Hirewell
Chicago, Illinois
Contract
Pay : $25/hr
Benefits : Benefits when converted
Desktop Support Technician
Accountabilities:
Provide Level 1 and Level 2 technical support for hardware, software, and network issues, both onsite and remotely. Accurately and in a detailed manner document, track, and resolve support requests using ServiceNow, meeting OTC and OLA targets. Maintain up-to-date records of IT assets and enforce IT policies and standards. Share knowledge articles and best practices and continuously seek ways to improve support processes and user experience. Communicate effectively with colleagues Qualifications:
1-3 years of previous Desktop Support or Service Desk related experience Proven knowledge of basic hardware and software including familiarity with Windows 11, MS Office Suite (O365), and MacOS Experience with Active Directory and Microsoft Exchange Knowledge of various remote-control applications, TeamViewer, WebEx, join.me , etc. Bachelors Degree or certification in a related field considered an asset Skills Needed:
Experience with ticketing systems; Service Now preferred Strong organization, prioritization and time management skills Strong customer service and verbal/written communication skills ITIL Foundations v4 Certified is an asset Knowledge of networking and wiring, PBX Telephone system, and MS Server end would be considered an asset
Contract
Pay : $25/hr
Benefits : Benefits when converted
Desktop Support Technician
Accountabilities:
Provide Level 1 and Level 2 technical support for hardware, software, and network issues, both onsite and remotely. Accurately and in a detailed manner document, track, and resolve support requests using ServiceNow, meeting OTC and OLA targets. Maintain up-to-date records of IT assets and enforce IT policies and standards. Share knowledge articles and best practices and continuously seek ways to improve support processes and user experience. Communicate effectively with colleagues Qualifications:
1-3 years of previous Desktop Support or Service Desk related experience Proven knowledge of basic hardware and software including familiarity with Windows 11, MS Office Suite (O365), and MacOS Experience with Active Directory and Microsoft Exchange Knowledge of various remote-control applications, TeamViewer, WebEx, join.me , etc. Bachelors Degree or certification in a related field considered an asset Skills Needed:
Experience with ticketing systems; Service Now preferred Strong organization, prioritization and time management skills Strong customer service and verbal/written communication skills ITIL Foundations v4 Certified is an asset Knowledge of networking and wiring, PBX Telephone system, and MS Server end would be considered an asset