Stella Maris
Summary
Join Our Team at Mercy Medical Center – Now Hiring a Medical Office Specialist to support the Orthopedic Department.
Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi‑time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.
As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.
Now offering a $1,500 sign on bonus for Medical Assistant & Medical Office Specialist New Hires! Effective through the end of the year. Applicable only for MA & MOS positions in the Centers of Excellence and Maryland Family Care practices, of which this role applies to.
Responsibilities
Registering and scheduling patients efficiently and accurately
Collecting patient copays and outstanding balances
Triaging patients and ensuring they receive timely care
Assisting with prior authorizations for any medical procedures, imaging, or prescriptions
Collaborating effectively with medical staff and fellow team members
Maintaining patient records with confidentiality and accuracy
Coordinating patient flow during clinic hours, optimizing efficiency
Upholding high standards of customer service and patient care
Upkeep exam room maintenance by stocking and cleaning rooms
Collect patient history and work with enhancing direct patient care
Follow written and oral instructions
All other duties as assigned
Additional duties include patient registration, check‑in/out, appointment scheduling, copay/balance collection, patient triage, assisting medical professionals in an office setting, running patients during clinic hours, and performing insurance verification and prior authorizations.
Requirements
High School Diploma or GED
A minimum of one year experience, preferably in a medical office setting
Proven experience as a Medical Office Specialist or similar role in Orthopedics is preferred
Proficiency in EPIC and Microsoft Office systems (preferred)
Strong organizational and multitasking skills
Excellent communication and interpersonal abilities
Compassionate and empathetic demeanor towards patients
Ability to work and adapt efficiently in a fast paced work environment
Medical Assistant Certification is preferred
Benefits
Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
403(b) retirement plan with generous company match and “catch up” provision
Paid Time Off (PTO) & company paid holidays
Tuition reimbursement
Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
Employer paid Short & Long Term Disability benefits for eligible employees
Voluntary Benefits
Discounts on auto & home insurance and Verizon plans
Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values
EEO Statement Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.
We are committed to a diverse workforce and equal opportunity.
#J-18808-Ljbffr
Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi‑time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.
As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.
Now offering a $1,500 sign on bonus for Medical Assistant & Medical Office Specialist New Hires! Effective through the end of the year. Applicable only for MA & MOS positions in the Centers of Excellence and Maryland Family Care practices, of which this role applies to.
Responsibilities
Registering and scheduling patients efficiently and accurately
Collecting patient copays and outstanding balances
Triaging patients and ensuring they receive timely care
Assisting with prior authorizations for any medical procedures, imaging, or prescriptions
Collaborating effectively with medical staff and fellow team members
Maintaining patient records with confidentiality and accuracy
Coordinating patient flow during clinic hours, optimizing efficiency
Upholding high standards of customer service and patient care
Upkeep exam room maintenance by stocking and cleaning rooms
Collect patient history and work with enhancing direct patient care
Follow written and oral instructions
All other duties as assigned
Additional duties include patient registration, check‑in/out, appointment scheduling, copay/balance collection, patient triage, assisting medical professionals in an office setting, running patients during clinic hours, and performing insurance verification and prior authorizations.
Requirements
High School Diploma or GED
A minimum of one year experience, preferably in a medical office setting
Proven experience as a Medical Office Specialist or similar role in Orthopedics is preferred
Proficiency in EPIC and Microsoft Office systems (preferred)
Strong organizational and multitasking skills
Excellent communication and interpersonal abilities
Compassionate and empathetic demeanor towards patients
Ability to work and adapt efficiently in a fast paced work environment
Medical Assistant Certification is preferred
Benefits
Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
403(b) retirement plan with generous company match and “catch up” provision
Paid Time Off (PTO) & company paid holidays
Tuition reimbursement
Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
Employer paid Short & Long Term Disability benefits for eligible employees
Voluntary Benefits
Discounts on auto & home insurance and Verizon plans
Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values
EEO Statement Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.
We are committed to a diverse workforce and equal opportunity.
#J-18808-Ljbffr