim lifecycle.
Program Definition & Management
Define and implement program strategies impacting the entire claims domain.
Set goals, stage gates, and critical delivery paths for large‑scale, cross‑functional claims and transformation programs.
Prepare benefits realization plans and ensure alignment with organizational objectives.
Program Estimation & Risk Management
Identify and allocate resources for program success.
Anticipate risks and develop corrective actions.
Track performance measures and milestones, generating improvement plans as needed.
Stakeholder Influence & Consensus Building
Build consensus in sensitive situations and present conflicting perspectives constructively.
Present to organization‑wide audiences using data, analytics, and financial acumen.
Act as a trusted advisor, influencing stakeholders to take necessary actions and coaching others in communication.
Financial Management
Create, manage, and monitor program budgets for multiple initiatives.
Oversee delivery schedules, cost expenditures, and manage delays with stakeholders.
Project ROI and define financial performance metrics for programs.
Program Monitoring & Control
Define performance objectives and metrics for program completion.
Engage partners to design and monitor program success metrics.
Business Operations
Analyze business performance and trends.
Participate in organizational strategy development.
Build business cases for major initiatives using financial data.
Technology & Industry Awareness
Maintain current knowledge of insurance, claims processing, and TPA industry trends.
Participate in developing domain strategy with executive leaders.
Evaluate and validate business cases for projects and initiatives.
Approve strategies and contribute to strategic decision‑making.
Leadership & Talent Development
Attract, develop, and retain a highly skilled workforce.
Support mentorship, workforce development, and succession planning.
Foster a culture of integrity, ethics, and compliance.
Community & Partnership Engagement
Lead key community outreach and involvement initiatives.
Engage stakeholders in development and execution of business plans.
Key Skills
Claims Operations & Transformation
Program Management
Financial Management
Influencing Skills
Business Strategy
Effective Communication
Industry & Regulatory Knowledge
Leadership Expectations
Create inclusive, high‑performing teams and foster belonging.
Act with integrity and model Walmart values.
Serve customers and members with a customer‑first mindset.
Drive continuous improvement and digital transformation.
Physical Activities
Read and verify information, often in small print.
Communicate effectively in person and via telecommunications.
Create and present documents and reports.
Observe associate, customer, or supplier behavior.
Present information to groups and individuals.
Travel Requirements Domestic travel required, including extended overnight stays.
Minimum Qualifications
Bachelor’s degree in Business, Insurance, Risk Management, Computer Science, Engineering, Finance, or related field.
8 years of experience in claims management, project/program management, or operations.
Demonstrated leadership experience running a TPA and proficiency in claims operations.
Current knowledge of industry trends, regulations, and best practices in claims and TPA operations.
Experience with inclusive digital experiences, assistive technologies, and digital accessibility best practices.
Preferred Qualifications
Master’s degree in a relevant field.
7 years experience in claims management, project/program management, or operations.
Experience in running a TPA processing insurance and general liability claims.
Knowledge of industry trends, regulations, and best practices in claims and TPA operations.
Benefits
Competitive base salary ranging from $130,000 to $260,000, plus annual or quarterly performance bonuses.
Health, vision, and dental coverage.
401(k) with company match, stock purchase program, and company‑paid life insurance.
Paid time off including vacation, sick leave, parental leave, and holiday vacation.
Disability, military leave, and adoption reimbursement.
Live Better U education benefit program covering tuition and books.
Primary Location 905 Customer Dr, Bentonville, AR 72716, United States of America.
#J-18808-Ljbffr
About Walmart Claims Services Team Walmart Claims Services (WCS) delivers efficient, accurate, and customer‑focused claims management across the enterprise. It oversees the end‑to‑end claims process, ensuring timely resolution and compliance with all regulatory requirements and partners closely with internal teams and external stakeholders.
What you’ll do Lead strategic initiatives, drive process improvements, build cross‑functional relationships, and deliver measurable results across the claims lifecycle.
Key Responsibilities
Manage and process a wide range of claims, including general liability, property, and insurance claims.
Implement best practices to streamline claims operations and improve outcomes.
Ensure compliance with industry regulations and Walmart’s internal standards.
Collaborate with business partners to identify opportunities for process improvement and cost savings.
Provide exceptional service to associates, customers, and partners throughout the claim lifecycle.
Program Definition & Management
Define and implement program strategies impacting the entire claims domain.
Set goals, stage gates, and critical delivery paths for large‑scale, cross‑functional claims and transformation programs.
Prepare benefits realization plans and ensure alignment with organizational objectives.
Program Estimation & Risk Management
Identify and allocate resources for program success.
Anticipate risks and develop corrective actions.
Track performance measures and milestones, generating improvement plans as needed.
Stakeholder Influence & Consensus Building
Build consensus in sensitive situations and present conflicting perspectives constructively.
Present to organization‑wide audiences using data, analytics, and financial acumen.
Act as a trusted advisor, influencing stakeholders to take necessary actions and coaching others in communication.
Financial Management
Create, manage, and monitor program budgets for multiple initiatives.
Oversee delivery schedules, cost expenditures, and manage delays with stakeholders.
Project ROI and define financial performance metrics for programs.
Program Monitoring & Control
Define performance objectives and metrics for program completion.
Engage partners to design and monitor program success metrics.
Business Operations
Analyze business performance and trends.
Participate in organizational strategy development.
Build business cases for major initiatives using financial data.
Technology & Industry Awareness
Maintain current knowledge of insurance, claims processing, and TPA industry trends.
Participate in developing domain strategy with executive leaders.
Evaluate and validate business cases for projects and initiatives.
Approve strategies and contribute to strategic decision‑making.
Leadership & Talent Development
Attract, develop, and retain a highly skilled workforce.
Support mentorship, workforce development, and succession planning.
Foster a culture of integrity, ethics, and compliance.
Community & Partnership Engagement
Lead key community outreach and involvement initiatives.
Engage stakeholders in development and execution of business plans.
Key Skills
Claims Operations & Transformation
Program Management
Financial Management
Influencing Skills
Business Strategy
Effective Communication
Industry & Regulatory Knowledge
Leadership Expectations
Create inclusive, high‑performing teams and foster belonging.
Act with integrity and model Walmart values.
Serve customers and members with a customer‑first mindset.
Drive continuous improvement and digital transformation.
Physical Activities
Read and verify information, often in small print.
Communicate effectively in person and via telecommunications.
Create and present documents and reports.
Observe associate, customer, or supplier behavior.
Present information to groups and individuals.
Travel Requirements Domestic travel required, including extended overnight stays.
Minimum Qualifications
Bachelor’s degree in Business, Insurance, Risk Management, Computer Science, Engineering, Finance, or related field.
8 years of experience in claims management, project/program management, or operations.
Demonstrated leadership experience running a TPA and proficiency in claims operations.
Current knowledge of industry trends, regulations, and best practices in claims and TPA operations.
Experience with inclusive digital experiences, assistive technologies, and digital accessibility best practices.
Preferred Qualifications
Master’s degree in a relevant field.
7 years experience in claims management, project/program management, or operations.
Experience in running a TPA processing insurance and general liability claims.
Knowledge of industry trends, regulations, and best practices in claims and TPA operations.
Benefits
Competitive base salary ranging from $130,000 to $260,000, plus annual or quarterly performance bonuses.
Health, vision, and dental coverage.
401(k) with company match, stock purchase program, and company‑paid life insurance.
Paid time off including vacation, sick leave, parental leave, and holiday vacation.
Disability, military leave, and adoption reimbursement.
Live Better U education benefit program covering tuition and books.
Primary Location 905 Customer Dr, Bentonville, AR 72716, United States of America.
#J-18808-Ljbffr