Collections Support Specialist I

Job ID 22100 – Collections Support Specialist I Location: Lakeland, FL 33815 – This position is onsite Pay: $21.24-26.55 per hour Type: Contract, (3)+ months with possible extension Schedule: M-F, 8:00 AM to 5:00 PM EST, occasional OT/weekends as required Job description: Support loss mitigation efforts by processing loan modifications, deferments, and debt management programs to assist members facing financial hardship and reduce overall delinquency. Prepare and manage legal documentation related to collections, including garnishments, tax warrants, court filings, and attorney communications, while occasionally serving as backup for Bankruptcy, Repossession, Legal, and Third-Party Agency functions. Monitor and resolve distressed assets and underperforming loans by developing effective workout strategies to minimize financial risk and loss to the credit union. Maintain accurate records and reporting for special payment arrangements, general ledger balances, and statistical tracking, ensuring compliance with internal standards and all relevant laws, regulations, and policies. Perform cross-functional support tasks such as posting payments, processing charge-offs, handling credit bureau disputes, and executing court or third-party orders, contributing to the efficient operation of the Risk Management department.

Nice to have: Associate’s Degree Requirements: Must have (2)+ year of recent related collections experience. Must have knowledge of the Bank Secrecy act and other federal laws such as: US Patriot Act, Office of Foreign Assets and Control, AML, Right to Financial Privacy, Bank Bribery Act. Strong negotiation, de-escalation, and problem-solving skills. Excellent written and verbal communication skills. High school diploma or equivalent. Background check required. Credit check required. Employment verification required. Drug screening required.