VIA Metropolitan Transit
Benefits Support Specialist
VIA Metropolitan Transit, San Antonio, Texas, United States, 78208
GENERAL DESCRIPTION OF WORK:
Provides administrative and technical support for VIA's benefits, Retirement/Pension, FMLA, and Workers Compensation programs. Coordinates benefit-related activities with employees, retirees, payroll, accounts receivable, third-party administrators, and insurance providers. Ensures compliance with federal and state regulations while maintaining confidentiality of sensitive information. Exercises initiative, independent judgment, and strong customer service skills in handling complex benefit and retirement issues. May have a concentrated area of responsibility and act as the primary point of contact for designated functions.
ESSENTIAL FUNCTIONS:
Provide administrative support for employee benefits, Retirement/Pension, FMLA, and Workers Compensation programs.
Establish, maintain, and update benefit, Retirement/Pension, and Workers Compensation files, ensuring accuracy and compliance.
Coordinate employee status activities with payroll, accounts receivable, and insurance agencies to ensure proper payroll deductions and premium payments.
Coordinate with third-party administrator to ensure COBRA notices, elections, and payments are handled in compliance with federal regulations.
Liaise with third-party administrator to support FMLA processes including validating eligibility, addressing employee inquiries, and coordinating FMLA claim reporting with department supervisors.
Review and process Retirement and Pension forms, applying plan documents, policies, and federal regulations to determine appropriate actions.
Assist with Retirement participant distributions, pension reconciliations, retiree records, and related correspondence.
Coordinate long-term disability and life insurance claims by collecting and processing required documentation.
Actively participate in Open Enrollment activities, including employee education and enrollment support.
Provide billing and reconciliation support for benefit programs, including terminations and Employee Assistance Program (EAP) fees.
Maintain department records as the Records Coordinator Delegate.
Track and manage office supply inventory for the department.
Support retirement and pension process with research, data collection, and correspondence.
Develop and maintain employee communications related to benefits, Retirement/Pension, and Workers Compensation programs.
Coordinate return-to-work programs including preparing Bona Fide Offers of Employment, assigning modified duties, monitoring employee compliance, and maintaining related records.
Educate employees on benefit and retirement options, assisting with enrollment, beneficiary designations, and account maintenance.
Maintain strict confidentiality of sensitive material, including PHI, medical records, salaries, and beneficiary data.
This job description excludes marginal functions that are incidental to performing the job. Other duties may exist.
REQUIRED EDUCATION AND EXPERIENCE:
Associates degree in Business Administration, Human Resources, or related field and two (2) years of benefits, Retirement/Pension, COBRA, FMLA, Workers Compensation or related HR administration experience. Experience may be substituted in lieu of education on a year-for- year basis for up to two years.
PREFERRED QUALIFICATIONS:
Experience with HRIS - Infor system
Pension and self-insured Workers Compensation experience
ADDITIONAL REQUIREMENTS:
Proficiency with Microsoft Office Suite (Word, Excel, Access) and HRIS/database systems.
Analytical ability to interpret complex benefits and pension data and resolve issues.
Strong written and verbal communication skills with attention to detail.
Knowledge of medical claims processing, COBRA rules, and benefit administration best practices.
Ability to multi-task, manage deadlines, and provide excellent customer service.
Must comply with HIPAA and maintain confidentiality.
Must be able to maintain good work attendance.
Safety Accountability Statement:
- Employees must consider safety in all tasks performed, as well as demonstrate safe judgment and decisions that not only maintain their own safety; but that of fellow employees and customers.
- Demonstrate a professional commitment to assure compliance with all organizational policies, practices, and programs related to safety, health, and system security.
- Employees have a responsibility to identify and report hazards, as well as potentially unsafe conditions, to your immediate supervisor or Safety Department.
- Employees are responsible, and required, to stop a job/task to prevent an unsafe incident or act from occurring. This acknowledges the threat of potential injury, property damage and the opportunity for better judgment to be used.
Must comply with and support all applicable VIA EEO Policies and Procedures.
PHYSICAL REQUIREMENTS:
Physical ability required to be mobile, bend, stoop, stand, reach and lift objects weighing 5-25 pounds such as files, supplies, equipment and large heavy reference manuals and books.
WORK ENVIRONMENTS:
Works in normal office environment.
Work involves deadlines and multiple priorities.
VIA is an Equal Employment Opportunity Employer, providing equal opportunity to all qualified individuals, regardless of race, color, religion, age, sex, national origin, veteran status, genetic information, or disability.
Provides administrative and technical support for VIA's benefits, Retirement/Pension, FMLA, and Workers Compensation programs. Coordinates benefit-related activities with employees, retirees, payroll, accounts receivable, third-party administrators, and insurance providers. Ensures compliance with federal and state regulations while maintaining confidentiality of sensitive information. Exercises initiative, independent judgment, and strong customer service skills in handling complex benefit and retirement issues. May have a concentrated area of responsibility and act as the primary point of contact for designated functions.
ESSENTIAL FUNCTIONS:
Provide administrative support for employee benefits, Retirement/Pension, FMLA, and Workers Compensation programs.
Establish, maintain, and update benefit, Retirement/Pension, and Workers Compensation files, ensuring accuracy and compliance.
Coordinate employee status activities with payroll, accounts receivable, and insurance agencies to ensure proper payroll deductions and premium payments.
Coordinate with third-party administrator to ensure COBRA notices, elections, and payments are handled in compliance with federal regulations.
Liaise with third-party administrator to support FMLA processes including validating eligibility, addressing employee inquiries, and coordinating FMLA claim reporting with department supervisors.
Review and process Retirement and Pension forms, applying plan documents, policies, and federal regulations to determine appropriate actions.
Assist with Retirement participant distributions, pension reconciliations, retiree records, and related correspondence.
Coordinate long-term disability and life insurance claims by collecting and processing required documentation.
Actively participate in Open Enrollment activities, including employee education and enrollment support.
Provide billing and reconciliation support for benefit programs, including terminations and Employee Assistance Program (EAP) fees.
Maintain department records as the Records Coordinator Delegate.
Track and manage office supply inventory for the department.
Support retirement and pension process with research, data collection, and correspondence.
Develop and maintain employee communications related to benefits, Retirement/Pension, and Workers Compensation programs.
Coordinate return-to-work programs including preparing Bona Fide Offers of Employment, assigning modified duties, monitoring employee compliance, and maintaining related records.
Educate employees on benefit and retirement options, assisting with enrollment, beneficiary designations, and account maintenance.
Maintain strict confidentiality of sensitive material, including PHI, medical records, salaries, and beneficiary data.
This job description excludes marginal functions that are incidental to performing the job. Other duties may exist.
REQUIRED EDUCATION AND EXPERIENCE:
Associates degree in Business Administration, Human Resources, or related field and two (2) years of benefits, Retirement/Pension, COBRA, FMLA, Workers Compensation or related HR administration experience. Experience may be substituted in lieu of education on a year-for- year basis for up to two years.
PREFERRED QUALIFICATIONS:
Experience with HRIS - Infor system
Pension and self-insured Workers Compensation experience
ADDITIONAL REQUIREMENTS:
Proficiency with Microsoft Office Suite (Word, Excel, Access) and HRIS/database systems.
Analytical ability to interpret complex benefits and pension data and resolve issues.
Strong written and verbal communication skills with attention to detail.
Knowledge of medical claims processing, COBRA rules, and benefit administration best practices.
Ability to multi-task, manage deadlines, and provide excellent customer service.
Must comply with HIPAA and maintain confidentiality.
Must be able to maintain good work attendance.
Safety Accountability Statement:
- Employees must consider safety in all tasks performed, as well as demonstrate safe judgment and decisions that not only maintain their own safety; but that of fellow employees and customers.
- Demonstrate a professional commitment to assure compliance with all organizational policies, practices, and programs related to safety, health, and system security.
- Employees have a responsibility to identify and report hazards, as well as potentially unsafe conditions, to your immediate supervisor or Safety Department.
- Employees are responsible, and required, to stop a job/task to prevent an unsafe incident or act from occurring. This acknowledges the threat of potential injury, property damage and the opportunity for better judgment to be used.
Must comply with and support all applicable VIA EEO Policies and Procedures.
PHYSICAL REQUIREMENTS:
Physical ability required to be mobile, bend, stoop, stand, reach and lift objects weighing 5-25 pounds such as files, supplies, equipment and large heavy reference manuals and books.
WORK ENVIRONMENTS:
Works in normal office environment.
Work involves deadlines and multiple priorities.
VIA is an Equal Employment Opportunity Employer, providing equal opportunity to all qualified individuals, regardless of race, color, religion, age, sex, national origin, veteran status, genetic information, or disability.