REVOLUTION Medicines
Senior Desktop Technician
REVOLUTION Medicines, San Francisco, California, United States, 94199
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Senior Desktop Technician
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Revolution Medicines Overview
Revolution Medicines is a clinical-stage precision oncology company focused on developing novel targeted therapies to inhibit frontier targets in RAS-addicted cancers. The companys R&D pipeline comprises RAS(ON) Inhibitors designed to suppress diverse oncogenic variants of RAS proteins, and RAS Companion Inhibitors for use in combination treatment strategies. As a new member of the Revolution Medicines team, you will join other outstanding Revolutionaries in a tireless commitment to patients with cancers harboring mutations in the RAS signaling pathway. The Opportunity
We are looking for a
Senior Desktop Technician
to join the IT team in the Information Sciences department and be a key contributor in delivering a seamless and secure end-user computing experience to the Revolution Medicines (RevMed) community across a hybrid enterprise environment. This role blends advanced technical troubleshooting, ServiceNow administration, and cross-functional collaboration with a strong emphasis on mentoring and continuous service improvement. The ideal candidate will thrive in a fast-paced, evolving IT landscape and demonstrate a passion for operational excellence and user satisfaction. Responsibilities
Provide Tier II/Tier III support for end-user devices, operating systems (Windows/Mac), and enterprise applications. Lead complex troubleshooting efforts related to hardware, software, user access, and performance issues. Act as a technical mentor and escalation point for junior technicians and helpdesk staff. Administer and support platforms that include Microsoft 365 (Exchange, Teams, OneDrive), Egnyte, Smartsheet, DocuSign, and Confluence. Support identity and access services through Azure SSO, SCIM, and MDM. Administer and configure ServiceNow modules for ITSM and ITAM, including incident, request, and asset management. Maintain accurate asset records and participate in lifecycle management initiatives. Create and maintain best practice documentation and guides for internal use. Assist in automating routine processes within ServiceDesk operations primarily through PowerShell automations, ServiceNow workflows, and MDM configuration. Participate in desktop solution lifecycle management, including image creation, patching, deployment, and automation scripting. Work closely with infrastructure, network, and security teams on cross-functional initiatives. Rapidly acquire proficiency in new systems, tools, and platforms. Participate in rollouts and pilot testing of new applications, hardware, or infrastructure. Balance multiple competing tasks and priorities effectively. Required Skills, Experience and Education
3+ years of experience in desktop support or end-user computing roles within a medium-to-large enterprise. Strong hands-on experience with Hybrid Active Directory / Azure AD. Knowledge of Microsoft 365 Suite, especially Exchange Online, Teams, OneDrive, and applications. Demonstrated ability to administer, configure, and optimize ServiceNow modules relevant to IT support operations. Experience managing endpoints through Intune and JAMF. Strong analytical and problem-solving skills, with a proven capacity to prioritize and resolve complex problems under tight deadlines, ensuring minimal disruption to business operations. Excellent verbal and written communication skills; adept at maintaining professionalism and clear communication when working on high-priority incidents or escalated support requests. Experience creating user guides, documentation, or training materials for technical audiences. Working knowledge of Windows and macOS environments, network protocols, cybersecurity best practices, and remote support tools. Ability to work both independently and as part of a collaborative, cross-functional team. Preferred Skills
Basic scripting experience (PowerShell, Python, or similar). Understanding of security and network fundamentals (VPN, firewalls, endpoint protection, VLANs). Initiative and enthusiasm for continuous service improvement. Strong organizational and time management skills. IT certifications such as CompTIA A+/Network+/Security+, Microsoft 365, or Azure Fundamentals. Compensation and Benefits
The base pay salary range for this full-time position for candidates working onsite at our headquarters in Redwood City, CA is $75,000 $90,000 USD. Base pay ranges are determined by role, level, and location and may be adjusted for the local market. Base pay is part of the total rewards program, which also includes competitive cash compensation, equity awards, benefits, and learning opportunities. Revolution Medicines is an equal opportunity employer and prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital status, medical condition, and veteran status. We take protection and security of personal data seriously and respect your privacy while using our website and when contacting us by email or phone. We will only collect, process and use personal data in accordance with our CCPA Notice and Privacy Policy. For more information, please contact privacy@. Additional
Referrals increase your chances of interviewing at Revolution Medicines. Get notified about new Senior Desktop Technician jobs in the San Francisco Bay Area. #J-18808-Ljbffr
Senior Desktop Technician
role at
Revolution Medicines Overview
Revolution Medicines is a clinical-stage precision oncology company focused on developing novel targeted therapies to inhibit frontier targets in RAS-addicted cancers. The companys R&D pipeline comprises RAS(ON) Inhibitors designed to suppress diverse oncogenic variants of RAS proteins, and RAS Companion Inhibitors for use in combination treatment strategies. As a new member of the Revolution Medicines team, you will join other outstanding Revolutionaries in a tireless commitment to patients with cancers harboring mutations in the RAS signaling pathway. The Opportunity
We are looking for a
Senior Desktop Technician
to join the IT team in the Information Sciences department and be a key contributor in delivering a seamless and secure end-user computing experience to the Revolution Medicines (RevMed) community across a hybrid enterprise environment. This role blends advanced technical troubleshooting, ServiceNow administration, and cross-functional collaboration with a strong emphasis on mentoring and continuous service improvement. The ideal candidate will thrive in a fast-paced, evolving IT landscape and demonstrate a passion for operational excellence and user satisfaction. Responsibilities
Provide Tier II/Tier III support for end-user devices, operating systems (Windows/Mac), and enterprise applications. Lead complex troubleshooting efforts related to hardware, software, user access, and performance issues. Act as a technical mentor and escalation point for junior technicians and helpdesk staff. Administer and support platforms that include Microsoft 365 (Exchange, Teams, OneDrive), Egnyte, Smartsheet, DocuSign, and Confluence. Support identity and access services through Azure SSO, SCIM, and MDM. Administer and configure ServiceNow modules for ITSM and ITAM, including incident, request, and asset management. Maintain accurate asset records and participate in lifecycle management initiatives. Create and maintain best practice documentation and guides for internal use. Assist in automating routine processes within ServiceDesk operations primarily through PowerShell automations, ServiceNow workflows, and MDM configuration. Participate in desktop solution lifecycle management, including image creation, patching, deployment, and automation scripting. Work closely with infrastructure, network, and security teams on cross-functional initiatives. Rapidly acquire proficiency in new systems, tools, and platforms. Participate in rollouts and pilot testing of new applications, hardware, or infrastructure. Balance multiple competing tasks and priorities effectively. Required Skills, Experience and Education
3+ years of experience in desktop support or end-user computing roles within a medium-to-large enterprise. Strong hands-on experience with Hybrid Active Directory / Azure AD. Knowledge of Microsoft 365 Suite, especially Exchange Online, Teams, OneDrive, and applications. Demonstrated ability to administer, configure, and optimize ServiceNow modules relevant to IT support operations. Experience managing endpoints through Intune and JAMF. Strong analytical and problem-solving skills, with a proven capacity to prioritize and resolve complex problems under tight deadlines, ensuring minimal disruption to business operations. Excellent verbal and written communication skills; adept at maintaining professionalism and clear communication when working on high-priority incidents or escalated support requests. Experience creating user guides, documentation, or training materials for technical audiences. Working knowledge of Windows and macOS environments, network protocols, cybersecurity best practices, and remote support tools. Ability to work both independently and as part of a collaborative, cross-functional team. Preferred Skills
Basic scripting experience (PowerShell, Python, or similar). Understanding of security and network fundamentals (VPN, firewalls, endpoint protection, VLANs). Initiative and enthusiasm for continuous service improvement. Strong organizational and time management skills. IT certifications such as CompTIA A+/Network+/Security+, Microsoft 365, or Azure Fundamentals. Compensation and Benefits
The base pay salary range for this full-time position for candidates working onsite at our headquarters in Redwood City, CA is $75,000 $90,000 USD. Base pay ranges are determined by role, level, and location and may be adjusted for the local market. Base pay is part of the total rewards program, which also includes competitive cash compensation, equity awards, benefits, and learning opportunities. Revolution Medicines is an equal opportunity employer and prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital status, medical condition, and veteran status. We take protection and security of personal data seriously and respect your privacy while using our website and when contacting us by email or phone. We will only collect, process and use personal data in accordance with our CCPA Notice and Privacy Policy. For more information, please contact privacy@. Additional
Referrals increase your chances of interviewing at Revolution Medicines. Get notified about new Senior Desktop Technician jobs in the San Francisco Bay Area. #J-18808-Ljbffr