Symbiotic Corp.
Job Description
Position Title:
Collections Specialist Department:
Accounting Reports To:
Director of Credit FLSA Status:
Non-Exempt Updated:
April 2023
Company:
Symbiotic Services (Recruiting on behalf of our client)
Position Summary
Symbiotic Services is seeking a
Collections Specialist
to join our client's Accounting team. This role will focus on providing excellent customer service while managing and resolving overdue accounts receivable. You will play a key part in identifying, following up on, and resolving unpaid balances.
Key Responsibilities
Monitor accounts receivable and identify overdue accounts. Maintain records of all communications and payment collections. Contact delinquent customers to recover debts. Escalate complex or unresolved accounts internally. Prepare reports on write-offs, potential bad debt, and risk indicators. Address and resolve invoicing issues and customer complaints. Investigate and resolve chargebacks and short payments. Provide regular updates on account status and repayment progress. Collaborate with customer service to clear pending credit memos. Cross-train and provide backup support for credit and A/R functions. Qualifications
3-5 years of experience in collections or related roles. Strong stress management, patience, and problem-solving skills. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Excellent interpersonal, organizational, and communication skills. Familiarity with FDCPA and other relevant collections laws. Ability to take timely and strategic actions to minimize risks and maximize recoveries. Compliance with company policies and applicable legal regulations.
Collections Specialist Department:
Accounting Reports To:
Director of Credit FLSA Status:
Non-Exempt Updated:
April 2023
Company:
Symbiotic Services (Recruiting on behalf of our client)
Position Summary
Symbiotic Services is seeking a
Collections Specialist
to join our client's Accounting team. This role will focus on providing excellent customer service while managing and resolving overdue accounts receivable. You will play a key part in identifying, following up on, and resolving unpaid balances.
Key Responsibilities
Monitor accounts receivable and identify overdue accounts. Maintain records of all communications and payment collections. Contact delinquent customers to recover debts. Escalate complex or unresolved accounts internally. Prepare reports on write-offs, potential bad debt, and risk indicators. Address and resolve invoicing issues and customer complaints. Investigate and resolve chargebacks and short payments. Provide regular updates on account status and repayment progress. Collaborate with customer service to clear pending credit memos. Cross-train and provide backup support for credit and A/R functions. Qualifications
3-5 years of experience in collections or related roles. Strong stress management, patience, and problem-solving skills. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Excellent interpersonal, organizational, and communication skills. Familiarity with FDCPA and other relevant collections laws. Ability to take timely and strategic actions to minimize risks and maximize recoveries. Compliance with company policies and applicable legal regulations.