Connective Talent
Information Technology Support Specialist
Connective Talent, Houston, Texas, United States, 77246
We are looking for an IT Support Specialist in Houston, TX who can
Overview We’re seeking a hands-on, customer-focused
Desktop Support Technician
to join our end-user technology team. This role is highly visible and interactive — you’ll be supporting employees across multiple sites, resolving hardware and software issues, and ensuring a smooth transition to Windows 11. The ideal candidate thrives in a fast-paced, onsite environment, enjoys troubleshooting, and takes pride in delivering exceptional service.
Key Responsibilities
Actively monitor and resolve tickets in the incident management system (ServiceDesk/ ManageEngine).
Provide direct, in-person and/or over the phone support to the end users.
Install, configure, and support Windows 10/11 desktops, laptops, and tablets.
Assist with the company-wide migration to Windows 11, including imaging, deployment, and user onboarding.
Troubleshoot and repair end-user hardware (desktops, laptops, monitors, keyboards, printers, mobile devices, etc.).
Use SCCM and/or PXE Boot for system imaging and OS deployment.
Manage and support user accounts and permissions through Active Directory and Office 365.
Perform basic network troubleshooting (DNS, DHCP, TCP/IP, connectivity issues).
Support hardware installations and software deployments during site expansions and new facility builds.
Required Skills & Experience
3+ years of experience in
desktop support, help desk, or end-user support
(onsite, not remote).
Strong knowledge of
Windows 10/11
and
Microsoft technologies
(Active Directory, Office 365, SCCM).
Experience with
hardware troubleshooting
— able to build, repair, and reassemble PCs and peripherals.
Familiarity with
ManageEngine ServiceDesk Plus
or similar ITSM tools preferred.
Basic understanding of
networking concepts
(TCP/IP, DNS, DHCP).
Excellent communication and customer service skills; comfortable interacting directly with end users.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Preferred Qualifications
Experience with
Windows OS migration or deployment projects .
Prior work in
industrial, refinery, or field support environments .
Certifications such as
CompTIA A+, Network+, or Microsoft Modern Desktop Administrator
are a plus.
#J-18808-Ljbffr
Overview We’re seeking a hands-on, customer-focused
Desktop Support Technician
to join our end-user technology team. This role is highly visible and interactive — you’ll be supporting employees across multiple sites, resolving hardware and software issues, and ensuring a smooth transition to Windows 11. The ideal candidate thrives in a fast-paced, onsite environment, enjoys troubleshooting, and takes pride in delivering exceptional service.
Key Responsibilities
Actively monitor and resolve tickets in the incident management system (ServiceDesk/ ManageEngine).
Provide direct, in-person and/or over the phone support to the end users.
Install, configure, and support Windows 10/11 desktops, laptops, and tablets.
Assist with the company-wide migration to Windows 11, including imaging, deployment, and user onboarding.
Troubleshoot and repair end-user hardware (desktops, laptops, monitors, keyboards, printers, mobile devices, etc.).
Use SCCM and/or PXE Boot for system imaging and OS deployment.
Manage and support user accounts and permissions through Active Directory and Office 365.
Perform basic network troubleshooting (DNS, DHCP, TCP/IP, connectivity issues).
Support hardware installations and software deployments during site expansions and new facility builds.
Required Skills & Experience
3+ years of experience in
desktop support, help desk, or end-user support
(onsite, not remote).
Strong knowledge of
Windows 10/11
and
Microsoft technologies
(Active Directory, Office 365, SCCM).
Experience with
hardware troubleshooting
— able to build, repair, and reassemble PCs and peripherals.
Familiarity with
ManageEngine ServiceDesk Plus
or similar ITSM tools preferred.
Basic understanding of
networking concepts
(TCP/IP, DNS, DHCP).
Excellent communication and customer service skills; comfortable interacting directly with end users.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Preferred Qualifications
Experience with
Windows OS migration or deployment projects .
Prior work in
industrial, refinery, or field support environments .
Certifications such as
CompTIA A+, Network+, or Microsoft Modern Desktop Administrator
are a plus.
#J-18808-Ljbffr