Georgia Department of Human Services is hiring: Personnel Services Worker (Lobby

Personnel Services Worker (Lobby Support Worker - OFI Retirees Only) - 00197392

Join to apply for the Personnel Services Worker (Lobby Support Worker - OFI Retirees Only) - 00197392 role at Georgia Department of Human Services.

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short‑term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.

Start your career in public service

The Division of Family and Children Services (DFCS) is seeking candidates for the position of Personnel Services Worker (OFI). This position reports to a DFCS/OFI Supervisor and will be housed in Chatham County, Savannah, GA.

Job Description

Role and Responsibilities

• Performs general office management duties, including keyboarding, filing, generating, and managing correspondence.
• Provides / coordinates services to clients, families and partners that call or visit the local office.
• Receives and routes telephone communications as required for the county office.
• Provides follow-up and /or customer service to resolve any issues.
• Screens and registers applications for all OFI Eligibility programs offered as required.
• Routinely uses electronic application, Document Imaging, and eligibility systems.
• Maintains confidential records.
• Uses Microsoft Office Suite and/or standard software applications typically used in a corporate office environment to perform daily work assignments.
• Performs other professional responsibilities as assigned.

Minimum Qualifications

• Worked for the Department of Family and Children Services for a minimum of 5 years.
• Experience working in a lobby within the Department of Family and Children Service.
• Experience processing SNAP, Medicaid, or TANF cases for the Georgia Department of Family and Children Services using the Gateway Eligibility system.
• Experience screening and registering using the Gateway Eligibility System.

Competency Skills

• Ability to use customer service skills for active listening and sound judgment.
• Excellent oral, written, presentation and interpersonal communication skills.
• Proficiency in the use of Microsoft Office Suite and/or standard software applications typically used in a corporate office environment.

Employment Information

Current State employees are subject to State Personnel Board (SPB) Rules regarding salary. DHS is an Equal Opportunity Employer. If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: hrhelpline@dhs.ga.gov. The candidate selected for this position may be subject to pre‑employment drug screening, education verification, reference, motor vehicle records, and criminal background checks. DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE).

DHS will contact educational institutions to verify degree, diploma, licensure, etc. As an employee of DHS, in case of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

Due to the volume of applications received, we are unable to provide information on application status by phone or e‑mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. This position is subject to close at any time once a satisfactory applicant pool has been identified.