Gateway Church
Summary of Position
Supporting over 1,000 Salary and Hourly staff, this position requires strong people skills and a high level of confidentiality. It plays an important role in the overall processing and accuracy of hours for payroll. This is a heavy customer service role and requires active participation with all staff and vendors for various payroll related inquiries. Requires basic knowledge of payroll laws and regulations, human resources and benefits for accurate processing.
Principal Responsibilities * Monitoring and replying to staff inquires in Payroll Inbox, Slack channels, walk-ins and phone calls for missed hours, pay, time off requests, vacation balance, direct deposits, W-2s, system issues, etc. Processing all Employment Verifications for mortgage loans, legal inquiries, government agencies, etc. Meeting and communicating with the HR and Benefits teams for adjustments or entries affecting the upcoming payroll period Research various Cost Center expenses and Payroll inquiries Process Child Support and Garnishment court orders Review and calculate all hours in the system each period Run reports and verify hours for accurate payroll processing Work with timecard approvers to make sure time punches are entered and approved timely Calculate and prepare check requests for terminated staff Update Payroll Notes for manual entries needed for the upcoming period Assist with various payroll projects and yearend processes Continued research and training for personal development and to help streamline processes and procedures Update and maintain various Excel spreadsheets Support and train employees on payroll processes/timecards/systems Administer timecard adjustments, corrections and various pay modifications Required Skills and Job Complexity
a) Unique Skills and Knowledge
Presentation skills Accuracy and quality control Confidentiality Works well with deadlines Highly organized Excellent communication skills b) Problem Solving and Decision Making
Solution-oriented Positive attitude and approach to problem solving c) Relational Connections
Staff, volunteers and vendors d) Preferred Education/Certification(s)
Previous payroll experience e) Physical Capabilities
Sitting for long periods of time Competencies Critical to this Position
Core Competencies
Highly self-motivated
Initiator
Self-manageable
Quick thinker and reactor
Detail focused
Technical Competencies
MS Office experience and knowledge
Adapt to different processing systems
Payroll experience
Workday experience a plus
Key Performance Measurements
Customer services support PR information is reviewed and kept updated Accuracy in payroll transactions Excellent communication with all levels of employees Timecard review System updates done timely and accurately
*This description is not all inclusive, and other duties may be assigned as necessary.
Gateway Church does not discriminate in employment opportunities or practices on the basis of race, color, sex, national origin, age, disability, or any other characteristic protected by law as it applies to churches. However, Gateway Church does discriminate on the basis of religion.
Employment Requirement:
All Staff must be a member or become a member of Gateway Church upon employment.
Supporting over 1,000 Salary and Hourly staff, this position requires strong people skills and a high level of confidentiality. It plays an important role in the overall processing and accuracy of hours for payroll. This is a heavy customer service role and requires active participation with all staff and vendors for various payroll related inquiries. Requires basic knowledge of payroll laws and regulations, human resources and benefits for accurate processing.
Principal Responsibilities * Monitoring and replying to staff inquires in Payroll Inbox, Slack channels, walk-ins and phone calls for missed hours, pay, time off requests, vacation balance, direct deposits, W-2s, system issues, etc. Processing all Employment Verifications for mortgage loans, legal inquiries, government agencies, etc. Meeting and communicating with the HR and Benefits teams for adjustments or entries affecting the upcoming payroll period Research various Cost Center expenses and Payroll inquiries Process Child Support and Garnishment court orders Review and calculate all hours in the system each period Run reports and verify hours for accurate payroll processing Work with timecard approvers to make sure time punches are entered and approved timely Calculate and prepare check requests for terminated staff Update Payroll Notes for manual entries needed for the upcoming period Assist with various payroll projects and yearend processes Continued research and training for personal development and to help streamline processes and procedures Update and maintain various Excel spreadsheets Support and train employees on payroll processes/timecards/systems Administer timecard adjustments, corrections and various pay modifications Required Skills and Job Complexity
a) Unique Skills and Knowledge
Presentation skills Accuracy and quality control Confidentiality Works well with deadlines Highly organized Excellent communication skills b) Problem Solving and Decision Making
Solution-oriented Positive attitude and approach to problem solving c) Relational Connections
Staff, volunteers and vendors d) Preferred Education/Certification(s)
Previous payroll experience e) Physical Capabilities
Sitting for long periods of time Competencies Critical to this Position
Core Competencies
Highly self-motivated
Initiator
Self-manageable
Quick thinker and reactor
Detail focused
Technical Competencies
MS Office experience and knowledge
Adapt to different processing systems
Payroll experience
Workday experience a plus
Key Performance Measurements
Customer services support PR information is reviewed and kept updated Accuracy in payroll transactions Excellent communication with all levels of employees Timecard review System updates done timely and accurately
*This description is not all inclusive, and other duties may be assigned as necessary.
Gateway Church does not discriminate in employment opportunities or practices on the basis of race, color, sex, national origin, age, disability, or any other characteristic protected by law as it applies to churches. However, Gateway Church does discriminate on the basis of religion.
Employment Requirement:
All Staff must be a member or become a member of Gateway Church upon employment.