Velosio, LLC
Overview
Velosio is looking for a
Practice Director
to be an integral leader of the Microsoft Dynamics 365 Business Central Practice. As a Practice Director at Velosio, you will be responsible for the strategic leadership, operational management, and successful delivery of the Microsoft Dynamics 365 BC practice offerings. This role oversees a team of consultants and managers, drives revenue growth, ensures high client satisfaction, and develops best practices to deliver exceptional value to clients. The Practice Director partners with internal Business Development (BD) & Account Management (AM) teams to drive D365 BC sales efforts, develop relationships with prospects and clients, and lead consulting managers and consultants. The role will partner with the organization to create additional business for the D365 BC team, while ensuring the staff is optimally utilized and delivering high-quality service to clients. The Practice Director provides ultimate vision, direction, and oversight, leading the overall practice functions. The Practice Director is expected to lead the team with a growth-oriented and financially healthy practice, where engagement risk is identified early and mitigated.
What you’ll do
Define and execute the practice's strategic vision, align practice goals with overall organizational objectives, and identify market trends and growth opportunities.
Ensure successful delivery of all BC projects and effectively manage issues and risks to ensure on-time and on-budget delivery that meets clients' needs and requirements, leveraging on/offshore teams.
Continuously plan BC project delivery to achieve an optimal mix of new business and services from existing clients.
Provide monthly practice revenue commitment on a 3-month rolling basis per the monthly schedule.
Drive individual and team-level utilization to achieve a minimum of 75% consistently.
Maintain consistent and timely communication with BC team members to stay abreast of resource commitments, client issues, and concerns, and intervene appropriately as needed.
Continuously coach and mentor consulting managers and all levels of consultants within the BC practice and ensure adequate staffing levels and team member engagement. Proactively partner with HR in BC recruitment efforts and promote Velosio within the industry to create and maintain a pipeline of qualified candidates, while developing current BC team members to foster engagement.
Oversee performance management processes, including setting clear performance expectations, conducting regular reviews, providing constructive feedback, and supporting professional development to ensure individual and team goals align with organizational objectives.
Proactively manage risk throughout all implementation phases, including client expectations, engagement complexity, quoted estimates, consultant skill level, and any additional areas that could impact deliverables, leveraging the Velosio implementation and quality assurance methodology.
Partner with peers to continuously improve our RightPath methodology utilizing AI and emerging technologies.
Promptly communicate, engage, and act to remedy client satisfaction issues that may occur before, during, and after an engagement, escalating as necessary.
Act as BC team/product lead; provide insight, direction, guidance, and mentorship on BC functionality and future roadmap.
Actively seek out additional business opportunities within and outside the Velosio client base, including upgrades, additional modules, data integrations, management consulting services, or other non-Dynamics opportunities.
Partner with Marketing, Sales, Client Account Management, and Vertical Practices to support BC sales efforts to new and existing clients; ensure accuracy of project proposals and final reports, and attend meetings with key client decision makers as needed.
Maintain knowledge of all Velosio product offerings, including related ISV offerings. Stay current on product capabilities and limitations and how they may affect an implementation, including new releases, service packs, and feature packs.
Participate in industry and company events that involve client contact as required, e.g., annual user group conferences or internal technical conferences.
Maintain a Velosio-wide perspective, clearly understand how the BC practice fits within the larger company initiatives, and lead the practice accordingly.
Drive delivery efficiencies leveraging emerging technologies such as AI and CoPilot, resulting in decreased time to value for clients.
Drive learning and enablement of high-value innovation within the BC team, focused on delivering CoPilot and other emerging technologies to clients.
Expectations for Success
Client retention and satisfaction (Net Promoter Score)
Revenue growth from new and existing client accounts
Profitability and efficiency at the practice and project levels
Expansion of key client relationships and strategic partnerships
Operational efficiency (cost savings and process improvements leveraging AI and emerging technologies)
Practice utilization, profitability, and revenue growth (including cross-selling)
Key Performance Indicators
Practice Line CAGR: Meet or exceed the revenue and margin CAGR for each practice set during the yearly budgeting cycle.
Practice Gross Profit: Maintain a gross profit of at least 45% on all services.
Utilization: Maintain a service team utilization of no less than 75%.
Market Intelligence: Understand and document the industry trends affecting Velosio.
Client Net Revenue Retention: Maintain a client net revenue retention greater than 103%
Client Churn: Maintain a client churn rate of less than 5%.
Revenue from Strategic Accounts: Measure and report revenue from high-value clients quarterly.
Net-Promoter-Score (NPS): Track, maintain, and report quarterly an NPS for the D365 BC practice of at least 30.
Client References: Track, maintain, and publish a list of at least five client references for each established go-to-market.
Client Referrals: Establish a culture of Raving Fans with no less than five client referrals per quarter.
Service Write-offs: Ensure service excellence with no more than 1% total write-offs and non-billable hours.
What you'll bring
4-year degree in business, MIS, Accounting, Engineering, or equivalent; Master's degree or CPA a plus
10+ years of consulting, management, or related experience in Professional Services, including technical leadership or technology role supervising technology professionals
5+ years of experience managing a team, including a proven track record of mentoring, coaching, and developing talent in a consulting environment
3+ years of project management experience
Proven track record of successfully growing a Professional Services practice within a consulting environment
Strong written and verbal communication skills and the ability to interact successfully with C-level executives
Who we are At Velosio, we focus on what matters most - our people. We are a values-driven organization committed to delivering an outstanding employee experience to all our team members.
Velosio’s years of experience with business applications translate to a deep bench of tenured team members with competency across enterprise resource management (ERP), customer relationship management (CRM), and cloud services.
We have earned recognition from Microsoft as a top 1% performing partner worldwide and an emerging NetSuite leader. We have strategic independent software vendor (ISV) partnerships and a portfolio of solution and service offerings to accelerate what’s next for business.
Our mission is to enable clients to realize business value faster, simplify the process of deploying technology, acquire deeper data-driven insights, and explore ongoing innovation to drive business forward. We support the entire Microsoft Dynamics portfolio, Office 365 family and Azure services. Velosio is the only Microsoft Cloud Distributor that specializes in Dynamics 365 and is a prominent Microsoft Master VAR. Headquartered in Atlanta, Georgia, Velosio’s 400 employees serve over 4,000 clients.
Beyond our expertise, as a Velosio team member, you can leverage the Velosio award winning culture - a network of top-notch peers, day-to-day flexibility, career development resources and the largest incentive opportunities in the industry.
Why Velosio Some reasons you might like working with us:
At Velosio, YOU MATTER.
Due to our ongoing commitment to delivering an exemplary employee experience, Velosio has been recognized by Comparably in multiple categories – including Best Company Culture (2021-2024), Best Company Outlook (2022-2025), Best Company for Career Growth and Best Leadership Teams (2022-2025).
Access the following link to see why:
100% of current Velosio team members feel the company is invested in their career growth
99% feel their manager cares about them as a person
99% look forward to interacting with their coworkers every day
Velosio on Comparably: Velosio
Benefits and Wellness At Velosio, YOUR WELLNESS MATTERS. We offer a comprehensive benefits package that allows our team members to create a personalized plan best suited for their needs, including:
3 Medical Insurance options with a company contribution to HSA
3 Dental Insurance options including adult orthodontics
3 Vision Insurance options
Unlimited PTO (UPTO)
Remote working environment
401k Match 50% of the first 6%
StayWell Program – a cash reimbursement up to $600 a year toward Wellness
EEO Statement:
Velosio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
If you need assistance or accommodation with the application process due to a disability, you may contact us at recruiting@velosio.com or you may call us at (888) 725-2555.
#J-18808-Ljbffr
Velosio is looking for a
Practice Director
to be an integral leader of the Microsoft Dynamics 365 Business Central Practice. As a Practice Director at Velosio, you will be responsible for the strategic leadership, operational management, and successful delivery of the Microsoft Dynamics 365 BC practice offerings. This role oversees a team of consultants and managers, drives revenue growth, ensures high client satisfaction, and develops best practices to deliver exceptional value to clients. The Practice Director partners with internal Business Development (BD) & Account Management (AM) teams to drive D365 BC sales efforts, develop relationships with prospects and clients, and lead consulting managers and consultants. The role will partner with the organization to create additional business for the D365 BC team, while ensuring the staff is optimally utilized and delivering high-quality service to clients. The Practice Director provides ultimate vision, direction, and oversight, leading the overall practice functions. The Practice Director is expected to lead the team with a growth-oriented and financially healthy practice, where engagement risk is identified early and mitigated.
What you’ll do
Define and execute the practice's strategic vision, align practice goals with overall organizational objectives, and identify market trends and growth opportunities.
Ensure successful delivery of all BC projects and effectively manage issues and risks to ensure on-time and on-budget delivery that meets clients' needs and requirements, leveraging on/offshore teams.
Continuously plan BC project delivery to achieve an optimal mix of new business and services from existing clients.
Provide monthly practice revenue commitment on a 3-month rolling basis per the monthly schedule.
Drive individual and team-level utilization to achieve a minimum of 75% consistently.
Maintain consistent and timely communication with BC team members to stay abreast of resource commitments, client issues, and concerns, and intervene appropriately as needed.
Continuously coach and mentor consulting managers and all levels of consultants within the BC practice and ensure adequate staffing levels and team member engagement. Proactively partner with HR in BC recruitment efforts and promote Velosio within the industry to create and maintain a pipeline of qualified candidates, while developing current BC team members to foster engagement.
Oversee performance management processes, including setting clear performance expectations, conducting regular reviews, providing constructive feedback, and supporting professional development to ensure individual and team goals align with organizational objectives.
Proactively manage risk throughout all implementation phases, including client expectations, engagement complexity, quoted estimates, consultant skill level, and any additional areas that could impact deliverables, leveraging the Velosio implementation and quality assurance methodology.
Partner with peers to continuously improve our RightPath methodology utilizing AI and emerging technologies.
Promptly communicate, engage, and act to remedy client satisfaction issues that may occur before, during, and after an engagement, escalating as necessary.
Act as BC team/product lead; provide insight, direction, guidance, and mentorship on BC functionality and future roadmap.
Actively seek out additional business opportunities within and outside the Velosio client base, including upgrades, additional modules, data integrations, management consulting services, or other non-Dynamics opportunities.
Partner with Marketing, Sales, Client Account Management, and Vertical Practices to support BC sales efforts to new and existing clients; ensure accuracy of project proposals and final reports, and attend meetings with key client decision makers as needed.
Maintain knowledge of all Velosio product offerings, including related ISV offerings. Stay current on product capabilities and limitations and how they may affect an implementation, including new releases, service packs, and feature packs.
Participate in industry and company events that involve client contact as required, e.g., annual user group conferences or internal technical conferences.
Maintain a Velosio-wide perspective, clearly understand how the BC practice fits within the larger company initiatives, and lead the practice accordingly.
Drive delivery efficiencies leveraging emerging technologies such as AI and CoPilot, resulting in decreased time to value for clients.
Drive learning and enablement of high-value innovation within the BC team, focused on delivering CoPilot and other emerging technologies to clients.
Expectations for Success
Client retention and satisfaction (Net Promoter Score)
Revenue growth from new and existing client accounts
Profitability and efficiency at the practice and project levels
Expansion of key client relationships and strategic partnerships
Operational efficiency (cost savings and process improvements leveraging AI and emerging technologies)
Practice utilization, profitability, and revenue growth (including cross-selling)
Key Performance Indicators
Practice Line CAGR: Meet or exceed the revenue and margin CAGR for each practice set during the yearly budgeting cycle.
Practice Gross Profit: Maintain a gross profit of at least 45% on all services.
Utilization: Maintain a service team utilization of no less than 75%.
Market Intelligence: Understand and document the industry trends affecting Velosio.
Client Net Revenue Retention: Maintain a client net revenue retention greater than 103%
Client Churn: Maintain a client churn rate of less than 5%.
Revenue from Strategic Accounts: Measure and report revenue from high-value clients quarterly.
Net-Promoter-Score (NPS): Track, maintain, and report quarterly an NPS for the D365 BC practice of at least 30.
Client References: Track, maintain, and publish a list of at least five client references for each established go-to-market.
Client Referrals: Establish a culture of Raving Fans with no less than five client referrals per quarter.
Service Write-offs: Ensure service excellence with no more than 1% total write-offs and non-billable hours.
What you'll bring
4-year degree in business, MIS, Accounting, Engineering, or equivalent; Master's degree or CPA a plus
10+ years of consulting, management, or related experience in Professional Services, including technical leadership or technology role supervising technology professionals
5+ years of experience managing a team, including a proven track record of mentoring, coaching, and developing talent in a consulting environment
3+ years of project management experience
Proven track record of successfully growing a Professional Services practice within a consulting environment
Strong written and verbal communication skills and the ability to interact successfully with C-level executives
Who we are At Velosio, we focus on what matters most - our people. We are a values-driven organization committed to delivering an outstanding employee experience to all our team members.
Velosio’s years of experience with business applications translate to a deep bench of tenured team members with competency across enterprise resource management (ERP), customer relationship management (CRM), and cloud services.
We have earned recognition from Microsoft as a top 1% performing partner worldwide and an emerging NetSuite leader. We have strategic independent software vendor (ISV) partnerships and a portfolio of solution and service offerings to accelerate what’s next for business.
Our mission is to enable clients to realize business value faster, simplify the process of deploying technology, acquire deeper data-driven insights, and explore ongoing innovation to drive business forward. We support the entire Microsoft Dynamics portfolio, Office 365 family and Azure services. Velosio is the only Microsoft Cloud Distributor that specializes in Dynamics 365 and is a prominent Microsoft Master VAR. Headquartered in Atlanta, Georgia, Velosio’s 400 employees serve over 4,000 clients.
Beyond our expertise, as a Velosio team member, you can leverage the Velosio award winning culture - a network of top-notch peers, day-to-day flexibility, career development resources and the largest incentive opportunities in the industry.
Why Velosio Some reasons you might like working with us:
At Velosio, YOU MATTER.
Due to our ongoing commitment to delivering an exemplary employee experience, Velosio has been recognized by Comparably in multiple categories – including Best Company Culture (2021-2024), Best Company Outlook (2022-2025), Best Company for Career Growth and Best Leadership Teams (2022-2025).
Access the following link to see why:
100% of current Velosio team members feel the company is invested in their career growth
99% feel their manager cares about them as a person
99% look forward to interacting with their coworkers every day
Velosio on Comparably: Velosio
Benefits and Wellness At Velosio, YOUR WELLNESS MATTERS. We offer a comprehensive benefits package that allows our team members to create a personalized plan best suited for their needs, including:
3 Medical Insurance options with a company contribution to HSA
3 Dental Insurance options including adult orthodontics
3 Vision Insurance options
Unlimited PTO (UPTO)
Remote working environment
401k Match 50% of the first 6%
StayWell Program – a cash reimbursement up to $600 a year toward Wellness
EEO Statement:
Velosio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
If you need assistance or accommodation with the application process due to a disability, you may contact us at recruiting@velosio.com or you may call us at (888) 725-2555.
#J-18808-Ljbffr