Purple Drive
Job Summary:
We are seeking an experienced
Desktop Support Engineer
to provide
technical support, maintenance, and troubleshooting
for end-user systems, hardware, and software. The ideal candidate will possess strong expertise in
Windows and Mac environments ,
network troubleshooting , and
IT service management (ITSM)
processes. This role ensures smooth day-to-day IT operations and timely resolution of user issues to maintain business continuity.
Key Responsibilities:
Provide
L1/L2 support
for desktops, laptops, printers, and peripheral devices. Troubleshoot and resolve issues related to
hardware, operating systems, and applications . Install, configure, and maintain
Windows, macOS, and Linux-based systems . Manage
user accounts, permissions, and group policies
via Active Directory. Support
Microsoft 365 , Outlook, Teams, and related productivity tools. Diagnose and resolve
network connectivity issues (LAN/WAN/Wi-Fi/VPN) . Perform
software installations, updates, and system patches
following IT policies. Maintain accurate
asset inventory and documentation
of incidents and resolutions in ITSM tools (e.g., ServiceNow, Remedy, Jira). Ensure compliance with
security and data protection policies . Collaborate with infrastructure and network teams for escalations and complex issues. Assist in
new hire onboarding and IT setup
(hardware provisioning, access setup, etc.). Support
remote users
using remote desktop tools or VPN solutions. Required Skills & Qualifications:
3-6 years
of experience in
desktop or IT support
roles. Strong knowledge of
Windows 10/11, macOS, and Microsoft Office 365 . Experience with
Active Directory, DNS, DHCP, Group Policy , and
basic networking . Familiarity with
ITSM tools
(ServiceNow, Remedy, or Jira Service Desk). Hands-on experience with
remote desktop tools
(RDP, AnyDesk, TeamViewer, etc.). Excellent troubleshooting, problem-solving, and communication skills. Ability to work independently and manage multiple support requests efficiently. Good to Have:
CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator certification. Experience with
SCCM, Intune, or JAMF
for device management. Basic understanding of
ITIL processes . Exposure to
VPN, firewall, and endpoint protection
tools. Educational Qualification:
Bachelor's degree or diploma in
Information Technology, Computer Science, or related field .
We are seeking an experienced
Desktop Support Engineer
to provide
technical support, maintenance, and troubleshooting
for end-user systems, hardware, and software. The ideal candidate will possess strong expertise in
Windows and Mac environments ,
network troubleshooting , and
IT service management (ITSM)
processes. This role ensures smooth day-to-day IT operations and timely resolution of user issues to maintain business continuity.
Key Responsibilities:
Provide
L1/L2 support
for desktops, laptops, printers, and peripheral devices. Troubleshoot and resolve issues related to
hardware, operating systems, and applications . Install, configure, and maintain
Windows, macOS, and Linux-based systems . Manage
user accounts, permissions, and group policies
via Active Directory. Support
Microsoft 365 , Outlook, Teams, and related productivity tools. Diagnose and resolve
network connectivity issues (LAN/WAN/Wi-Fi/VPN) . Perform
software installations, updates, and system patches
following IT policies. Maintain accurate
asset inventory and documentation
of incidents and resolutions in ITSM tools (e.g., ServiceNow, Remedy, Jira). Ensure compliance with
security and data protection policies . Collaborate with infrastructure and network teams for escalations and complex issues. Assist in
new hire onboarding and IT setup
(hardware provisioning, access setup, etc.). Support
remote users
using remote desktop tools or VPN solutions. Required Skills & Qualifications:
3-6 years
of experience in
desktop or IT support
roles. Strong knowledge of
Windows 10/11, macOS, and Microsoft Office 365 . Experience with
Active Directory, DNS, DHCP, Group Policy , and
basic networking . Familiarity with
ITSM tools
(ServiceNow, Remedy, or Jira Service Desk). Hands-on experience with
remote desktop tools
(RDP, AnyDesk, TeamViewer, etc.). Excellent troubleshooting, problem-solving, and communication skills. Ability to work independently and manage multiple support requests efficiently. Good to Have:
CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator certification. Experience with
SCCM, Intune, or JAMF
for device management. Basic understanding of
ITIL processes . Exposure to
VPN, firewall, and endpoint protection
tools. Educational Qualification:
Bachelor's degree or diploma in
Information Technology, Computer Science, or related field .