Usf Fed Cred Union
Job Description
Job Description
Position Summary:
Under general supervision, in accordance with established policies and procedures, preserves the Credit Union’s assets by controlling delinquent accounts, collecting delinquent loans, mortgages, visas and /or recovering collateral. Assist with department training and development of written procedures.
Essential Functions & Additional Responsibilities
Contacts members to resolve delinquencies or takes other appropriate collection actions while maintaining a tactful and resourceful manner to maintain a positive relationship. Uses various systems to document, skip trace, and track delinquency. Handle call back request from members and internal departments. Prepare hardship package for Loan Committee.
Maintain accurate, complete and timely records of all contact made and action taken on each delinquent account.
Perform clerical requirements such as posting payments and letter communications including but not limited to required repossession notifications.
Meets regularly with Collections Manager or Assistant Collection Manager to review collection results and to obtain recommendations on complicated or difficult accounts.
Cross trains in other areas or departments and performs other job related duties as assigned.
Education:
High school diploma or G.E.D.
Experience:
1-3 years of experience in lending or collections with good knowledge of the Fair Debt Collection Act, TCPA, Fair Lending, Litigation process, Bankruptcy and Repossession.
Other Skills:
MUST be bilingual English/Spanish Speaking
Experience with Microsoft Word, Power Point, Excel and Outlook
Strong oral and written communication skills are essential to the position
Must demonstrate a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.
Position Summary:
Under general supervision, in accordance with established policies and procedures, preserves the Credit Union’s assets by controlling delinquent accounts, collecting delinquent loans, mortgages, visas and /or recovering collateral. Assist with department training and development of written procedures.
Essential Functions & Additional Responsibilities
Contacts members to resolve delinquencies or takes other appropriate collection actions while maintaining a tactful and resourceful manner to maintain a positive relationship. Uses various systems to document, skip trace, and track delinquency. Handle call back request from members and internal departments. Prepare hardship package for Loan Committee.
Maintain accurate, complete and timely records of all contact made and action taken on each delinquent account.
Perform clerical requirements such as posting payments and letter communications including but not limited to required repossession notifications.
Meets regularly with Collections Manager or Assistant Collection Manager to review collection results and to obtain recommendations on complicated or difficult accounts.
Cross trains in other areas or departments and performs other job related duties as assigned.
Education:
High school diploma or G.E.D.
Experience:
1-3 years of experience in lending or collections with good knowledge of the Fair Debt Collection Act, TCPA, Fair Lending, Litigation process, Bankruptcy and Repossession.
Other Skills:
MUST be bilingual English/Spanish Speaking
Experience with Microsoft Word, Power Point, Excel and Outlook
Strong oral and written communication skills are essential to the position
Must demonstrate a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.