TEKsystems
Overview
Desktop Support Technician role at TEKsystems.
Responsibilities
Consistent delivery of white glove support and solutions.
Providing onsite, email, and chat support for end user mac & Windows systems and applications.
Collaborating with team members and leadership while implementing support processes, procedures, and documentation.
Identifying opportunities for business enablement through smart use of technology.
Ordering, receiving, tracking, and issuing hardware, software, and peripherals.
Performing new hire onboarding, including account creation, phone provisioning, computer and desk setup.
Mentoring team members.
Ensuring SLA objectives are met.
Managing, supporting, and provisioning business applications in a cloud‑based environment.
Writing clear, concise documentation for team members in wiki tools (Zendesk or Confluence).
Evaluating and recommending new software platforms and services.
Ensuring all operating systems are up to date.
Providing AV support during team all‑hand meetings.
Qualifications
5+ years of experience working in a desktop support environment.
Extensive experience with Windows OS administration and applications.
MacOS experience and MDM tool experience with JAMF or Hexnode.
Experience with Google Workspace and Microsoft 365, including comprehensive knowledge of all applications and services.
Working knowledge of VoIP (Cisco) and V/C systems and internet‑based video conferencing such as Zoom.
Comfortable managing directory systems (AD, LDAP).
Experience supporting TCP/IP networks and wireless networking.
Experience with a ticket‑based support platform.
Experience in communication and collaboration technologies.
Skills Windows 10, Active Directory, Desktop, ServiceNow, SCCC, Intune, Autopilot, automation skills.
Pay and Benefits Pay range: $25.00 - $30.00/hr.
Medical, dental & vision.
Critical Illness, Accident, and Hospital coverage.
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available.
Life Insurance (Voluntary Life & AD&D for employee and dependents).
Short and long‑term disability.
Health Spending Account (HSA).
Transportation benefits.
Employee Assistance Program.
Time Off/Leave (PTO, vacation, or sick leave).
Workplace Type Fully onsite position in Chicago, IL.
Application Deadline November 12, 2025.
About TEKsystems TEKsystems is a leading provider of business and technology services that helps clients activate ideas and solutions to thrive in a new world of opportunity. With 80,000 professionals worldwide, we partner with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia.
Equal Opportunity Employment The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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Responsibilities
Consistent delivery of white glove support and solutions.
Providing onsite, email, and chat support for end user mac & Windows systems and applications.
Collaborating with team members and leadership while implementing support processes, procedures, and documentation.
Identifying opportunities for business enablement through smart use of technology.
Ordering, receiving, tracking, and issuing hardware, software, and peripherals.
Performing new hire onboarding, including account creation, phone provisioning, computer and desk setup.
Mentoring team members.
Ensuring SLA objectives are met.
Managing, supporting, and provisioning business applications in a cloud‑based environment.
Writing clear, concise documentation for team members in wiki tools (Zendesk or Confluence).
Evaluating and recommending new software platforms and services.
Ensuring all operating systems are up to date.
Providing AV support during team all‑hand meetings.
Qualifications
5+ years of experience working in a desktop support environment.
Extensive experience with Windows OS administration and applications.
MacOS experience and MDM tool experience with JAMF or Hexnode.
Experience with Google Workspace and Microsoft 365, including comprehensive knowledge of all applications and services.
Working knowledge of VoIP (Cisco) and V/C systems and internet‑based video conferencing such as Zoom.
Comfortable managing directory systems (AD, LDAP).
Experience supporting TCP/IP networks and wireless networking.
Experience with a ticket‑based support platform.
Experience in communication and collaboration technologies.
Skills Windows 10, Active Directory, Desktop, ServiceNow, SCCC, Intune, Autopilot, automation skills.
Pay and Benefits Pay range: $25.00 - $30.00/hr.
Medical, dental & vision.
Critical Illness, Accident, and Hospital coverage.
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available.
Life Insurance (Voluntary Life & AD&D for employee and dependents).
Short and long‑term disability.
Health Spending Account (HSA).
Transportation benefits.
Employee Assistance Program.
Time Off/Leave (PTO, vacation, or sick leave).
Workplace Type Fully onsite position in Chicago, IL.
Application Deadline November 12, 2025.
About TEKsystems TEKsystems is a leading provider of business and technology services that helps clients activate ideas and solutions to thrive in a new world of opportunity. With 80,000 professionals worldwide, we partner with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia.
Equal Opportunity Employment The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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